Job summary
An exciting opportunity has arisen for a full time Telephonist to join our busy team based at Regent Point.
Shift pattern.
Vacancy 1 37.5 hours
Week
Mon
Tue
Wed
Thu
Fri
Sat
Sun
1
0900-1700
0900-1700
0900-1700
1330-2130
1330-2130
OFF
OFF
2
0900-1700
OFF
1330-2130
1330-2130
1330-2130
OFF
1330-2130
3
OFF
OFF
0800-1600
0800-1600
0800-1600
0800-1600
0800-1600
4
0800-1600
OFF
OFF
0800-1600
0800-1600
1330-2130
0800-1600
Various shifts including weekend shifts & late shifts
Early 08:00-16:00
Late 13:30-21:30
- Interview Date 5 August 2024
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
Responsibilities will include the operation of a PC based switchboard to provide an efficient and effective service to both internal and external callers, with the ability to communicate effectively with confidence and enthusiasm. The ability to remain calm, concise, and polite under pressure.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, DECT, pagers mobiles and home numbers.
- To respond to all emergency alarms and contact appropriate personnel.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, DECT, pagers mobiles and home numbers.
- To respond to all emergency alarms and contact appropriate personnel.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- Good standard of education (GSCE or equivalent qualification / experience)
Desirable
- RSA Level 2 or equivalent experience
Knowledge & Experience
Desirable
- BT trained or equivalent
- Busy switchboard experience
Skills & Abilities
Essential
- Good communication skills
- Accuracy skills
- Proven skills on switchboards
- To be able to work under pressure
- To be able to cope in emergency situations
- Ability to understand emergency systems
- Ability to problem solve
Desirable
- PC literate
- Good written skills
- Ability to support staff through continuous development
- Be able to accept and act upon direct instruction effectively
Person Specification
Qualifications & Education
Essential
- Good standard of education (GSCE or equivalent qualification / experience)
Desirable
- RSA Level 2 or equivalent experience
Knowledge & Experience
Desirable
- BT trained or equivalent
- Busy switchboard experience
Skills & Abilities
Essential
- Good communication skills
- Accuracy skills
- Proven skills on switchboards
- To be able to work under pressure
- To be able to cope in emergency situations
- Ability to understand emergency systems
- Ability to problem solve
Desirable
- PC literate
- Good written skills
- Ability to support staff through continuous development
- Be able to accept and act upon direct instruction effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
