Band 3 Business Administration Assistant

Leicestershire Partnership NHS Trust

This job is now closed

Job summary

Come and join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

Are you interested in making a difference? We have rewarding opportunities available for caring and compassionate administrators to join our friendly mental health teams, who support people with mental health difficulties across Leicester, Leicestershire and Rutland.

You will be joining a supportive administrative service and will be encouraged to undertake training and personal development opportunities.

If you are a highly motivated and organised administrator, we want to hear from you!

Successful candidates will have, excellent IT and audio-typing skills, good written and verbal communication skills and the ability to liaise with service users in a calm and compassionate manner

Please take a look at the job description and person specification for more information and if you meet the requirements of the person specification, we will welcome your application.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths.

Main duties of the job

The successful candidate will provide comprehensive administrative and/or secretarial support to an individual, clinical team or specific service area to harmonise efforts and specialisms of all disciplines to achieve effective and efficient service provision, undertaking diary management, including booking events, meetings and appointments.

They will attend meetings, organising refreshments and resources, preparing agendas and taking accurate notes/minutes, identifying and co-ordinating agreed actions. Communicating effectively both verbally and in writing with a wide range of professional colleagues and service users.

The post holder will organise, plan and prioritise own workload, to be responsive to the changing needs of the service, utilising and maintaining electronic and hard-copy office systems to ensure the smooth-running of the service or team and deal confidentially and confidently with complex patient and staff information and to provide support and advice within the remit of the role, and escalating problems or concerns where appropriate.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

03 May 2024

Pay scheme

Other

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9313-24-0413

Job locations

Braunstone Health and Social Care Centre

39, Hockley Farm Road

Leicester

LE3 1HN

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.

Person Specification

Experience

Essential

Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.
Using own initiative to solve problems, including taking corrective actions.

Desirable

Experience of transcribing information from either dictation or handwritten notes.
Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.

Qualifications

Essential

GCSE English Language Grade C (new Grade 4) or above.
GCSE Maths Grade C (new Grade 4) or above.
RQF (Previously NVQ) Business & Administration Level 3 or equivalent skills and knowledge.
City & Guilds Typewriting Level 2 or above, or can demonstrate equivalent skills.
City & Guilds Audio transcription Level 3 or above, or can demonstrate equivalent skills.

Desirable

Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.
Experience of transcribing information from either dictation or handwritten notes.

Person Specification

Experience

Essential

Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.
Using own initiative to solve problems, including taking corrective actions.

Desirable

Experience of transcribing information from either dictation or handwritten notes.
Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.

Qualifications

Essential

GCSE English Language Grade C (new Grade 4) or above.
GCSE Maths Grade C (new Grade 4) or above.
RQF (Previously NVQ) Business & Administration Level 3 or equivalent skills and knowledge.
City & Guilds Typewriting Level 2 or above, or can demonstrate equivalent skills.
City & Guilds Audio transcription Level 3 or above, or can demonstrate equivalent skills.

Desirable

Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.
Experience of transcribing information from either dictation or handwritten notes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.