Job summary
We have a vacancy in the Trust's IT Department and we are seeking an additional member to join the well-established Server team.
Working Monday to Friday 14:00 to 22:00 the primary role is to ensure Windows Server Operating Systems are patched and secure from cyber security vulnerabilities.
You will also be involved with many other tasks, including but not limited to monitoring and management of services, backup, recovery and Active Directory account and privilege management.
The team also has responsibility for two purpose built datacentres, one at the Freeman Hospital and the other at the Royal Victoria Infirmary. Management of these facilities including on site checks and use of remote management tools to proactively respond to alerts is required and is part of the role.
- Interview Date: 21 May 2024
- 37 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
The IT Officer - Server Support role will be based in the Trusts IT Department at Regent Point.
Primary to the role will be the patching of the Windows Server Operating systems in line with Cyber Security requirements.
You will also be part of the team providing second and third line support to the users of information technology across the Trust, in order to maximise the availability and functionality of applications and systems to end users.
You will also be involved the management of Trust wide system backups for direct attached storage and the storage area network
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To assist with the planning, implementation, management and development of the server and data storage infrastructure in order to provide the highest level of availability possible to end users of the computing equipment.
- To provide second and third line Server support to users of information technology across the Trust, in order to maximise the availability and functionality of applications and systems to end users. This may be either over the telephone, by email or at the desk-side.
- To install, configure, implement and maintain and upgrade a wide range of hardware and software.
- To assist with the management of Trust wide system backups for direct attached storage and the storage area network.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To assist with the planning, implementation, management and development of the server and data storage infrastructure in order to provide the highest level of availability possible to end users of the computing equipment.
- To provide second and third line Server support to users of information technology across the Trust, in order to maximise the availability and functionality of applications and systems to end users. This may be either over the telephone, by email or at the desk-side.
- To install, configure, implement and maintain and upgrade a wide range of hardware and software.
- To assist with the management of Trust wide system backups for direct attached storage and the storage area network.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- Educated to Degree level in an IT related subject or extensive experience in an IT Server Support role
Desirable
- Relevant technical certifications or qualifications
Experience & Knowledge
Essential
- Proficient in the implementation and management of Microsoft Server technologies in a large enterprise setting
- A Working knowledge of Server, Backup and Data Storage Systems
- In depth knowledge of Microsoft Operating Systems
Desirable
- Relevant NHS Experience
- Knowledge of Active Directory
- Knowledge of Windows Server operating systems
- Knowledge of VMWare
Skills & Abilities
Essential
- Excellent IT skills in particular Microsoft Server System products
- Excellent communication skills
- Excellent interpersonal skills
- Excellent decision making ability
- Ability to work unsupervised
- Good documentation writing skills
- Excellent troubleshooting skills
- Supervisory skills
- Ability to deliver informal training to users
- Ability to engage with end users and other technical staff using telephony and written communications
- Ability to interact effectively with internal and external personnel
- Able to work under pressure and meet deadlines
- The ability to handle difficult situations and ensure effective working by using a full range of interpersonal skills (eg: tact, diplomacy, negotiation, influencing, assertiveness)
- Good time management skills
- Good planning and problem solving skills
- Ability to solve complex problems logically
Desirable
- Excellent customer service skills
Person Specification
Qualifications & Education
Essential
- Educated to Degree level in an IT related subject or extensive experience in an IT Server Support role
Desirable
- Relevant technical certifications or qualifications
Experience & Knowledge
Essential
- Proficient in the implementation and management of Microsoft Server technologies in a large enterprise setting
- A Working knowledge of Server, Backup and Data Storage Systems
- In depth knowledge of Microsoft Operating Systems
Desirable
- Relevant NHS Experience
- Knowledge of Active Directory
- Knowledge of Windows Server operating systems
- Knowledge of VMWare
Skills & Abilities
Essential
- Excellent IT skills in particular Microsoft Server System products
- Excellent communication skills
- Excellent interpersonal skills
- Excellent decision making ability
- Ability to work unsupervised
- Good documentation writing skills
- Excellent troubleshooting skills
- Supervisory skills
- Ability to deliver informal training to users
- Ability to engage with end users and other technical staff using telephony and written communications
- Ability to interact effectively with internal and external personnel
- Able to work under pressure and meet deadlines
- The ability to handle difficult situations and ensure effective working by using a full range of interpersonal skills (eg: tact, diplomacy, negotiation, influencing, assertiveness)
- Good time management skills
- Good planning and problem solving skills
- Ability to solve complex problems logically
Desirable
- Excellent customer service skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
