Band 2 Receptionist

Leicestershire Partnership NHS Trust

This job is now closed

Job summary

Are you looking for a stable and rewarding role and would you love to do a job that gives you an overwhelming feeling of satisfaction whilst working for a supportive NHS Trust? As an organisation, Leicester Partnership Trust recognises the important of work life balance, achieved through flexibility.

We have a part time, 22.5 hour receptionist vacancy within our Estates and Facilities Directorate. The role is working at Springfield Road Health Centre, hours 8-1.30pm, Monday to Friday.

As a Receptionist you will provide a comprehensive, high quality and efficient reception service ensuring effective communications and strict confidentiality is maintained at all times.

You will be responsible for meeting and greeting patients and visitors to site. Prompt, polite and courteous telephone call handling, providing information, redirecting calls as and when required in a professional manner.

You will support the facilities team in planning and administration achieving an effective and efficient service provision.

Applicants are asked to bring their photo ID and right to work including proof of address to their interviews.

Please note in cases where a high volume of applications are received for a post, the closing date may be brought forward. Therefore applicants are advised to submit their completed application form as early as possible.

Main duties of the job

Receive and distribute incoming post, receive external post, frank and/or prepare for collection via porters or Royal Mail.
Maintain a register of rooms and users details.
Meeting and greeting patients and visitors to site.
Booking meeting rooms, clinic rooms & managing hospitality bookings.
To promptly and efficiently deal with all calls to the reception in a pleasant and courteous manner.
General admin.

Benefits

Competitive salary including payments for unsocial hours, Saturday and Sunday enhanced pay.
Free carparking.
Paid induction and training.
Pension scheme.
27 dayspaidholiday plus BH.
Access to Blue Light and Health Service discounts.

We are recruiting across various sites and some roles will be mobile therefore may not suitable for public transport but if you live within Leicester one of the sites may be within your community.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

14 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9313-24-0871

Job locations

Springfield Road Health Centre

Springfield Road

Leicester

LE2 3BB

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

GCSE English Language Grade C (new Grade 4) or above.
GCSE Maths Grade C (new Grade 4) or above.

Desirable

RQF (Previously NVQ) Business & Administration Level 3 or equivalent skills and knowledge.
City & Guilds Typewriting Level 2 or above, or can demonstrate equivalent skills.

Experience

Essential

Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.
Using own initiative to solve problems, including taking corrective actions.
Experience of working to a standard which is compliant with policy, procedure or other quality framework.
Experience of dealing with change in the workplace and adjusting own working practices to meet new requirements.

Desirable

Experience of working in a complex patient/customer focused environment.

Person Specification

Qualifications

Essential

GCSE English Language Grade C (new Grade 4) or above.
GCSE Maths Grade C (new Grade 4) or above.

Desirable

RQF (Previously NVQ) Business & Administration Level 3 or equivalent skills and knowledge.
City & Guilds Typewriting Level 2 or above, or can demonstrate equivalent skills.

Experience

Essential

Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.
Using own initiative to solve problems, including taking corrective actions.
Experience of working to a standard which is compliant with policy, procedure or other quality framework.
Experience of dealing with change in the workplace and adjusting own working practices to meet new requirements.

Desirable

Experience of working in a complex patient/customer focused environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.