Job summary
Due to internal promotion within the team an opportunity has arisen to join the IT Infrastructure team as an IT Officer in the Network and Telecoms Team. The team are responsible for delivering and maintaining of a wide range of network and telephony technologies critical to the running of the Trust and delivery of patient care. These include a large Cisco campus network, over 30 remote sites, an enterprise scale Cisco firewall estate, Microsoft Teams and Unify IP and DECT telephony systems.
- Interview date: 25 February 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
As an IT professional you will work within the Network and Telecoms team, and wider IT Infrastructure department. This will be predominately with End User Computing and Server, however you will also work with specialist IT teams supporting specific areas of the Trust.
The successful applicant will be working with others in the Network and Telecoms team providing support for the Trust Network, Teams Collaboration and Telephone systems
Working within a high performing team you will be required to work closely with third party and in house subject matter experts to provide 2nd & 3rd line network and telecoms support.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To operationally provide first and second line support of the Trusts complex network and Telephony infrastructure and systems
- To participate in the planning, design, specification, procurement, implementation and management of network and telephony infrastructure to support data, voice telephony and video.
- To proactively manage the network to ensure that agreed service levels are met, using appropriate tools and utilities including Cisco Prime Infrastructure and WhatsUp Gold.
- To code, itemise and ratify external invoices to a value in excess £500,000 per annum
- To assist in managing contracts with 3rd party vendors
- To provide first and second line support services to users of the data network, including voice and video across the Trust, in order to maximise the availability and functionality of networked technology to end users. This may be either over the telephone, by e-mail or at the desk-side.
- To install, configure, maintain and upgrade a wide range of network, telephone and video hardware and software.
- The post holder may also be required to participate in a rota for the provision of out of hours support and must be capable of diagnosing complex problems without reference to documentation and colleagues.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To operationally provide first and second line support of the Trusts complex network and Telephony infrastructure and systems
- To participate in the planning, design, specification, procurement, implementation and management of network and telephony infrastructure to support data, voice telephony and video.
- To proactively manage the network to ensure that agreed service levels are met, using appropriate tools and utilities including Cisco Prime Infrastructure and WhatsUp Gold.
- To code, itemise and ratify external invoices to a value in excess £500,000 per annum
- To assist in managing contracts with 3rd party vendors
- To provide first and second line support services to users of the data network, including voice and video across the Trust, in order to maximise the availability and functionality of networked technology to end users. This may be either over the telephone, by e-mail or at the desk-side.
- To install, configure, maintain and upgrade a wide range of network, telephone and video hardware and software.
- The post holder may also be required to participate in a rota for the provision of out of hours support and must be capable of diagnosing complex problems without reference to documentation and colleagues.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Educated to at Degree level in an IT related subject or significant experience in an IT Network Support role
Desirable
- CCNA or equivalent certification
Knowledge & Experience
Essential
- Excellent Networking skills in particular Cisco products.
- Practical knowledge of VoIP
- Experience in managing and practical knowledge of Analogue, IP and virtual number routing.
- In depth knowledge of Enterprise Grade IP Telephony Systems
- Experience and management of Patient Appointment Reminder systems
- In depth knowledge of networking protocols, predominantly TCP/IP
- Knowledge of IP Telephony and Voice Systems
- Knowledge of the ITIL Service Delivery Model
- Relevant NHS Experience
- Supervisory experience
Desirable
- Knowledge of Unify telephony systems both VoIP and analogue
- Knowledge of Netcall management cycle systems
- Experience in managing and practical knowledge of enterprise scale communication systems in a 24/7/365 environment
- Experience supporting display screen and Microsoft Teams video systems.
Skills & Abilities
Essential
- Ability to deliver informal training to end users
- Excellent communications, interpersonal and decision-making skills
- Ability to work unsupervised.
- Good documentation writing skills
- Excellent troubleshooting skills
Person Specification
Qualifications & Education
Essential
- Educated to at Degree level in an IT related subject or significant experience in an IT Network Support role
Desirable
- CCNA or equivalent certification
Knowledge & Experience
Essential
- Excellent Networking skills in particular Cisco products.
- Practical knowledge of VoIP
- Experience in managing and practical knowledge of Analogue, IP and virtual number routing.
- In depth knowledge of Enterprise Grade IP Telephony Systems
- Experience and management of Patient Appointment Reminder systems
- In depth knowledge of networking protocols, predominantly TCP/IP
- Knowledge of IP Telephony and Voice Systems
- Knowledge of the ITIL Service Delivery Model
- Relevant NHS Experience
- Supervisory experience
Desirable
- Knowledge of Unify telephony systems both VoIP and analogue
- Knowledge of Netcall management cycle systems
- Experience in managing and practical knowledge of enterprise scale communication systems in a 24/7/365 environment
- Experience supporting display screen and Microsoft Teams video systems.
Skills & Abilities
Essential
- Ability to deliver informal training to end users
- Excellent communications, interpersonal and decision-making skills
- Ability to work unsupervised.
- Good documentation writing skills
- Excellent troubleshooting skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
