Job summary
The Plastics and Reconstructive Surgery & Dermatology Departments are based at the Royal Victoria Infirmary and is one of the largest and most highly respected units of its kind in the UK.
- Interview date: 14th May 2024
- 37 hours and 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
The department is excited to be able to offer the opportunity for a reliable, enthusiastic, hardworking waiting list clerk. You will work alongside the waiting list team and other administrative teams. The role of waiting list clerk will include dealing with telephone queries from patients and colleagues, adding patients onto the waiting list using Trust's electronic patient administration system amongst other general office duties.
You should be able to integrate well with the existing team, be flexible in supporting the functions of the department and have a genuine desire to contribute to providing a quality service for patients.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- Support the Waiting List Coordinators to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
- Assist in the management of admissions in order to maximise theatre utilisation, thereby making the best use of theatre capacity.
- Assist in the organisation of waiting lists to ensure that maximum waiting time targets are met and patient choice is not compromised.
Job Purpose
- Support the Admissions and Out Patients Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
- Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
- Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- Support the Waiting List Coordinators to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
- Assist in the management of admissions in order to maximise theatre utilisation, thereby making the best use of theatre capacity.
- Assist in the organisation of waiting lists to ensure that maximum waiting time targets are met and patient choice is not compromised.
Job Purpose
- Support the Admissions and Out Patients Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
- Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
- Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
QUALIFICATIONS
Essential
- NVQ Level 3 or equivalent qualification / knowledge / experience
Desirable
- ECDL computer qualification or equivalent
EXPERIENCE
Essential
Desirable
- Previous work experience within the NHS
- Previous experience in waiting list management
SKILLS
Essential
- Excellent organisational skills
- Outstanding communication and interpersonal skills
- Ability to prioritise workload
- High level of accuracy
Person Specification
QUALIFICATIONS
Essential
- NVQ Level 3 or equivalent qualification / knowledge / experience
Desirable
- ECDL computer qualification or equivalent
EXPERIENCE
Essential
Desirable
- Previous work experience within the NHS
- Previous experience in waiting list management
SKILLS
Essential
- Excellent organisational skills
- Outstanding communication and interpersonal skills
- Ability to prioritise workload
- High level of accuracy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
