Job summary
The Women's Services Waiting List Team is seeking to recruit a dynamic and motivatedWaiting List Officer.
This is an ideal opportunity to showcase your skills in supporting the Directorate to achieve full theatre utilisation and excellent Waiting List maintenance in contribution to a quality patient experience. You will work with the new Trust Care Co-ordination System (CCS) - confidence and demonstrable computer skills, including proven database experience using Microsoft Office Excel is essential. This position requires excellent prioritisation and communication skills at all levels to ensure our 18 Week and Cancer Waiting Times standards are maintained.
The successful applicant will need to demonstrate experience of working in a fast paced environment to ensure robust and timely management of multiple surgical and diagnostic Waiting Lists for a Consultant team specialised in Gynaecology, UroGynaecology and Fertility. You will work as part of a multi-disciplinary team therefore the ability to build relationships and maintain a professional approach is essential. A pro-active approach and genuine interest in providing quality patient care are attributes of the candidates we would like to meet.
- Interview Date Friday, 26 January 2024
- 30 Hours/Week
Main duties of the job
Patient contact/customer service experience is essential as you can expect to have daily exposure to patients over the telephone - an assertive manner is required with the ability to remain compassionate.
You will work as part of a small team with designated Consultants and Theatre lists -ability to work without direct supervision is necessary - taking responsibility and ownership of your own work is essential.
PLEASE NOTE: This role has exposure to Termination of Pregnancy
Working Monday to Thursday, based in a large Admin office with the opportunity to work from home 1 day a week (after successful completion of probationary period) - a typical day includes (but is not limited to):
- Adding patients to the E-record Waiting List
- Preparing 18 weeks documents and involvement in the weekly 18 week meeting
- Calling patients to invite for theatre dates
- Processing theatre invitation paperwork
- Ensuring full utilization of theatre lists, adhering to the 6-4-2 policy when possible, filling gaps at short notice when needed
- Ensuring patient information remains up to date, participating in the regular validation of the Trust Inpatient Waiting List
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- The Elective Admissions administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
- Information management and data quality is essential to ensuring effective management of waiting lists.
- The introduction of Patient Choice through booking systems will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Job description
Job responsibilities
- The Elective Admissions administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
- Information management and data quality is essential to ensuring effective management of waiting lists.
- The introduction of Patient Choice through booking systems will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Person Specification
Qualifications & Education
Essential
- Appropriate NVQ Level 3 or equivalent qualification / knowledge / experience
- English language qualification to GCSE grade 4 or equivalent
- ECDL or equivalent qualification / experience
Knowledge & Experience
Essential
- PC & PAS literate
- Experience NHS administration experience
Desirable
- Operational experience of Waiting List Management Processes
- Knowledge of Microsoft Office (incl. Excel, Word & Outlook)
- NHS Waiting List Management Definitions
- Understanding of the NHS Plan, specifically Patient Access, Booking & Choice
Skills & Abilities
Essential
- Good communication skills
- Ability to meet deadlines
- Problem solving skills
Desirable
- Analytical and numerical skills
Person Specification
Qualifications & Education
Essential
- Appropriate NVQ Level 3 or equivalent qualification / knowledge / experience
- English language qualification to GCSE grade 4 or equivalent
- ECDL or equivalent qualification / experience
Knowledge & Experience
Essential
- PC & PAS literate
- Experience NHS administration experience
Desirable
- Operational experience of Waiting List Management Processes
- Knowledge of Microsoft Office (incl. Excel, Word & Outlook)
- NHS Waiting List Management Definitions
- Understanding of the NHS Plan, specifically Patient Access, Booking & Choice
Skills & Abilities
Essential
- Good communication skills
- Ability to meet deadlines
- Problem solving skills
Desirable
- Analytical and numerical skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
