Job summary
The ENT Department are looking for an enthusiastic Apprentice who, alongside completing an Advanced Apprenticeship in Business Administration, will develop skills and knowledge to deliver effective administrative support to medical professionals including consultant surgeons, junior doctors and specialist nurses, among others.
Putting patients at the heart of what they do, the Apprentice will work effectively as part of the administration team to support the clinical team in providing seamless delivery of patient care. On successful completion of the Apprenticeship within 18 months, the postholder will move from a Band 2 to a Band 3.
- Interview date: 11 October 2023
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
Typical duties will include fielding calls and enquiries, arranging or rescheduling appointments, maintaining accurate and up to date records, and intervening to promote a smooth running patient journey.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
Throughout the apprenticeship the post holder will gain experience working in the Team within the ENT Department.
The successful candidate will develop the required skills to assist in the day-to-day operation of the section ensuring the delivery of a consistently high-quality service to the Trust.
The successful candidate will complete the Advanced Apprenticeship in Business Administration within 18 months
Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e., Specialist Nurses Speech & Language Therapists and Audiologists
Audio typing of letters and documents.
Deal with telephone enquires promptly.
Communicates with patients regarding appointments and admissions at the request of the medical / secretarial staff.
Cover admin posts Trust wide as required.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
Throughout the apprenticeship the post holder will gain experience working in the Team within the ENT Department.
The successful candidate will develop the required skills to assist in the day-to-day operation of the section ensuring the delivery of a consistently high-quality service to the Trust.
The successful candidate will complete the Advanced Apprenticeship in Business Administration within 18 months
Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e., Specialist Nurses Speech & Language Therapists and Audiologists
Audio typing of letters and documents.
Deal with telephone enquires promptly.
Communicates with patients regarding appointments and admissions at the request of the medical / secretarial staff.
Cover admin posts Trust wide as required.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- 4 x GCSEs to include English and Maths at Level 2 or equivalent (GCSE 9-4 or A*-C or Functional/Key Skills Level 2)
- Business Administration Level 2 NVQ or equivalent experience
Knowledge & Experience
Essential
- Understanding of confidentiality issues
Desirable
- Understanding of medical terminology
- Previous audio typing experience
Skills & Abilities
Essential
- Good communication skills both written verbal and telephone skills
- IT skills to include office software packages
- Keyboard skills and Text Processing ability
- Ability to be flexible and work as part of a team
Desirable
- Ability to manage time effectively and work on own initiative.
Person Specification
Qualifications & Education
Essential
- 4 x GCSEs to include English and Maths at Level 2 or equivalent (GCSE 9-4 or A*-C or Functional/Key Skills Level 2)
- Business Administration Level 2 NVQ or equivalent experience
Knowledge & Experience
Essential
- Understanding of confidentiality issues
Desirable
- Understanding of medical terminology
- Previous audio typing experience
Skills & Abilities
Essential
- Good communication skills both written verbal and telephone skills
- IT skills to include office software packages
- Keyboard skills and Text Processing ability
- Ability to be flexible and work as part of a team
Desirable
- Ability to manage time effectively and work on own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
