Waiting List and Bookings Officer
The Newcastle upon Tyne Hospitals NHS Foundation Trust
The closing date is 04 June 2023
We are looking for a highly motivated Waiting List/Bookings Officer to work within the Radiology Department at the Royal Victoria Infirmary. Working under the supervision of the Radiology Office Manager and Radiology Team Leaders, the Waiting List/Bookings Clerk will be responsible for undertaking a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
The post holder will act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. The post holder will also be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.
37 Hours 30 Minutes/Week,working Monday, Tuesday, Wednesday, Saturday & Sunday
- Interview date: 14 June 2023
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
Rated 'Outstanding' by theCQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
25 May 2023
Agenda for change
£22,816 to £24,336 a year per annum
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you
- The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
- To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
- To act as a first point of contact for the unit and co-ordinate all patientappointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
- To be responsible for the achievement of all NHS Waiting Time targets including but not excusive to Cancer Waits, Diagnostic and Therapeutic Waits.
- To work on a rotational basis covering reception duties.
- The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.00 Monday to Saturday.
- To participate in all aspects of the administration service within Radiology.
Qualifications & Education
- NVQ level 3 or equivalent or equivalent experience.
- ECDL, Microsoft Office Specialist or equivalent experience.
- Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience
- Minimum of 5 GCSEs grade 4 or above including Mathematics and English or equivalent.
Knowledge & Experience
- Significant experience in an administrative role in a NHS / health care environment or comparable organisation
- Experienced in Microsoft Office packages (Excel, Word, etc).
- Have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology.
- Knowledge of NHS Waiting Times Directives
- Knowledge of Confidentiality.
- Experience in efficient, accurate, high volume date
- Have an understanding of the NHS, including recent reforms such as Freedom of information, Caldecott Guardians.
- Previous experience in a higher clerical role
- Knowledge of Radiology Waiting Time Directives and pathways.
Skills & Abilities
- Excellent communication and interpersonal skills across a multi-disciplinary team
- Excellent organisational and time management skills with the ability to prioritise tasks
- Articulate with excellent communication and interpersonal skills - must be mature and able to communicate information to patients, emphasise and deal sympathetically with matters of a sensitive nature (recent diagnosis of cancer, LMP, patients requiring Hystro appointments etc.).
- Possess a high degree of judgement
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
The Newcastle upon Tyne Hospitals NHS Foundation Trust
https://careers.nuth.nhs.uk/why-us (Opens in a new tab)
For questions about the job, contact:
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