Outpatients Clerk Receptionist

The Newcastle upon Tyne Hospitals NHS Foundation Trust

The closing date is 05 June 2023

Job summary

We are looking for an enthusiastic, highly motivated and forward thinking individual to undertake the role of Outpatients Clerk Receptionist within the Urology Department at the Newcastle Upon Tyne Hospitals NHS Foundations Trust. This administrative role is based in the Freeman Hospital. The successful candidate will provide an effective and efficient administrative service across the organisation ensuring that a high quality of customer care is delivered.

Interview Date: 19 June 2023
37 Hours 30 Minutes per a week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. Candidates are required to have good literacy and numeracy skills, NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience, ability to communicate with members of the public, all staff and health care providers and be courteous, respectful and helpful. They are required to work effectively as part of the multi disciplinary team.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated 'Outstanding' by theCQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Date posted

25 May 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2023-21-22-DR

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To provide an effective and efficient out-patient reception and administrative service across the organisation ensuring that a high quality of customer care is delivered
To continue to develop and maintain competencies in all areas of work

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Job description

Job responsibilities

To provide an effective and efficient out-patient reception and administrative service across the organisation ensuring that a high quality of customer care is delivered
To continue to develop and maintain competencies in all areas of work

Person Specification

SKILLS

Essential

Good literacy and numeracy skills
IT skills in windows based applications
Ability to communicate with members of the public, all staff and health care providers

EXPERIENCE

Desirable

Previous reception/clerical experience
Previous customer care experience

QUALIFICATIONS

Essential

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Person Specification

SKILLS

Essential

Good literacy and numeracy skills
IT skills in windows based applications
Ability to communicate with members of the public, all staff and health care providers

EXPERIENCE

Desirable

Previous reception/clerical experience
Previous customer care experience

QUALIFICATIONS

Essential

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information