Clerk/ Receptionist

The Newcastle upon Tyne Hospitals NHS Foundation Trust

This job is now closed

Job summary

We are delighted to be able to offer a number of clerk/receptionist roles within Cardiothoracic Services at both the Freeman Hospital and Royal Victoria Infirmary. These roles are crucial to providing an efficient and effective service to our patients across our Echo, ECG, Pacing and Lung Function Departments.

We are looking for highly motivated and enthusiastic individuals who can demonstrate a high standard of customer care, administrative skill and are strong team players.

If successful, you will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care. The role will directly impact the patient experience and will be part of providing their delivery of care. You will need to be able to think independently and be empathetic. You may be required to work across both sites as part of the role

Interview Date: 20 December 2024
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Main duties

The successful candidates will work as part of a team to provide a friendly and efficient reception service to patients coming into the hospital, putting the patient at the heart of everything you do. You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. You will use the Patient Administration System for booking, cancelling and rescheduling appointments either face to face or telephone, assisting with patient queries which can sometimes be of a complex nature, participating in departmental audits and reports and prioritising their own workload under the supervision of the Reception Team Lead. Good organisational and time management skills are a must.

The successful candidate will also be responsible for general admin tasks including processing referrals, filing, posting, attending meetings and completing mandatory training

The position available includes full-time & job share

About us

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

29 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

317-2024-48-43-DR

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To provide an effective and efficient reception and administrative service across the Cardiology Tests Service ensuring that a high quality of customer care is delivered
To continue to develop and maintain competencies in all areas of work

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Job description

Job responsibilities

To provide an effective and efficient reception and administrative service across the Cardiology Tests Service ensuring that a high quality of customer care is delivered
To continue to develop and maintain competencies in all areas of work

Person Specification

Knowledge

Essential

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Desirable

Knowledge of hospital patient administration systems (eRecord)

Experience

Desirable

Previous reception/clerical experience in a similar environment
Experience in a customer care role

Skills

Essential

Good literacy and numeracy skills
Keyboard skills
IT skills in windows based applications

Person Specification

Knowledge

Essential

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Desirable

Knowledge of hospital patient administration systems (eRecord)

Experience

Desirable

Previous reception/clerical experience in a similar environment
Experience in a customer care role

Skills

Essential

Good literacy and numeracy skills
Keyboard skills
IT skills in windows based applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information