Service Co-ordinator – Single Point of Access

Leicestershire Partnership NHS Trust

This job is now closed

Job summary

Our Single Point of Access (SPA) service is based at New Parks Health Centre. SPA provides a central point for all referrals, information, advice and signposting for Community Health Services.

We have full time and part time positions available for Service Coordinators to join our team. The post holder will deal with telephone calls, e-referrals, electronic faxes and emails coming into SPA and is responsible for the coordination and management of patients and professionals through defined pathways. The aim of this service is to ensure that our patients see the right person, at the right time and in the right place.

Main duties of the job

Work as a team player, supporting other team members to be successful and deliver the best possible service from the Communication Centre.
Contribute to creating a culture of open, honest communication and feedback so that all team members benefit and learn from each other.
Receiving calls from professionals and patients dealing with queries and administrative tasks.
Organise and coordinate a range of activities between different organisations to prevent acute admission and to facilitate discharge in line with agreed protocols.
Making outbound calls to patients and professionals in order to coordinate patient care according to agreed pathways and service agreements.
Maintain your learning and compliance with training requirements for the role.
Participate in supervision via agreed review and appraisal mechanisms.
Ensure that data is kept secure and maintain the confidentiality of staff and patients at all times.
All records must be kept up to date and maintained in an accurate and diligent manner.
Contribute to the database for patients (SystmOne), updating records and contributing to the collection of data for audit purposes.
Contribute towards creating a high performance, continuous improvement environment by being proactive in spotting gaps in processes and bringing to the attention of your Manager.
Act upon patient and professional feedback in a timely and proactive manner, so that any service issues are addressed promptly.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential cri

Date posted

03 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

001139

Job locations

New Parks Health Centre

St Oswalds Road

Leicester

Leicestershire

LE3 6RJ

Job description

Job responsibilities

If you like what you’ve read and would like more information on the duties and responsibilities of this role, please click onto ‘apply for this job’ and you will be re-directed to our vacancies page where you can review the Job Description and Person Specification.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Please click onto apply for this job and you will be redirected to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Experience

Essential

Please click onto apply for this job and you will be redirected to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Person Specification

Qualifications

Essential

Please click onto apply for this job and you will be redirected to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Experience

Essential

Please click onto apply for this job and you will be redirected to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.