Job summary
Following the internal progression of the existing postholder, an exciting opportunity has arisen for a Performance Manager to join the Corporate Performance team at Newcastle Hospitals on a permanent basis.
Successful candidate will be a highly motivated individual with effective experience working as part of a team. This role is intrinsic to the continuous development of performance management across the organisation and applicants should have a successful track record at a senior level, highly developed analytical and numerical skills as well as a knowledge of performance management systems.
The postholder will play a key role in the effective communication and evaluation of timely, validated performance information internally and externally, as well as participate in the further development and improvement of the Performance function across the organisation, working alongside clinicians and managers to embed awareness and understanding of performance indicators and providing appropriate support, challenge and advice to senior managers to facilitate sustainable improvements in organisational performance.
Please note that in order to support closer working with Clinical services the Corporate Performance team will shortly be moving from the Business, Development & Enterprise directorate into an Operations directorate.
- Interview Date Monday 15th April 2024
- 37 Hours 30 Minutes / Week
Main duties of the job
The role will provide complex performance information/advice and take a corporate lead with senior officers on corrective action where performance is not being met. The postholder will work closely with the Senior Business & Development Manager (Performance) and Senior Performance Manager to embed a culture of continuous improvement across the whole organisation. They will ensure that timely, validated and approved performance information is routinely reported to Commissioners, NHS regulators, Board of Directors and the wider Trust.
Due to the evidenced based nature of the role the postholder should have excellent interpretive skills for processing qualitative and quantitative data as well as the ability to present complex information to staff across all levels of the organisation. Excellent interpersonal and negotiating skills are required as well as the ability to constructively challenge current practice. The postholder will be skilled at prioritising their own workload with the ability to change priorities at short notice.
This is a high profile, interesting and varied role working across the entire organisation, requiring close working with other corporate teams as well as Clinical Boards to support the overall strategic objectives of the Trust. This role will provide the postholder significant challenge and experience which will be helpful to further career progression.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
To co-ordinate corporate performance monitoring and review within a complex organisation with a turnover in excess of £1bn, acting as an expert to ensure that high performance is sustained, strategic objectives are being achieved and service improvement is continuous.
Job Purpose
- Critically evaluate a complex range of performance information to identify and advise senior managers and clinicians of opportunities for performance improvement
- Lead on the analysis of a complex range of performance management information to support improvement at corporate, clinical board and specialty level and across patient pathways
- Provide performance information and advice to inform complex negotiations and influence commissioning decisions based on the organisations performance against contracts
- Attend Performance Review meetings, lead discussion relating to Clinical Board performance and produce a formal record of the meeting
- Ensure that timely, validated and approved performance information is reported to the Board of Directors, commissioners and other relevant bodies, identifying and addressing any discrepancies prior to submission
- Ensure the continuous development of performance monitoring systems across Clinical Boards e.g. Performance Reviews in conjunction with the wider Performance Team
- To champion the Trust Clinical Benchmarking System (CHKS) and expand the utilisation within Board Management and Clinical teams, providing core training to colleagues across the Trust at various level of seniority
- To champion the Trusts use of the NHS Benchmarking Network, organising and participating in relevant projects in conjunction with colleagues across the relevant directorates and support services
- Advise on and provide bespoke benchmarking/market share reports to corporate and Clinical Board management and provide support to managers in understanding their performance/market share position in relation to peers, supporting the production of action/improvement plans and marketing strategies
- Work closely with COO, Information, Finance and other corporate teams to support Clinical Boards in the development and implementation of action plans to improve performance
- To lead and develop a process for robust monitoring of business plans as per agreed outcomes
- To develop the use of modelling tools to improve future planning within the Trust
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Job description
Job responsibilities
To co-ordinate corporate performance monitoring and review within a complex organisation with a turnover in excess of £1bn, acting as an expert to ensure that high performance is sustained, strategic objectives are being achieved and service improvement is continuous.
