Job summary
Do you want to join one of the outstanding NHS organisations in England as part of our award winning team?
Our Trust employs over 18,000 staff, our staff oversee around 1.84 million patient contacts each year, and delivers a range of acute and community services locally, regionally and nationally.
It's a Trust committed to providing a great staff experience, ensuring a focus on engagement, inclusion and belonging, prioritising the health and wellbeing of colleagues and providing opportunities which support development, innovation and change.
These are exciting times as we continue to maximise our contribution, evolve our function and enhance our profession in the coming years, in line with the NHS 'HR Futures' vision.
Following significant investment in both our education facilities and to expand our team we have a number of new opportunities across the team.
You will be redirected to Trac to apply for the vacancy please expand the job details section and read all of the information before applying for the vacancy.
Full time 37hours 30 minutes/week
Interview Date 1 March 2022
Main duties of the job
As a Staff Experience and Engagement Manager this is a very exciting time to join us as we develop our new 'What Matters to You' staff experience programme. We are looking for someone who is creative, driven and very personable with a genuine passion for making a positive difference to people's experience at work. Project management is a key aspect of this role as we develop new and innovative engagement tools. This role will line manage the Staff Experience and Engagement Officer whilst collaborating with members across HR and the Trust.
We are looking for people who are resilient, flexible and committed to ensuring provision of sustainable high quality services for the community we serve. The work is inspiring, demanding and never dull.
Requests to work flexibly will be given serious consideration ensuring both individual and service needs will be met.
About us
- We are committed to improving the working lives of our staff and maintaining a healthy and efficient work force while providing excellent care to our patients. Listed below is a summary of the Trust terms and conditions of employment, and staff benefits available.
- All posts are subject to NHS pre-employment checks including occupational health clearance and DBS (where appropriate).
- All posts are subject to a probationary period - this will normally last six months
- All pay progression is conditional upon a positive outcome at annual appraisal
- Annual leave entitlement is in line with NHS Terms and Conditions, starting at 27 days per annum rising to 33 days per annum after 10 year service. This is in addition to public holidays. Pro rata for part time workers.
- Payment of contractual sick pay (CSP).
- All successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay. You will be required to sign a DBS payment form which will be issued to you as part of your recruitment process.
- All new employees will be required to attend the Trust induction programme and complete appropriate mandatory training requirements.
- Where professional registration is required for a post it is the responsibility of the employee to maintain their registration.
The Trust operates a no smoking policy.
Job description
Job responsibilities
- The Staff Experience and Engagement Manager will lead a team which will provide full range of staff experience and engagement initiatives in support of ongoing cultural change. As our Staff Experience and Engagement Manager you will have the unique opportunity of developing the culture across the Trust. There will be opportunities to lead projects and transformation, to create a range of engagement tools that empower leaders to engagement across the Trust to help enhance our staff experience.
- This team will provide be responsible for a range of people experienceinitiatives linked to the NHS People Plan. In addition to the NHS Staff Survey and People Pulse Survey, this team will lead the implementation and delivery of a new staff engagement system that will support our insights into staffs experience through the Trusts staff experience programme. The team will be collaborative and resolution focused whilst also building engagement capacity and capability across the full range of directorate teams.
- .Activity will be in line with the Human Resources strategies includingongoing development of the Trust as an inclusive employer, andprovide support to the Head of Workforce Engagement andInformation..It will underpin development and programmes implemented to supportthe Trust #Flourish At Work initiative
- The post holder will be required to particularly focus on:
- .Leading the development, implementation and delivery of a staffengagement system. Ensuring collaboration across HR Teams andColleagues across the Trust..Lead the Trusts NHS Staff Survey, People Pulse and other relevantstaff engagement and pulse surveys, including but not limited to; presurvey engagement, result analysis, presentations from board to stafflevel and supporting directorate managers to formulate and implement action plans to improve results..Responsible for the management of the Trusts people award initiativessuch as the Trust Long Service Awards and People at our Heartawards including the continuous improvement through evaluation andfeedback to maximise our staffs experience..Personal Touch Awards including but not limited to; coordination,event management and facilitation.
Job description
Job responsibilities
- The Staff Experience and Engagement Manager will lead a team which will provide full range of staff experience and engagement initiatives in support of ongoing cultural change. As our Staff Experience and Engagement Manager you will have the unique opportunity of developing the culture across the Trust. There will be opportunities to lead projects and transformation, to create a range of engagement tools that empower leaders to engagement across the Trust to help enhance our staff experience.
- This team will provide be responsible for a range of people experienceinitiatives linked to the NHS People Plan. In addition to the NHS Staff Survey and People Pulse Survey, this team will lead the implementation and delivery of a new staff engagement system that will support our insights into staffs experience through the Trusts staff experience programme. The team will be collaborative and resolution focused whilst also building engagement capacity and capability across the full range of directorate teams.
