The Newcastle upon Tyne Hospitals NHS Foundation Trust

Receptionist

Information:

This job is now closed

Job summary

We currently have an exciting opportunity within the Sir Bobby Robson Cancer Trials Research Centre at Freeman Hospital for an enthusiastic and well organised individual to join our busy early phase cancer trials administrative team as a Receptionist.

  • Interview date: 20 April 2022
  • 37 hours 30 minutes/week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first month's pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19

Main duties of the job

The post-holder will be reception based, assisting in but not limited to answering telephone calls, booking appointments, travel, hotels and processing referrals. They will also provide admin support to clinicians and nursing team. Previous NHS experience is preferred but not essential and reception knowledge is desirable.

The successful candidate will be the first point of contact for patients, their relatives, nursing and medical staff. They will need excellent organisational, communication and interpersonal skills and be flexible to meet the demands of the service. They will liaise closely with the nursing and medical teams to provide administrative support where needed. They must have good IT skills. A caring and approachable manner is important. Other duties include appointment booking, travel and hotel booking, post, photocopying, scanning, filing and covering for other members of the admin team during sickness or leave.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated 'Outstanding' by theCQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Details

Date posted

31 March 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£18,546 to £19,918 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2022-09-039

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN


Job description

Job responsibilities

  • To provide and maintain an efficient and effective reception service.
  • Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
  • Ensure case notes are available for out-patient clinics.
  • To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc)

Job description

Job responsibilities

  • To provide and maintain an efficient and effective reception service.
  • Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
  • Ensure case notes are available for out-patient clinics.
  • To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc)

Person Specification

KNOWLEDGE

Desirable

  • oKnowledge of PAS, NEAS Online Booking System and Mosaiq scheduling system

SKILLS

Essential

  • Good communication and interpersonal skills

Desirable

  • IT skills

SKILLS

Essential

  • Effective organisation and time management skills

SKILLS

Essential

  • Keyboard skills

EXPERIENCE

Desirable

  • oPrevious experience working with the NHS

QUALIFICATIONS

Essential

  • oGood standard of English, grammar, punctuation and spelling at GCSE or equivalent level

Desirable

  • oECDL computer qualification
Person Specification

KNOWLEDGE

Desirable

  • oKnowledge of PAS, NEAS Online Booking System and Mosaiq scheduling system

SKILLS

Essential

  • Good communication and interpersonal skills

Desirable

  • IT skills

SKILLS

Essential

  • Effective organisation and time management skills

SKILLS

Essential

  • Keyboard skills

EXPERIENCE

Desirable

  • oPrevious experience working with the NHS

QUALIFICATIONS

Essential

  • oGood standard of English, grammar, punctuation and spelling at GCSE or equivalent level

Desirable

  • oECDL computer qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN


Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN


Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Secretarial Office Manager

Joseph Hoben

Joseph.hoben@nhs.net

01912138476

Details

Date posted

31 March 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£18,546 to £19,918 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2022-09-039

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN


Supporting documents

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