Job summary
Due to internal advancement an opportunity has arisen to join the IT Infrastructure team as a Senior IT Officer in the Network and Telecoms. The team are responsible for delivering and maintaining of a wide range of network and telephony technologies critical to the running of the Trust and delivery of patient care. These include a large Cisco campus network, over 30 remote sites, an enterprise scale Cisco firewall estate, Teams Collaboration, Unify IP and DECT telephony systems.
- Interview Date 29/10/2024
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
As an experienced IT professional you will work within the Network and Telecoms team, and wider IT Infrastructure department. This will be predominately with End User Computing and Server, however you will also work with specialist IT teams supporting specific areas of the Trust.
Working within a high performing team you will be required to work closely with third party and in house subject matter experts to provide 3rd/ 4thline network and telecoms support. The role also plays an active role in future design workshops, production of technical roadmaps, tendering exercises, evaluation of new technologies and proof of concepts.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To provide third line network support to users of information technology across the Trust, to maximise the availability and functionality of the network and telecoms infrastructure. This may be either over the telephone, by e-mail or at the desk-side. To deputise for senior colleagues, to define, install, configure, maintain, and upgrade a wide range of network and telecoms infrastructure.
- To assist in the planning and development of data centre and campus infrastructure across the Trust with a view to delivery of a best of breed and value for money.
- To lead on the physical implementation of network infrastructure throughout various Trust sites
- To project manage technical hardware implementations and system upgrade, liaising with colleagues within the IT directorate and wider Trust
- Provide ongoing troubleshooting, support and maintenance of product applications, including potential 24/7/365 on call coverage
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To provide third line network support to users of information technology across the Trust, to maximise the availability and functionality of the network and telecoms infrastructure. This may be either over the telephone, by e-mail or at the desk-side. To deputise for senior colleagues, to define, install, configure, maintain, and upgrade a wide range of network and telecoms infrastructure.
- To assist in the planning and development of data centre and campus infrastructure across the Trust with a view to delivery of a best of breed and value for money.
- To lead on the physical implementation of network infrastructure throughout various Trust sites
- To project manage technical hardware implementations and system upgrade, liaising with colleagues within the IT directorate and wider Trust
- Provide ongoing troubleshooting, support and maintenance of product applications, including potential 24/7/365 on call coverage
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Educated to Degree level in an IT related subject or equivalent level of experience plus significant experience in a third line network support role
Knowledge & Experience
Essential
- In depth technical knowledge and expertise of IT hardware, network and communications, in particular Cisco applications and operating systems
- Excellent knowledge of network architectures
- Possess highly developed specialist knowledge in the following areas: o Router and switch configuration Next Generation Firewalls o Practical experience of building network infrastructure o Remote Access Solutions o IP based telephony systems o Maintaining and installing Wireless Networks o Troubleshooting, patching and upgrading network hardware and appliances o Network Access Control - Cisco ISE for example o DHCP DNS solutions
- A good working knowledge of PC architectures
- A good working knowledge of server technologies in an enterprise environment
- Experience of web proxy solutions
- Working knowledge of IP based telephony systems
- Required to provide informal training to users
Desirable
- Knowledge of ITIL relate service delivery
- Experience of working in an NHS environment
- Experience of writing business cases
- Experience of cloud technologies including Microsoft Azure technologies
- Experience of scripting
- Experience of working in a Prince2 environment
Skills & Abilities
Essential
- Excellent communications skills
- Excellent interpersonal skills
- Excellent decision-making ability
- Ability to work unsupervised
- Ability to lead on technical projects
- Excellent documentation writing skills
- Excellent troubleshooting skills
- Ability to provide out of hours support.
Person Specification
Qualifications & Education
Essential
- Educated to Degree level in an IT related subject or equivalent level of experience plus significant experience in a third line network support role
Knowledge & Experience
Essential
- In depth technical knowledge and expertise of IT hardware, network and communications, in particular Cisco applications and operating systems
- Excellent knowledge of network architectures
- Possess highly developed specialist knowledge in the following areas: o Router and switch configuration Next Generation Firewalls o Practical experience of building network infrastructure o Remote Access Solutions o IP based telephony systems o Maintaining and installing Wireless Networks o Troubleshooting, patching and upgrading network hardware and appliances o Network Access Control - Cisco ISE for example o DHCP DNS solutions
- A good working knowledge of PC architectures
- A good working knowledge of server technologies in an enterprise environment
- Experience of web proxy solutions
- Working knowledge of IP based telephony systems
- Required to provide informal training to users
Desirable
- Knowledge of ITIL relate service delivery
- Experience of working in an NHS environment
- Experience of writing business cases
- Experience of cloud technologies including Microsoft Azure technologies
- Experience of scripting
- Experience of working in a Prince2 environment
Skills & Abilities
Essential
- Excellent communications skills
- Excellent interpersonal skills
- Excellent decision-making ability
- Ability to work unsupervised
- Ability to lead on technical projects
- Excellent documentation writing skills
- Excellent troubleshooting skills
- Ability to provide out of hours support.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
