Job summary
A rare and exciting opportunity has arisen for a talented, inspiring, and exemplary leader to become the Business Manager for an ambitious, established commercial education offer. The Newcastle Clinical Skills Academy is a ground breaking, innovative approach to delivering Continuous Professional Development (CPD) which enhances the Trust's reputation as a teaching, training, and education provider, helping deliver the Trust ambition of being the recognised employer and educator of choice in the NE and beyond.
The role of Business Manager of The Newcastle Clinical Skills Academy (NCSA) will lead the continued design and delivery of a 21st century curriculum to equip the workforce with skills knowledge and expertise necessary to deliver the highest standards in service delivery, provide the highest quality patient care, improve health for local people and capitalise on our world class expertise and research capability.
The successful applicant will lead on the design, development, and commercialisation of CPD programmes, will provide strong leadership and strategic oversight of the work of the Academy, providing robust and transparent governance and strong budgetary control.
- Interview date: 19th June 2024
- 37 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
As Business Manager for the Newcastle Clinical Skills Academy, you will be responsible for the ongoing development of a prospectus of educational resources that support CPD for Health and Social care professionals.
Supported by a detailed business plan, and aligned to the Trust Commercial strategy, you will lead the team to meet income targets by ensuring that delegate numbers are optimised for each newly developed or established course. You will work closely with all team members including the Sales and Marketing Manager, and Curriculum Developer to ensure that all newly developed courses meet the required education standards and are supported by an engaging marketing strategy.
To expand the prospectus, you will engage with key stakeholders and education leads in each clinical board and across the North East Health and Care Alliance, exploring opportunities for collaboration and growth of the Academy. Liaising with third-party providers will build resilience with a reduced reliance on internal delivery.
A key element of this role will be to use market intelligence, and information from Health and Social care developments, initiatives, and policy to explore options for service expansion, to secure the future of the Academy through a varied range of income streams.
Key skills and qualities include adaptability and flexibility, analytical and critical thinking as well as strong communication, including negotiation.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- As a Senior Member of the Education and Workforce Development Team (EWD) within the Newcastle Hospitals, the post holder will take a lead role in driving the generation of revenue from commercial opportunities (CO)
- The post holder is charged with ownership and creation of the business plan to sustain and expand the service of the NCSA.
- The post holder will manage and support the Newcastle Clinical Skills Academy Team (NCSA) to support the delivery of the NCSA business plan and financial targets.
- Deliver a course prospectus for the NCSA which meets both Newcastle Hospitals internal training needs and those required within the health and social care sector.
The role involves engaging with key internal and external stakeholders to ensure training is of the highest possible standard. The ability to perform well on a 1:1 basis is imperative whilst also having the ability to lead with credibility and confidence on this Trust wide initiative. This is a demanding position, and excellent interpersonal and organisational skills are essential.
The NCSA is self-sustaining, funded by ongoing development and implementation of a growing prospectus of educational courses that are offered both internally and externally, generating a source of income for the Trust, linked to the Commercial strategy.
Informal discussions are recommended with either: Julie Raine (Deputy Head of Workforce Development) or Clare Casson (Project Manager, Newcastle Clinical Skills Academy). To arrange, please contact Michelle Cruickshanks at michelle.cruickshanks.nhs.net or 0191 2826643.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- As a Senior Member of the Education and Workforce Development Team (EWD) within the Newcastle Hospitals, the post holder will take a lead role in driving the generation of revenue from commercial opportunities (CO)
- The post holder is charged with ownership and creation of the business plan to sustain and expand the service of the NCSA.
- The post holder will manage and support the Newcastle Clinical Skills Academy Team (NCSA) to support the delivery of the NCSA business plan and financial targets.
- Deliver a course prospectus for the NCSA which meets both Newcastle Hospitals internal training needs and those required within the health and social care sector.
