Band 2 Switchboard Operator

Job summary

Are you looking for a stable and rewarding role and would you love to do a job that gives you an overwhelming feeling of satisfaction whilst working for a supportive NHS Trust? As an organisation, Leicester Partnership Trust recognises the important of work life balance, achieved through flexibility. We are currently looking to recruit an experienced Switchboard Operator to work for the Trusts Estates and Facilities Directorate, within soft FM services. We have an 18 hour vacancy at our Bradgate Unit within Glenfield Hospital. Shifts times are between 12noon and 7.15pm, including alternate weekends on a two week rota. As a Switchboard Operator you will provide a comprehensive, high quality switchboard service to patients, staff and members of the public on behalf of the Trust. Communication skills are essential as the team are usually the first point of contact for most callers. Switchboard is a very busy environment dealing with all types of calls to the Trust and often working alone. Please note in cases where a high volume of applications are received for a post, the closing date may be brought forward. Therefore applicants are advised to submit their completed application form as early as possible. Contact: Carmina Matei, carmina.matei@nhs.net, 0116 2252704 or 0116 2252611

Main duties of the job

To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent documented procedures in the event of an emergency situation. Provide a polite and courteous telephone manner when receiving and re-directing calls. Efficient in processing of telephone calls received via the switchboard consoles and other extensions within the switchboard area. Provide a welcoming service for routine enquires and assistance to staff users and the general public, ensuring appropriate assistance is provided. Proficiently work the computer-based switchboard. The postholder must be able to make decisions and deal with emergency calls calmly and efficiently in a high-level, fast-moving environment, e.g. dealing with cardiac arrest calls, trauma calls, fire calls, major incidents, bomb threats, medigas gas alarms and lift entrapments. The applicant will need to be enthusiastic and adaptable within the Switchboard and its varied roles. Benefits Competitive salary including payments for unsocial hours, Saturday and Sunday enhanced pay. Free carparking. Paid induction& training. Pension scheme. 27 days paid holiday plus BH. Access to Blue Light and health service discounts.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible wor

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Bradgate Mental Health Unit

Groby Road

Leicester

Leicester

LE3 9EJ

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Bradgate Mental Health Unit

Groby Road

Leicester

Leicester

LE3 9EJ

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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