Job summary
We are looking for a pro-active database and information officer to join our skilled, friendly and enthusiastic Operations team at Newcastle Hospitals Charity. You will work to maintain and administer the Beacon database, to develop new and improve existing processes, to maximise the efficiency and use of the database across the organisation, and to produce analytical reports to support fundraising and marketing activity.
Newcastle Hospitals Charity (NHC) is the official charity for Newcastle Hospitals, one of the largest NHS Foundation Trusts in the UK, and home to two of the best hospitals in the world. A founding member of NHS Charities Together, NHC has an ambitious 5-year strategy to help our hospitals go further whether it be for patients, for the community or for world-class medical research.
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first month's pay.
Main duties of the job
- To lead in the management and development of the Charity's CRM and its supporting systems.
- Ensure that Charity policy regarding Data Protection and Information Governance is adhered to.
- To assist in the, collection, storage, and updating of charity constituent information and the development of data collection processes
- To lead in the retrieval and analysis of data from a variety of data sources to support fundraising and supporter engagement.
- To ensure all data to be populated into CRM system is accurate and complete
- To be responsible for producing reports as required and support analytical work of the Charity.
Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.
About us
Our staff oversee over 2 million patients 'contacts' each year, delivering high standards of healthcare from the following sites:o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
Whether your background is in the private, public or charity sector, the right candidate will demonstrate the following key skills and attributes:
- Educated to degree level or equivalent qualification / experience.
- Good communication and interpersonal skills able to communicate accurately and effectively across a multi-disciplinary team (both verbal and written).
- Ability to prioritise tasks and demonstrate organisational and time management skills.
- High level of accuracy and attention to detail.
- Excellent IT skills including database systems, office software and online platforms.
- Able to problem solve and use own initiative.
- Experience in working with databases.
- Previous experience of data entry / data management.
- Experienced in using Microsoft Office (Particularly Excel and Word).
- Ability to collate, analyse and present accurate data.
- Able to work effectively as a member of a team
- Flexible and adaptable
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you
Job description
Job responsibilities
Whether your background is in the private, public or charity sector, the right candidate will demonstrate the following key skills and attributes:
- Educated to degree level or equivalent qualification / experience.
- Good communication and interpersonal skills able to communicate accurately and effectively across a multi-disciplinary team (both verbal and written).
- Ability to prioritise tasks and demonstrate organisational and time management skills.
- High level of accuracy and attention to detail.
- Excellent IT skills including database systems, office software and online platforms.
- Able to problem solve and use own initiative.
- Experience in working with databases.
- Previous experience of data entry / data management.
- Experienced in using Microsoft Office (Particularly Excel and Word).
- Ability to collate, analyse and present accurate data.
- Able to work effectively as a member of a team
- Flexible and adaptable
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you
Person Specification
Qualifications & Education
Essential
- Educated to degree level or equivalent qualification / experience.
Desirable
- Evidence of ongoing professional development
Knowledge & Experience
Essential
- Experience in working with databases.
- Previous experience of data entry / data management.
- Experienced in using Microsoft Office (Particularly Excel and Word).
Desirable
- Knowledge of charity database system
- Previous use of a business intelligence tool
- Previous experience in a health care or charity environment.
- Good working knowledge of data protection laws and polices including GDPR and PECR
Skills & Abilities
Essential
- Good communication and interpersonal skills able to communicate accurately and effectively across a multi-disciplinary team (both verbal and written).
- Ability to prioritise tasks and demonstrate organisational and time management skills.
- Excellent IT skills including database systems, office software and online platforms
- Able to problem solve and use own initiative
- High level of accuracy and attention to detail.
- Able to work effectively as a member of a team
- Ability to collate, analyse and present accurate data.
Person Specification
Qualifications & Education
Essential
- Educated to degree level or equivalent qualification / experience.
Desirable
- Evidence of ongoing professional development
Knowledge & Experience
Essential
- Experience in working with databases.
- Previous experience of data entry / data management.
- Experienced in using Microsoft Office (Particularly Excel and Word).
Desirable
- Knowledge of charity database system
- Previous use of a business intelligence tool
- Previous experience in a health care or charity environment.
- Good working knowledge of data protection laws and polices including GDPR and PECR
Skills & Abilities
Essential
- Good communication and interpersonal skills able to communicate accurately and effectively across a multi-disciplinary team (both verbal and written).
- Ability to prioritise tasks and demonstrate organisational and time management skills.
- Excellent IT skills including database systems, office software and online platforms
- Able to problem solve and use own initiative
- High level of accuracy and attention to detail.
- Able to work effectively as a member of a team
- Ability to collate, analyse and present accurate data.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