The role involves engaging with key internal and external stakeholders to ensure training is of the highest possible standard. The ability to perform well on a 1:1 basis is imperative whilst also having the ability to lead with credibility and confidence on this Trust wide initiative. This is a demanding position, and excellent interpersonal and organisational skills are essential.
The NCSA is self-sustaining, funded by ongoing development and implementation of a growing prospectus of educational courses that are offered both internally and externally, generating a source of income for the Trust, linked to the Commercial strategy.
Informal discussions are recommended with either: Julie Raine (Deputy Head of Workforce Development) or Clare Casson (Project Manager, Newcastle Clinical Skills Academy). To arrange, please contact Michelle Cruickshanks at michelle.cruickshanks.nhs.net or 0191 2826643.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- Degree level education plus postgraduate qualifications to Master's Degree level or equivalent significant relevant experience in an area of healthcare, education and or business development.
Knowledge & Experience
Essential
- Previous commercial experience within multi-discipline large private sector organisations within healthcare, life sciences or delivering education, including customer facing roles at a strategic level.
- Experience in business development roles at senior level with proven ability to drive business development and growth.
- Good understanding of Project Management.
- Experience in supporting clinical and academic staff in project development, proposal preparation and project management.
- Be a credible representative for the Trust in external negotiations.
Desirable
- Experience in negotiating and contracting
- Demonstrable knowledge of scanning for new opportunities.
- Keenness to embrace new challenges, forge new partnerships and explore potential for collaboration.
Skills & Abilities
Essential
- A proven ability to research, analyse and assess company performance and future prospects based on market analysis, and company financial information.
- Adaptability and flexibility; capable of effectively dealing with high degrees of ambiguity and establishing a direction for others.
- Able to analyse complex problems and deliver practical, pragmatic, focussed results.
- Ability to work autonomously, with creativity, drive and flexibility.
- Ability to work under pressure, managing multiple projects to tight deadlines.
- IT literacy, with the ability to produce high quality documents, presentations and financial models.
- Capable of driving a start-up commercial opportunity into a fullyfledged venture which delivers a return in investment.
- Capable of developing business cases and assessing market needs.
- Ability to learn quickly, adapt and improvise
- Ability and willingness to work independently in a complex technical landscape.
Desirable
- Strong relationships management skills to enable rapid development of working relationships with internal and external colleagues.
- Project Management skills
Person Specification
Qualifications & Education
Essential
- Degree level education plus postgraduate qualifications to Master's Degree level or equivalent significant relevant experience in an area of healthcare, education and or business development.
Knowledge & Experience
Essential
- Previous commercial experience within multi-discipline large private sector organisations within healthcare, life sciences or delivering education, including customer facing roles at a strategic level.
- Experience in business development roles at senior level with proven ability to drive business development and growth.
- Good understanding of Project Management.
- Experience in supporting clinical and academic staff in project development, proposal preparation and project management.
- Be a credible representative for the Trust in external negotiations.
Desirable
- Experience in negotiating and contracting
- Demonstrable knowledge of scanning for new opportunities.
- Keenness to embrace new challenges, forge new partnerships and explore potential for collaboration.
Skills & Abilities
Essential
- A proven ability to research, analyse and assess company performance and future prospects based on market analysis, and company financial information.
- Adaptability and flexibility; capable of effectively dealing with high degrees of ambiguity and establishing a direction for others.
- Able to analyse complex problems and deliver practical, pragmatic, focussed results.
- Ability to work autonomously, with creativity, drive and flexibility.
- Ability to work under pressure, managing multiple projects to tight deadlines.
- IT literacy, with the ability to produce high quality documents, presentations and financial models.
- Capable of driving a start-up commercial opportunity into a fullyfledged venture which delivers a return in investment.
- Capable of developing business cases and assessing market needs.
- Ability to learn quickly, adapt and improvise
- Ability and willingness to work independently in a complex technical landscape.
Desirable
- Strong relationships management skills to enable rapid development of working relationships with internal and external colleagues.
- Project Management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
