Band 4 Senior Health Care Support Worker

Job summary

This is an exciting opportunity to join our team as a Band 4 Senior Health Care Support Worker.

The CAMHS Crisis Team has been developed to improve the access to mental health provision countywide across a range of statutory and third sector organisations.

It continues the development of a responsive mental health pathway that seeks to allow the provision of self-referral for mental health advice and support at any point in a service user's journey.

The Health Advisor will be a key individual within the Children's Mental Health Urgent Care Services for Leicester, Leicestershire and Rutland and work as part of Crisis Resolution and Home Treatment Teams Triage Team to review all referrals received by CRHTT.

The post holder will provide basic health advise to patients who have been identified as not requiring onward referral to the CRHTT, or other services, and support them in managing their own symptoms at home whilst working under the guidance of a registered professional.

The post holder will be responsible for the prioritisation of presenting clinical symptoms, throughout a 24 hour period.

This will include the transfer of patient calls to the appropriate responders by undertaking brief clinical risk and mental state assessment, formulation and brief psychological interventions for people presenting in mental health crisis.

The post holder will be expected to work shift patterns to cover the provision of the service, to include Long days, weekends and eventually nights.

Main duties of the job

• The post involves working with patients who identify as being in mental health crisis over the phone.
• The working environment includes exposure to high levels of distress in others and there is a requirement for substantial periods of concentration and sitting.
• Working under supervision to deliver brief psychological interventions via telephone.
• Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies and procedures.
• Supervise and support apprentice and trainee staff.
• Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.
• Promote a recovery model that empowers patients, carers and relatives to be at the forefront of decision making and ownership of their packages of care and treatment.
• Excellent communication skills will be required, including active listening, validating and feedback to ensure the caller is heard and an appropriate outcome reached.
• The ability to clearly record assessments and decision-making so that onward referrals do not necessitate repetition for the patient.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

The Valentine Centre

Gorse Hill Hospital

Leicester

Leicestershire

LE7 7GX

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

The Valentine Centre

Gorse Hill Hospital

Leicester

Leicestershire

LE7 7GX

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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