Physiotherapy Receptionist / Administrator

Leicestershire Partnership NHS Trust

The closing date is 09 May 2025

Job summary

This role will be covering the physiotherapy reception desk which involves booking and amending appointments, as well as answering the telephone. As you will be patient facing, excellent communication skills are essential. There will be some cancelling and rebooking appointments to maximise clinical time for the therapists.

Other aspects of the role will involve booking meetings into diaries and template building on electronic clinical rotas. Knowledge of word, excel and powerpoint would be useful to help with general administrative tasks.

You may come into telephone contact with patients accessing our clinics, around the City and County a total of 8 teams, delivering care across 14 different sites. You will also provide remote administrative support as required to those therapy teams.

You will be accessing the SystmOne electronic patient record system to record referrals, book appointments and note key comments regarding interactions, so it is important that you are confident to use a telephone and computer. Full training to use SystmOne will be provided.

We are aware that there will be a steep learning curve on joining the team, and want you to be reassured that you will be trained and supported every step of the way. Due to the nature of the role, home working is not suitable for this post. The hours will be covering mornings - Monday to Friday 7.45 am - 11.30 am

Contact Details: Alison Ashman, Team Lead Physiotherapist - alison.ashman4@nhs.net 01509 564477

Main duties of the job

Booking patients in for appointments and rearranging appointments.
Answering telephone calls from patients and referrers to the service.
Ordering stock for the department.
Booking interpreters for appointments.
Some administration roles such as excel spreadsheets, word documents.
General administration roles within the department.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

23 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Permanent

Working pattern

Part-time

Reference number

002916

Job locations

Loughborough Community Hospital

Hospital Way

Loughborough

Leicestershire

LE11 5JY

Job description

Job responsibilities

If you like what you’ve read and would like more information on the duties and responsibilities of this role, please click onto ‘apply for this job’ and you will be re-directed to our vacancies page where you can review the Job Description and Person Specification.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Please click onto apply for this job and you will be redirected to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Experience

Essential

Please click onto apply for this job and you will be redirected to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Person Specification

Qualifications

Essential

Please click onto apply for this job and you will be redirected to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Experience

Essential

Please click onto apply for this job and you will be redirected to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.