Job Purpose
- Critically evaluate a complex range of performance information to identify and advise senior managers and clinicians of opportunities for performance improvement
- Lead on the analysis of a complex range of performance management information to support improvement at corporate, clinical board and specialty level and across patient pathways
- Provide performance information and advice to inform complex negotiations and influence commissioning decisions based on the organisations performance against contracts
- Attend Performance Review meetings, lead discussion relating to Clinical Board performance and produce a formal record of the meeting
- Ensure that timely, validated and approved performance information is reported to the Board of Directors, commissioners and other relevant bodies, identifying and addressing any discrepancies prior to submission
- Ensure the continuous development of performance monitoring systems across Clinical Boards e.g. Performance Reviews in conjunction with the wider Performance Team
- To champion the Trust Clinical Benchmarking System (CHKS) and expand the utilisation within Board Management and Clinical teams, providing core training to colleagues across the Trust at various level of seniority
- To champion the Trusts use of the NHS Benchmarking Network, organising and participating in relevant projects in conjunction with colleagues across the relevant directorates and support services
- Advise on and provide bespoke benchmarking/market share reports to corporate and Clinical Board management and provide support to managers in understanding their performance/market share position in relation to peers, supporting the production of action/improvement plans and marketing strategies
- Work closely with COO, Information, Finance and other corporate teams to support Clinical Boards in the development and implementation of action plans to improve performance
- To lead and develop a process for robust monitoring of business plans as per agreed outcomes
- To develop the use of modelling tools to improve future planning within the Trust
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Person Specification
Qualifications & Education
Essential
- oMaster's degree level qualification or equivalent experience
Knowledge & Experience
Essential
- oSpecialist experience at a senior level, preferably in a corporate performance, contracting, quality or information role
- oKnowledge of performance management systems and frameworks
- oKnowledge of the Health Service reforms and key operational standards
Desirable
- oExperience of leading and developing change/ setting up and innovating new projects/work
- oExperience of working with contracts, service level agreements and partnerships
- oNHS Acute hospital experience
- oExperience and knowledge of NHS commissioning arrangements, contracts and funding
- oExperience of using or creating Capacity & Demand models
- oExperience of preparing or monitoring business cases/plans
Skills & Abilities
Essential
- oAbility to develop and maintain communication with people on complex matters, issues and ideas and in complex situations
- oAbility to challenge, influence and negotiate successful outcomes
- oPractical statistical, analytical and numerical skills
- oExcellent written and verbal communication and report writing skills
- oHigh level of ability to prioritise work and meet tight deadlines
- oAbility to set clear objectives and lead other staff in meeting these objectives
- oHigh level of computer literacy and advanced keyboard skills
- oExpert user of Microsoft Office package with the ability to develop and use spreadsheets
Person Specification
Qualifications & Education
Essential
- oMaster's degree level qualification or equivalent experience
Knowledge & Experience
Essential
- oSpecialist experience at a senior level, preferably in a corporate performance, contracting, quality or information role
- oKnowledge of performance management systems and frameworks
- oKnowledge of the Health Service reforms and key operational standards
Desirable
- oExperience of leading and developing change/ setting up and innovating new projects/work
- oExperience of working with contracts, service level agreements and partnerships
- oNHS Acute hospital experience
- oExperience and knowledge of NHS commissioning arrangements, contracts and funding
- oExperience of using or creating Capacity & Demand models
- oExperience of preparing or monitoring business cases/plans
Skills & Abilities
Essential
- oAbility to develop and maintain communication with people on complex matters, issues and ideas and in complex situations
- oAbility to challenge, influence and negotiate successful outcomes
- oPractical statistical, analytical and numerical skills
- oExcellent written and verbal communication and report writing skills
- oHigh level of ability to prioritise work and meet tight deadlines
- oAbility to set clear objectives and lead other staff in meeting these objectives
- oHigh level of computer literacy and advanced keyboard skills
- oExpert user of Microsoft Office package with the ability to develop and use spreadsheets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
