Digital Improvement Facilitator

The Newcastle upon Tyne Hospitals NHS Foundation Trust

The closing date is 22 January 2023

Job summary

An exciting new opportunity has opened for a Digital Improvement Facilitator at Newcastle Hospitals.

As a Digital Improvement Facilitator, you will be a key member and focal point of the Information Management and Technology directorate. You will provide leadership, advice, practical support, and education for all aspects of Digital Delivery and digital transformation change initiatives throughout the Trust.

A key part of this role is to help deliver improvements to the end user's experience, leading on enhancement and optimisations of new and existing solutions to deliver transformational change within Newcastle Hospitals.

  • Interview Date 01/02/2023
  • 37 Hours 30 Minutes/Week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first month's pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.

Main duties of the job

We are seeking someone who is a confident and skilled negotiator, with excellent interpersonal, digital and communication skills. You will champion and support continuous digital improvement and will adapt to the changing needs and requirements of the organisation, the patients we care for and the staff within it.

The successful candidate will be able to influence change with senior managers and clinicians within the organisation. They will have the ability to manage conflict when new concepts and ways of working are introduced, where staff may be resistant to change. Being able to coach others to deliver improvement projects and learning quickly within changing environments will be required.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated 'Outstanding' by theCQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Date posted

10 January 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£41,659 to £47,672 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2022-43-082

Job locations

Regent Point

317 Regent Point

NE3 3HD


Job description

Job responsibilities

  • The Improvement Facilitator will be an integral member of IM&T which provides leadership, advice, practical support, and training for all aspects of Digital Delivery and digital transformational change initiatives throughout the Trust.
  • They will deliver Improvements to enhance End User Experience and lead the development of eRecord Optimisation programmes that will support the delivery of transformational change at corporate, ward and departmental level across the Trust.
  • They will work with multi-disciplinary teams to initiate, design, plan, control and implement specific projects across the organisation and, in some cases, the wider health and care system.
  • They will facilitate education and transformation events.
  • They will champion and support the concept of continuous improvement and will adapt to the changing needs and requirements of the organisation and the staff within it.
  • They will support evaluation of improvement and adapt their delivery and training of improvement on a continuous basis.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Job description

Job responsibilities

  • The Improvement Facilitator will be an integral member of IM&T which provides leadership, advice, practical support, and training for all aspects of Digital Delivery and digital transformational change initiatives throughout the Trust.
  • They will deliver Improvements to enhance End User Experience and lead the development of eRecord Optimisation programmes that will support the delivery of transformational change at corporate, ward and departmental level across the Trust.
  • They will work with multi-disciplinary teams to initiate, design, plan, control and implement specific projects across the organisation and, in some cases, the wider health and care system.
  • They will facilitate education and transformation events.
  • They will champion and support the concept of continuous improvement and will adapt to the changing needs and requirements of the organisation and the staff within it.
  • They will support evaluation of improvement and adapt their delivery and training of improvement on a continuous basis.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Qualifications & Education

Essential

  • Degree level education supplemented by relevant post graduate study through to master's Level or equivalent experience

Desirable

  • Project Management Qualification
  • Teaching experience and/or qualification

Knowledge & Experience

Essential

  • Knowledge and demonstrable experience of using improvement methodologies
  • Highly developed specialist change management and operational management knowledge underpinned by theory and experience
  • Knowledge of operational, financial and personnel management and an in depth understanding of the issues which enable effective functioning
  • Experience of influencing staff at all levels to ensure improvement objectives are owned by all stakeholders
  • Experience of working or co-designing improvements with patients or service users
  • Highly developed project management skills and knowledge to work independently in this field

Desirable

  • Experience of conducting successful efficiency reviews and action plans
  • Developed understanding of health service issues
  • Good knowledge & understanding of the NHS financial regimes, information systems, data sources and benchmarking techniques
  • Good understanding of care pathways through complex NHS systems

Skills & Abilities

Essential

  • Ability to influence change with senior managers and clinicians within the organisation
  • Ability to manage conflict, e.g., where staff are resistant to change, new concepts and different ways of working
  • Ability to apply complex theoretical techniques to practical situations
  • Ability to coach others to deliver improvement initiatives/projects
  • Highly skilled negotiator
  • Ability to learn quickly and adapt to the changing environment
  • Strong IT skills with good working knowledge of Electronic Patient Record systems, Excel, Word and PowerPoint Excellent data analytical skills and ability to present complex information using a variety of techniques
Person Specification

Qualifications & Education

Essential

  • Degree level education supplemented by relevant post graduate study through to master's Level or equivalent experience

Desirable

  • Project Management Qualification
  • Teaching experience and/or qualification

Knowledge & Experience

Essential

  • Knowledge and demonstrable experience of using improvement methodologies
  • Highly developed specialist change management and operational management knowledge underpinned by theory and experience
  • Knowledge of operational, financial and personnel management and an in depth understanding of the issues which enable effective functioning
  • Experience of influencing staff at all levels to ensure improvement objectives are owned by all stakeholders
  • Experience of working or co-designing improvements with patients or service users
  • Highly developed project management skills and knowledge to work independently in this field

Desirable

  • Experience of conducting successful efficiency reviews and action plans
  • Developed understanding of health service issues
  • Good knowledge & understanding of the NHS financial regimes, information systems, data sources and benchmarking techniques
  • Good understanding of care pathways through complex NHS systems

Skills & Abilities

Essential

  • Ability to influence change with senior managers and clinicians within the organisation
  • Ability to manage conflict, e.g., where staff are resistant to change, new concepts and different ways of working
  • Ability to apply complex theoretical techniques to practical situations
  • Ability to coach others to deliver improvement initiatives/projects
  • Highly skilled negotiator
  • Ability to learn quickly and adapt to the changing environment
  • Strong IT skills with good working knowledge of Electronic Patient Record systems, Excel, Word and PowerPoint Excellent data analytical skills and ability to present complex information using a variety of techniques

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Regent Point

317 Regent Point

NE3 3HD


Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)


Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Regent Point

317 Regent Point

NE3 3HD


Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)


For questions about the job, contact:

Head Of Projects

Holly Greenwell

holly.greenwell@nhs.net

01912824741

Date posted

10 January 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£41,659 to £47,672 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2022-43-082

Job locations

Regent Point

317 Regent Point

NE3 3HD


Supporting documents

Privacy notice

The Newcastle upon Tyne Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)