Job summary
We are looking to appoint full and part time Clerical Assistants to provide a high standard of clerical support to The Community Directorate clinical staff who are based in clinics and bases across Newcastle.
We are looking for reliable, flexible and motivated individuals to support the team. You will be organised and have a good range of communication skills in a range of situations whether written, telephone or face to face
The posts will be to work within the Urgent Treatment Centres, based at The Molineux Centre, Westgate and Ponteland Road Centre and The Single Point of Access Team based at Regent Point supporting the Community Nursing Teams.
The hours of the post will be discussed at interview.
Admin provide clerical support 8 .00am until 10.00pm, 7 days a week.
- Interview date: 14th December 2023
- Full- and part time hours available
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
- The post holders will work alongside other clerical staff to evaluate and prioritise workload in a busy environment and respond to the constantly changing needs of the service users in line with local and national targets.
- The potholder will provide a high standard of admin support to clinical staff handling telephone calls, using SystmOne, the clinical record system used in community and receiving requests from patients and carers as well as professionals.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To provide a high standard of support to Clinical staff handling telephone calls.
- To use an electronic referral process (SystmOne/Telecare) to ensure requests are responded to in a professional, confidential and efficient manner.
- To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
- To communicate directly with members of the public and other services.
- To abide by Trust policies and procedures
- To be an effective part of the team contributing to the departmental objectives.
- Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre determined stock levels are met and equipment is clean, and stored correctly.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To provide a high standard of support to Clinical staff handling telephone calls.
- To use an electronic referral process (SystmOne/Telecare) to ensure requests are responded to in a professional, confidential and efficient manner.
- To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
- To communicate directly with members of the public and other services.
- To abide by Trust policies and procedures
- To be an effective part of the team contributing to the departmental objectives.
- Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre determined stock levels are met and equipment is clean, and stored correctly.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Knowledge
Essential
- Office Procedures
- Microsoft Office IT packages
Desirable
- SystmOne/Telecare IT package
Skills
Essential
- Customer Care skills
- Awareness of the need for confidentiality at all times
- Working as part of a team
- Working with minimum supervision using own initiative
- Ability to work within a changing environment
- Keyboard skills
Desirable
- Experience of working within a multi-agency environment
Experience
Essential
- Good standard of General Education
Desirable
- Experience of using SystmOne /Telelcare IT package (training will be given)
- Awareness of NHS policies and procedures
Qualifications
Essential
- NVQ Level 2 or equivalent qualification / experience
Desirable
Person Specification
Knowledge
Essential
- Office Procedures
- Microsoft Office IT packages
Desirable
- SystmOne/Telecare IT package
Skills
Essential
- Customer Care skills
- Awareness of the need for confidentiality at all times
- Working as part of a team
- Working with minimum supervision using own initiative
- Ability to work within a changing environment
- Keyboard skills
Desirable
- Experience of working within a multi-agency environment
Experience
Essential
- Good standard of General Education
Desirable
- Experience of using SystmOne /Telelcare IT package (training will be given)
- Awareness of NHS policies and procedures
Qualifications
Essential
- NVQ Level 2 or equivalent qualification / experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
