Job summary
We require a Senior Service Engineer to join our Datacentre Infrastructure Team.
The post holder will report to the Senior Infrastructure Architect, while working closely with the Datacentre Manager and the respective Infrastructure teams.
The role will also require that the individual develops good working relationships with the Service Management, Information Governance and Cyber Security teams.
The post holder will have extensive experience providing specialist third line technical support for Linux (Red Hat) servers. They will also have experience supporting technologies such as, IBM Storage, IBM Spectrum Protect backup solution, SAN Infrastructure, Cisco and Dell blade servers and Cisco ACI network.
- Interview Date Tuesday, 22 October 2024
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- The postholder will support the Server Manager and:
- Recognise subtle problems with system design or performance and act appropriately to improve the condition, seeking validation of actions in advance as appropriate.
- Intuitively grasp familiar, stable system performance situations.
- Respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
- Coach less experienced IT professionals.
- Perform other duties and undertake special projects as requested by the IT Manager.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- The postholder will support the Server Manager and:
- Recognise subtle problems with system design or performance and act appropriately to improve the condition, seeking validation of actions in advance as appropriate.
- Intuitively grasp familiar, stable system performance situations.
- Respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
- Coach less experienced IT professionals.
- Perform other duties and undertake special projects as requested by the IT Manager.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- oEducated to Degree level in an IT related subject or equivalent level of experience plus significant experience in a third line server support role
Knowledge & Experience
Essential
- oHave the ability to converse fluently, logically and confidently with a wide range of levels of staff.
- oHave extensive experience of Linux administration
- oExcellent knowledge of server architectures
- oPossess highly developed specialist knowledge in the following areas: o Virtualisation technologies including VMware/vSphere and Hyper-V. o Enterprise level storage technologies o Practical experience of building server infrastructure o Server backup technologies o WSUS/Security Patching o Server Operating System security o Active Directory/Group Policy/DNS/DHCP
- oHave experience in project management techniques, ideally holding a recognised project management qualification
- oRecognise subtle problems with system design or performance and act appropriately to improve the condition, seeking validation of actions in advance as appropriate.
- o Coach less experienced IT professionals.
- Perform other duties and undertake special projects as requested by the IT Manager
Desirable
- oExperience with SAN technologies.
- oExperience with backup software such as TSM (Spectrum Protect).
- oExperience of bash/PowerShell scripting
- oExperience of Red Hat Linux administration.
Skills & Abilities
Essential
- oHave effective organisational and coordination skills, combined with ability to work to deadlines under pressure
- oHave analytical skills including the ability to handle numerical data and statistics
- oAbility to work proactively under own initiative, take responsibility and work to deadlines
- oHave analytical skills including the ability to handle numerical data and statistics
- oHave the ability to converse fluently, logically and confidently with a wide range of levels of staff.
Person Specification
Qualifications & Education
Essential
- oEducated to Degree level in an IT related subject or equivalent level of experience plus significant experience in a third line server support role
Knowledge & Experience
Essential
- oHave the ability to converse fluently, logically and confidently with a wide range of levels of staff.
- oHave extensive experience of Linux administration
- oExcellent knowledge of server architectures
- oPossess highly developed specialist knowledge in the following areas: o Virtualisation technologies including VMware/vSphere and Hyper-V. o Enterprise level storage technologies o Practical experience of building server infrastructure o Server backup technologies o WSUS/Security Patching o Server Operating System security o Active Directory/Group Policy/DNS/DHCP
- oHave experience in project management techniques, ideally holding a recognised project management qualification
- oRecognise subtle problems with system design or performance and act appropriately to improve the condition, seeking validation of actions in advance as appropriate.
- o Coach less experienced IT professionals.
- Perform other duties and undertake special projects as requested by the IT Manager
Desirable
- oExperience with SAN technologies.
- oExperience with backup software such as TSM (Spectrum Protect).
- oExperience of bash/PowerShell scripting
- oExperience of Red Hat Linux administration.
Skills & Abilities
Essential
- oHave effective organisational and coordination skills, combined with ability to work to deadlines under pressure
- oHave analytical skills including the ability to handle numerical data and statistics
- oAbility to work proactively under own initiative, take responsibility and work to deadlines
- oHave analytical skills including the ability to handle numerical data and statistics
- oHave the ability to converse fluently, logically and confidently with a wide range of levels of staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
