Clerk Receptionist

The Newcastle upon Tyne Hospitals NHS Foundation Trust

This job is now closed

Job summary

An opportunity has arisen in the Cardiothoracic Services Directorate. We are looking to recruit a highly motivated Receptionist to join our Cardiology Test/Lung Function reception team for a temporary period of 24 weeks from appointment. The Cardiothoracic Services Directorate is a regional and national centre of excellence for cardiac and respiratory care providing some of the Trust's flagship services. We are one of the top units in the UK providing specialist treatment for all types of heart and respiratory related conditions in adults and children across two sites.

The Cardiology Test Reception team deliver a comprehensive and efficient admin service to ensure that patients referred for tests receive their appointments in line with current targets, using the Outpatient waiting list and request queues. There will be opportunity to rotate around the various departments within the Cardiology Test Service providing reception cover in each area.

Successful applicant will be expected to use their own initiative, to work well as part of a team and to promote good working relationships with colleagues. In return, you will find that we're committed to the development and training of all staff; you will be supported to develop and broaden your knowledge and skills.

Interview Date 08/06/2023
22 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

You will provide a service to all departments requesting echocardiography, ECGs, Lung Function and our support our Cardiac Rhythm Management Service.

You will be located at the Freeman site but may be required to work across all locations.

Excellent customer care is essential to all users you will be aware of the process and requirements of dealing with patients with special requirements, you will check patients in and out of clinic and great them on arrival. You will arrange new patient and following appointments whilst maintain a professional and helpful manner.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated 'Outstanding' by theCQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Date posted

25 May 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Fixed term

Duration

24 weeks

Working pattern

Part-time

Reference number

317-2023-20-086

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To provide an effective and efficient reception and administrative service across the Cardiology Tests Service ensuring that a high quality of customer care is delivered
To continue to develop and maintain competencies in all areas of work

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Job description

Job responsibilities

To provide an effective and efficient reception and administrative service across the Cardiology Tests Service ensuring that a high quality of customer care is delivered
To continue to develop and maintain competencies in all areas of work

Person Specification

Knowledge

Essential

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Desirable

Knowledge of hospital patient administration systems (eRecord)

Experience

Desirable

Previous reception/clerical experience in a similar environment
Experience in a customer care role

Skill

Essential

Good literacy and numeracy skills
Keyboard skills
IT skills in windows based applications

Person Specification

Knowledge

Essential

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Desirable

Knowledge of hospital patient administration systems (eRecord)

Experience

Desirable

Previous reception/clerical experience in a similar environment
Experience in a customer care role

Skill

Essential

Good literacy and numeracy skills
Keyboard skills
IT skills in windows based applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information