The Newcastle upon Tyne Hospitals NHS Foundation Trust

Admin Team Lead (Pre-Assessment)

This job is now closed

Job summary

We are looking for an enthusiastic and motivated Band 4 Admin Team Lead to join our Pre-Assessment team in Newcastle upon Tyne Hospitals.

The role will mainly focus on support to the busy service within Pre-Assessment and will involve supervision responsibilities for junior staff members and general support of the wider administration functions.

You will need to be self-motivated, demonstrate good leadership and organization skills, and be friendly and flexible in your approach with good communication skills and attention to detail.

You will need to work accurately to deadlines, use your own initiative, and be able to prioritize workloads.

You will provide a range of administrative functions and be responsible for supporting the development and implementation of administrative processes and systems that support the multidisciplinary teams.

The successful candidate must have excellent time management skills, have good knowledge and experience of IT systems and understand information governance and confidentiality principles.

Interview Date Friday, 15 March 2024
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

You will be an enthusiastic individual who upholds our trust values. A calm, polite and friendly demeanor is essential and some experience of problem solving will prove useful.

You will have supervision of admin staff.

You will be a team player who is self-motivated, demonstrates good organizational and leadership skills, and is friendly and flexible in their approach with good communication skills and attention to detail.

You will have experience in management of people and be able to maintain confidentiality at all times.

You will provide a range of administrative functions, as well as induction of new staff into the department.

You will be responsible for implementing administrative processes and systems that support the admin team to ensure effective non-clinical management.

You will need to be able to work accurately to deadlines, be able to prioritize workloads and have excellent time management skills.

You should have excellent IT skills and be proficient in word processing, spreadsheet packages and databases with good standard of spelling and grammar.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Date posted

19 February 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2023-46-015

Job locations

Trustwide

317 Trustwide

NE7 7DN

Job description

Job responsibilities

To be responsible for the day-to-day organisation and management of an efficient multi-specialty Pre-Assessment Admin/scheduling Team. Supervision and deployment of Admin Supervisor and Admin Clerks over two hospital sites.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Job description

Job responsibilities

To be responsible for the day-to-day organisation and management of an efficient multi-specialty Pre-Assessment Admin/scheduling Team. Supervision and deployment of Admin Supervisor and Admin Clerks over two hospital sites.

Person Specification

Qualifications & Education

Essential

Knowledge and experience (NVQ Level 4 or equivalent) of the function of a multi- specialty department

Knowledge & Experience

Essential

Experience of dealing with patients /carer and members of the public
Knowledge and experience of the selection and recruitment process
Knowledge and experience of NHS Procedures/Policies
In depth knowledge of the Patient Administration Computer system
Understanding of patient's confidentiality issues
Experience in staff management/supervision
Capability of managing / liaising within a multi-disciplinary team
Knowledge and experience of staff training
Awareness of disciplinary procedures
Experience in producing and implementing procedure manuals
Excellent organisational skills
Understanding of the data protection act 1998

Desirable

Previous NHS experience
Previous Outpatients experience
Perception of all Human Resource/Health and Safety issues

Skills & Abilities

Essential

Strong organisational skills
Customer care skills
Excellent communication skills
Time management skills
Ability to work under pressure
Excellent IT skills

Desirable

Excellent analytical skills
IT skills

Person Specification

Qualifications & Education

Essential

Knowledge and experience (NVQ Level 4 or equivalent) of the function of a multi- specialty department

Knowledge & Experience

Essential

Experience of dealing with patients /carer and members of the public
Knowledge and experience of the selection and recruitment process
Knowledge and experience of NHS Procedures/Policies
In depth knowledge of the Patient Administration Computer system
Understanding of patient's confidentiality issues
Experience in staff management/supervision
Capability of managing / liaising within a multi-disciplinary team
Knowledge and experience of staff training
Awareness of disciplinary procedures
Experience in producing and implementing procedure manuals
Excellent organisational skills
Understanding of the data protection act 1998

Desirable

Previous NHS experience
Previous Outpatients experience
Perception of all Human Resource/Health and Safety issues

Skills & Abilities

Essential

Strong organisational skills
Customer care skills
Excellent communication skills
Time management skills
Ability to work under pressure
Excellent IT skills

Desirable

Excellent analytical skills
IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.