- .Activity will be in line with the Human Resources strategies includingongoing development of the Trust as an inclusive employer, andprovide support to the Head of Workforce Engagement andInformation..It will underpin development and programmes implemented to supportthe Trust #Flourish At Work initiative
- The post holder will be required to particularly focus on:
- .Leading the development, implementation and delivery of a staffengagement system. Ensuring collaboration across HR Teams andColleagues across the Trust..Lead the Trusts NHS Staff Survey, People Pulse and other relevantstaff engagement and pulse surveys, including but not limited to; presurvey engagement, result analysis, presentations from board to stafflevel and supporting directorate managers to formulate and implement action plans to improve results..Responsible for the management of the Trusts people award initiativessuch as the Trust Long Service Awards and People at our Heartawards including the continuous improvement through evaluation andfeedback to maximise our staffs experience..Personal Touch Awards including but not limited to; coordination,event management and facilitation.
Person Specification
Qualifications & Education
Essential
- Degree Level or equivalent qualification or equivalent experience
- A relevant specialist qualification or equivalent experience of delivering on- line and off-line communications activity gained in a work environment
Desirable
- Management or leadership qualification
- CIPD membership
Knowledge & Experience
Essential
- Proven track record effectively using a range of communications tools and channels, including digital media platforms.
- Experience on leading on a range of staff experience and engagement projects
- Knowledge of NHS Staff Survey/People Pulse and audiences.
- Knowledge of the NHS People Plan and HR Future of Work
- Experience of managing information gathering, collation and dissemination process including contribution to executive board papers
- Experience of writing content for communications media
- Experience of presenting information creatively and ensuring it is engaging
- Proven experience of leading projects with successful outcomes
- Flexibility to move quickly from one topic to another in a fast-moving environment.
- Ability to lead a small team and be a collaborative team-player
- Ability to maintain confidential information and to handle sensitive situations with tact and diplomacy.
- Ability to communicate difficult and sometimes challenging information both verbally and written, both internally to colleagues and externally to a range of audiences
- Ensure that activity is well lead, managed and delivered to the highest standards, and in alignment with the Trust strategies
Desirable
- Experience of writing content for communications media
- Experience of working as part of a multidisciplinary team
- Experience of service improvement
- Experience of system implementation and management
- Line management experience
Skills & Abilities
Essential
- A high level of literacy and ability to interpret and convey complex information
- Excellent presentation skills including the ability to create and present information creatively and succinctly.
- Ability to effectively interact with and influence a diverse range of people
- Excellent interpersonal and communication skills
- Facilitation skills to support workforce engagement activity
- Ability to engender trust among colleagues and operate with professional credibility
- Lead a range of creativity and idea generation skill sessions with teams
- Ability to lead, plan and organise work programmes, and to adjust programmes as required, ensuring effective delivery
- Ability to prioritise competing demands across the team, and to balance project development requirements with day-to-day operational needs.
- Flexibility to move quickly from one topic to another in a fast-moving environment.
- Ability to lead a small team and be a collaborative team-player.
- Ability to maintain confidential information and to handle sensitive situations with tact and diplomacy
- Ability to communicate difficult and sometimes challenging information both verbally and written, both internally to colleagues and externally to a range of audiences
- Ensure that activity is well lead, managed and delivered to the highest standards, and in alignment with the Trust strategies
Person Specification
Qualifications & Education
Essential
- Degree Level or equivalent qualification or equivalent experience
- A relevant specialist qualification or equivalent experience of delivering on- line and off-line communications activity gained in a work environment
Desirable
- Management or leadership qualification
- CIPD membership
Knowledge & Experience
Essential
- Proven track record effectively using a range of communications tools and channels, including digital media platforms.
- Experience on leading on a range of staff experience and engagement projects
- Knowledge of NHS Staff Survey/People Pulse and audiences.
- Knowledge of the NHS People Plan and HR Future of Work
- Experience of managing information gathering, collation and dissemination process including contribution to executive board papers
- Experience of writing content for communications media
- Experience of presenting information creatively and ensuring it is engaging
- Proven experience of leading projects with successful outcomes
- Flexibility to move quickly from one topic to another in a fast-moving environment.
- Ability to lead a small team and be a collaborative team-player
- Ability to maintain confidential information and to handle sensitive situations with tact and diplomacy.
- Ability to communicate difficult and sometimes challenging information both verbally and written, both internally to colleagues and externally to a range of audiences
- Ensure that activity is well lead, managed and delivered to the highest standards, and in alignment with the Trust strategies
Desirable
- Experience of writing content for communications media
- Experience of working as part of a multidisciplinary team
- Experience of service improvement
- Experience of system implementation and management
- Line management experience
Skills & Abilities
Essential
- A high level of literacy and ability to interpret and convey complex information
- Excellent presentation skills including the ability to create and present information creatively and succinctly.
- Ability to effectively interact with and influence a diverse range of people
- Excellent interpersonal and communication skills
- Facilitation skills to support workforce engagement activity
- Ability to engender trust among colleagues and operate with professional credibility
- Lead a range of creativity and idea generation skill sessions with teams
- Ability to lead, plan and organise work programmes, and to adjust programmes as required, ensuring effective delivery
- Ability to prioritise competing demands across the team, and to balance project development requirements with day-to-day operational needs.
- Flexibility to move quickly from one topic to another in a fast-moving environment.
- Ability to lead a small team and be a collaborative team-player.
- Ability to maintain confidential information and to handle sensitive situations with tact and diplomacy
- Ability to communicate difficult and sometimes challenging information both verbally and written, both internally to colleagues and externally to a range of audiences
- Ensure that activity is well lead, managed and delivered to the highest standards, and in alignment with the Trust strategies
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
