Job summary
Due to the promotion of the previous postholder, the Ear, Nose and Throat Department, based at the Freeman Hospital, has a vacancy for an Apprentice Administration Assistant. The Department is one of the largest and most advanced centres in the North of England, providing a comprehensive range of emergency and non-emergency services for both children and adults from Freeman Hospital, the Great North Children's Hospital at the RVI, and many other outlying "hub" units.
The Apprenticeship is for 12 months, upon successful completion.
To be eligible for an apprenticeship you must:
- Have the right to work and remain in the UK.
- Have lived in the UK for at least 3 years.
- Provide evidence of required English and maths qualifications
Further information:
- You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
- You must not be engaged in any other funded training or education programme.
- We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
- Interview date: 17th May 2024
- 37 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
- The Apprentice will train alongside the current outpatient staff
- Carrying out duties which will include scheduling appointments
- Greeting patients at reception
- Checking patients in and out
- Prepping clinics and dealing with patient telephone queries amongst other general office duties, whilst completing an NVQ Customer Service certificate.
- Upon successful completion of the Apprenticeship, the individual will become a permanent member of the team.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- Work within a team of administration staff, support the provision of an efficient secretarial support service to Consultants, junior medical staff and other clinical staff within their team, ie. specialist nurses.
- Audio type letters and documents.
- Deal with telephone enquiries promptly.
- Communicate with patients regarding appointments and admissions at the request of medical staff.
- Cover administration posts Trust-wide as required
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- Work within a team of administration staff, support the provision of an efficient secretarial support service to Consultants, junior medical staff and other clinical staff within their team, ie. specialist nurses.
- Audio type letters and documents.
- Deal with telephone enquiries promptly.
- Communicate with patients regarding appointments and admissions at the request of medical staff.
- Cover administration posts Trust-wide as required
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Knowledge
Essential
- Understanding of confidentiality issues
Desirable
- Understanding of medical terminology
Skills
Essential
- Good written and verbal communication skills
- Ability to be flexible and work as part of a team
Desirable
Experience
Desirable
- Previous work experience in a healthcare environment
Qualifications
Essential
- GCSEs in English and Maths at Grades A* to C
Desirable
- GCSE, Functional Skills or Key Skills qualification in ICT at Level 1 or above
Person Specification
Knowledge
Essential
- Understanding of confidentiality issues
Desirable
- Understanding of medical terminology
Skills
Essential
- Good written and verbal communication skills
- Ability to be flexible and work as part of a team
Desirable
Experience
Desirable
- Previous work experience in a healthcare environment
Qualifications
Essential
- GCSEs in English and Maths at Grades A* to C
Desirable
- GCSE, Functional Skills or Key Skills qualification in ICT at Level 1 or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
