Job summary
An exciting opportunity has arose to join our expanding team working in the Northern Centre for Cancer Care, North Cumbria. We are looking for someone who is enthusiastic and highly motivated to join the chemotherapy scheduling team in North Cumbria. If you have excellent communication, inter-personal and organisation skills we would like to hear from you. The post holder will join a busy team and will be a point of contact for patients and representatives attending for chemotherapy and responsible for the booking of SACT therapy across North Cumbria, working within waiting times.
You must have excellent communication skills and be confident at communicating with patients who are facing a life limiting illness. You will need to be confident in communicating with all members of the multi-disciplinary team at all levels.
You will need to be hard working and able to demonstrate the Trust Values within everyday work.
Any experience of working with cancer patients and an understanding of cancer pathways is desirable and a minimum requirement of UK NVQ Level 3.
Fixed term hours available these are in addition to hours advertised.
- Interview date: 4th November 2024 (interviews will take place at Carlisle)
- 15 hours /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
The post holder will be responsible for:
- The collection of accurate and timely data regarding SACT therapy referrals.
- Dealing with calls from patients and other stakeholders.
- Facilitating service improvement to streamline patient pathways and ensure high quality service delivery and gold standard patient care.
- Attendance at meetings.
- Communication with stakeholders throughout the trust and externally.
- Develop and maintain relationships.
- Working knowledge of Trust Patient Management Systems and Chemo Care.
- Ensure full utilisation of capacity and and escalate where necessary.
- Maintaining a sound knowledge of Trust, local and National targets.
- Working within trust values and policies.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, we have around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To receive referrals and schedule patients for out-patient chemotherapy for cancer.
- To provide co-ordination of the patient pathway. A key feature of the post will be to act as the link between the patients, oncology wards, consultants, planning department chemotherapy outpatients, treatment machines and medical records in co-ordinating the treatment plan for each patient ensuring department, chemotherapy outpatients, treatment machines and medical records in co-ordinating the treatment plan for each patient ensuring cancer targets are not breached.
- To be part of a team responsible for ensuring waiting time targets are met, using analytical, judgement, influencing and persuasion skills within the multi-disciplinary team environment.
- To allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.
- To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
- To participate in all aspects of the administration service within Chemotherapy as required. Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
- Ensure case notes, x-rays and results are available for the commencement of patients chemotherapy treatment.
- To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To receive referrals and schedule patients for out-patient chemotherapy for cancer.
- To provide co-ordination of the patient pathway. A key feature of the post will be to act as the link between the patients, oncology wards, consultants, planning department chemotherapy outpatients, treatment machines and medical records in co-ordinating the treatment plan for each patient ensuring department, chemotherapy outpatients, treatment machines and medical records in co-ordinating the treatment plan for each patient ensuring cancer targets are not breached.
- To be part of a team responsible for ensuring waiting time targets are met, using analytical, judgement, influencing and persuasion skills within the multi-disciplinary team environment.
- To allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.
- To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
- To participate in all aspects of the administration service within Chemotherapy as required. Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
- Ensure case notes, x-rays and results are available for the commencement of patients chemotherapy treatment.
- To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience.
- Minimum of 5 GCSEs grade 4 or above.
- NVQ level 3 or equivalent or equivalent experience.
Desirable
- ECDL, Microsoft Office Specialist or equivalent experience including Mathematics and English.
Knowledge & Experience
Essential
- Must have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology.
- Knowledge of NHS Waiting Times.
- Directives.
- Knowledge of Confidentiality.
- Significant clerical experience in an administrative role in a NHS / health care environment.
- Must be experienced in Microsoft Office packages (Excel, Word, etc.).
Desirable
- Knowledge of Cancer Waiting Time Targets.
- Previous experience in a higher clerical role.
Skills & Abilities
Essential
- Excellent communication and interpersonal skills across a multi-disciplinary team.
- Excellent organisational and time management skills with the ability to prioritise tasks.
- The ability to prioritise own workload effectively.
- High level of accuracy, the presentation of information and attention to detail.
Person Specification
Qualifications & Education
Essential
- Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience.
- Minimum of 5 GCSEs grade 4 or above.
- NVQ level 3 or equivalent or equivalent experience.
Desirable
- ECDL, Microsoft Office Specialist or equivalent experience including Mathematics and English.
Knowledge & Experience
Essential
- Must have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology.
- Knowledge of NHS Waiting Times.
- Directives.
- Knowledge of Confidentiality.
- Significant clerical experience in an administrative role in a NHS / health care environment.
- Must be experienced in Microsoft Office packages (Excel, Word, etc.).
Desirable
- Knowledge of Cancer Waiting Time Targets.
- Previous experience in a higher clerical role.
Skills & Abilities
Essential
- Excellent communication and interpersonal skills across a multi-disciplinary team.
- Excellent organisational and time management skills with the ability to prioritise tasks.
- The ability to prioritise own workload effectively.
- High level of accuracy, the presentation of information and attention to detail.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
