Job summary
Looking for an admin career in the NHS?
The Surgical and Associated Specialties Board are looking for talented individuals who wish to pursue a career in the NHS via an administration apprenticeship.
Once you join us you will be supported through your apprenticeship journey and offered robust training to allow you to complete the programme. Within the Board we will map development opportunities tailored to suit your future potential. You will be offered a clear pathway of progression that will highlight future careers opportunities within Newcastle Hospitals.
- Interview Date Wednesday 19 March 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
We are looking for conscientious individuals with an enthusiastic and positive outlook. The successful candidate must demonstrate good organisational skills and be a strong team player. Self-motivation and reliability will be key in this role.
You will work alongside a wider administration team to support general admin duties including communication between patients and clinical teams, dealing with telephone enquiries, booking appointments, and updating electronic patient records when required amongst other general office duties. You will need to be able to demonstrate a clear understanding of patient confidentiality within an NHS setting.
You will be able to understand and accurately convey verbal and written information whilst remaining calm under pressure. You will learn and develop skills in using Microsoft Office and NHS systems.
We actively encourage candidates to contact the department before or after submitting their application to ask any questions regarding the role or to arrange a visit.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- The successful candidate will complete the Advanced Apprenticeship in Business Administration within 18 months.
- Throughout the apprenticeship the post holder will gain experience working in the Team within the Urology Department.
- The successful candidate will develop the required skills to assist in the day-to-day operation of the section ensuring the delivery of a consistently high-quality service to the Trust.
- Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e., Specialist Nurses.
- Audio typing of letters and documents.
- Deal with telephone enquires promptly.
- Communicates with patients regarding appointments and admissions at the request of the medical / secretarial staff.
- Cover admin posts Trust wide as required.
- Ensure that all results requested are presented to the medical/nursing team as appropriate.
- Ensure that departmental spreadsheets are kept up to date.
Apprenticeship Posts You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role.
To be eligible for an apprenticeship you must:
- Have the right to work and remain in the UK.
- Have lived in the UK for at least 3 years.
- Provide original evidence of required English and maths qualifications.
Further information:
- You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
- You must not be engaged in any other funded training or education programme.
- We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
- We cannot accept applications from student visa applicants.
Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enrol on the course.
Further details can be found on the UK Government website.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- The successful candidate will complete the Advanced Apprenticeship in Business Administration within 18 months.
- Throughout the apprenticeship the post holder will gain experience working in the Team within the Urology Department.
- The successful candidate will develop the required skills to assist in the day-to-day operation of the section ensuring the delivery of a consistently high-quality service to the Trust.
- Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e., Specialist Nurses.
- Audio typing of letters and documents.
- Deal with telephone enquires promptly.
- Communicates with patients regarding appointments and admissions at the request of the medical / secretarial staff.
- Cover admin posts Trust wide as required.
- Ensure that all results requested are presented to the medical/nursing team as appropriate.
- Ensure that departmental spreadsheets are kept up to date.
Apprenticeship Posts You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role.
To be eligible for an apprenticeship you must:
- Have the right to work and remain in the UK.
- Have lived in the UK for at least 3 years.
- Provide original evidence of required English and maths qualifications.
Further information:
- You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
- You must not be engaged in any other funded training or education programme.
- We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
- We cannot accept applications from student visa applicants.
Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enrol on the course.
Further details can be found on the UK Government website.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
KNOWLEDGE
Essential
- Understanding of confidentiality
Desirable
- Working Knowledge of NHS Systems e.g. eRecord, System One
- Knowledge of medical terminology
SKILLS
Essential
- Good keyboard skills
- Good organisation skills
- Good oral and written communication skills
- Ability to accurately input, collate and share information
- IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
EXPERIENCE
Essential
- Experience of secretarial/administrative procedures
Desirable
- NHS administration experience
QUALIFICATIONS
Essential
- Must be willing to work towards level 3 qualification in administration
- English at level 2 (GCSE Grades 9-4 or A* - C or functional skills at level 2)
- Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)
- NVQ Level 2 in administration or equivalent experience
Person Specification
KNOWLEDGE
Essential
- Understanding of confidentiality
Desirable
- Working Knowledge of NHS Systems e.g. eRecord, System One
- Knowledge of medical terminology
SKILLS
Essential
- Good keyboard skills
- Good organisation skills
- Good oral and written communication skills
- Ability to accurately input, collate and share information
- IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
EXPERIENCE
Essential
- Experience of secretarial/administrative procedures
Desirable
- NHS administration experience
QUALIFICATIONS
Essential
- Must be willing to work towards level 3 qualification in administration
- English at level 2 (GCSE Grades 9-4 or A* - C or functional skills at level 2)
- Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)
- NVQ Level 2 in administration or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
