Job summary
To provide first and second and third line desktop support services to users of information technology across the Trust, in order to maximise the availability and functionality of Information Technology to end users. This may be either over the telephone, by e-mail or at the desk-side.
To install, configure and maintain and upgrade a wide range of desktop hardware and software.
To assist users in the choice of appropriate hardware and software, including desktops, laptops, portable devices, Xerox MFD's, printers, scanners etc
- Interview date: 1 September 2022
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first month's pay.
Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.
Main duties of the job
The post holder will be required to provide first and second line desktop support to users in a complex networked IT infrastructure. The Trust has over 10,500 desktop PC's/Laptops, over 2000 printers and a wide range of other peripherals, used by over 13,500 staff.
Information Technology is increasingly used in the provision of patient care and you will be required to provide support for IT equipment connected to automated Lab Analysers, Linear Accelerators and other diagnostic and treatment equipment.
Most desktop PC's are connected to the Trusts highly resilient network, which provides high speed data transfer between clients and over 1000 servers providing application services, the Storage Area Network and provides connectivity for the IP Telephone system.
The NHS is an excellent organisation to work for. There are plenty of opportunities forlearning and career development and managementwill support you in achieving this if you can demonstrate the right drive and motivation.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
Rated 'Outstanding' by theCQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To provide first and second and third line desktop support services to users of information technology across the Trust, in order to maximise the availability and functionality of Information Technology to end users. This may be either over the telephone, by e-mail or at the desk-side.
- To install, configure and maintain and upgrade a wide range of desktop hardware and software.
- To assist users in the choice of appropriate hardware and software, including desktops, laptops, portable devices, Xerox MFDs, printers, scanners etc
Job description
Job responsibilities
- To provide first and second and third line desktop support services to users of information technology across the Trust, in order to maximise the availability and functionality of Information Technology to end users. This may be either over the telephone, by e-mail or at the desk-side.
- To install, configure and maintain and upgrade a wide range of desktop hardware and software.
- To assist users in the choice of appropriate hardware and software, including desktops, laptops, portable devices, Xerox MFDs, printers, scanners etc
Person Specification
Qualifications & Education
Essential
- Educated to at least Degree level in an IT related subject or previous experience in an IT Support role
Desirable
- Degree in a related Technical Subject
- BTEC or other formal IT Qualifications
Knowledge & Experience
Essential
- Previous experience of end user first and second level support experience, including hardware and software support, PC/Laptops and peripherals setups, troubleshooting and repair
- In depth technical knowledge and expertise of IT hardware, operating systems, and end-user software, in particular Lenovo Desktop PCs and Laptops plus many of the current Microsoft applications
- Excellent knowledge of PCs/Laptop architectures
- A good working knowledge of server architectures
- Experience of supporting PCs/Laptops in a complex networked environment, including installation, support and troubleshooting of network clients and other communications products
- Experience of installation, support and troubleshooting of PC peripherals, including Xerox MFDs, printers, scanners
- Knowledge of and experience in using helpdesk software
- Familiarity with on-line technical and support resources
- Willingness to enhance own skill set in relation to developments in desktop technology and software environments
- Knowledge of Trust policy and procedure on the use of computer equipment
- Relevant NHS experience is desirable
Skills & Abilities
Essential
- Ability to communicate with a wide range of end users from multiple backgrounds and organisations, including "difficult" users
- Communicating highly technical information to non-technical end users in a manner that they understand
- Ability to communicate effectively with 3rd party technical staff and technical staff from other NHS organisations including 'Connecting for Health'
- Building effective professional relationships with end users, departmental managers, and system administrators
- Ability to perform as an effective team player, and on own initiative
- Required to diagnose and rectify a wide range of problems with IT equipment
- Ability to troubleshoot complex problem scenarios where multiple systems and applications interact
Person Specification
Qualifications & Education
Essential
- Educated to at least Degree level in an IT related subject or previous experience in an IT Support role
Desirable
- Degree in a related Technical Subject
- BTEC or other formal IT Qualifications
Knowledge & Experience
Essential
- Previous experience of end user first and second level support experience, including hardware and software support, PC/Laptops and peripherals setups, troubleshooting and repair
- In depth technical knowledge and expertise of IT hardware, operating systems, and end-user software, in particular Lenovo Desktop PCs and Laptops plus many of the current Microsoft applications
- Excellent knowledge of PCs/Laptop architectures
- A good working knowledge of server architectures
- Experience of supporting PCs/Laptops in a complex networked environment, including installation, support and troubleshooting of network clients and other communications products
- Experience of installation, support and troubleshooting of PC peripherals, including Xerox MFDs, printers, scanners
- Knowledge of and experience in using helpdesk software
- Familiarity with on-line technical and support resources
- Willingness to enhance own skill set in relation to developments in desktop technology and software environments
- Knowledge of Trust policy and procedure on the use of computer equipment
- Relevant NHS experience is desirable
Skills & Abilities
Essential
- Ability to communicate with a wide range of end users from multiple backgrounds and organisations, including "difficult" users
- Communicating highly technical information to non-technical end users in a manner that they understand
- Ability to communicate effectively with 3rd party technical staff and technical staff from other NHS organisations including 'Connecting for Health'
- Building effective professional relationships with end users, departmental managers, and system administrators
- Ability to perform as an effective team player, and on own initiative
- Required to diagnose and rectify a wide range of problems with IT equipment
- Ability to troubleshoot complex problem scenarios where multiple systems and applications interact
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
