Telephonist

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for a full time Telephonist to join our busy team based at Regent Point.

Shift pattern.

Various shifts including weekend shifts & late shifts

Early 08:00-16:00

Late 13:30-21:30

  • Interview date: 7th May 2024
  • 37 hours 30 minutes /week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

Responsibilities will include the operation of a PC based switchboard to provide an efficient and effective service to both internal and external callers, with the ability to communicate effectively with confidence and enthusiasm. The ability to remain calm, concise, and polite under pressure.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Date posted

24 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2024-17-05-DR

Job locations

Trustwide

317 Trustwide

NE1 4LP


Job description

Job responsibilities

  • Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, DECT, pagers mobiles and home numbers.
  • To respond to all emergency alarms and contact appropriate personnel.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Job description

Job responsibilities

  • Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, DECT, pagers mobiles and home numbers.
  • To respond to all emergency alarms and contact appropriate personnel.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Person Specification

Qualifications & Education

Essential

  • Good standard of education (GSCE or equivalent qualification / experience)

Desirable

  • RSA Level 2 or equivalent experience

Knowledge & Experience

Desirable

  • BT trained or equivalent
  • Busy switchboard experience

Skills & Abilities

Essential

  • Good communication skills
  • Accuracy skills
  • Proven skills on switchboards
  • To be able to work under pressure
  • To be able to cope in emergency situations
  • Ability to understand emergency systems
  • Ability to problem solve

Desirable

  • PC literate
  • Good written skills
  • Ability to support staff through continuous development
  • Be able to accept and act upon direct instruction effectively
Person Specification

Qualifications & Education

Essential

  • Good standard of education (GSCE or equivalent qualification / experience)

Desirable

  • RSA Level 2 or equivalent experience

Knowledge & Experience

Desirable

  • BT trained or equivalent
  • Busy switchboard experience

Skills & Abilities

Essential

  • Good communication skills
  • Accuracy skills
  • Proven skills on switchboards
  • To be able to work under pressure
  • To be able to cope in emergency situations
  • Ability to understand emergency systems
  • Ability to problem solve

Desirable

  • PC literate
  • Good written skills
  • Ability to support staff through continuous development
  • Be able to accept and act upon direct instruction effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Trustwide

317 Trustwide

NE1 4LP


Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)


Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Trustwide

317 Trustwide

NE1 4LP


Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)


For questions about the job, contact:

Switchboard Supervisor

Claire Reed

Claire.Reed16@nhs.net

01912138509

Date posted

24 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2024-17-05-DR

Job locations

Trustwide

317 Trustwide

NE1 4LP


Supporting documents

Privacy notice

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