Leicestershire Partnership NHS Trust

Band 2 Receptionist/Admin Assistant- CAMHS Learning Disability Team

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Job summary

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive and dynamic work environment!

We have an fantastic opportunity for a Receptionist/Admin Assistant to join the CAMHS Learning Disability Team within the directorate of Families, Young Peoples and Childrens Services. This is based at Rothesay on London Road

The post is very varied and involves taking telephone calls, welcoming visitors, patients & their families to the building inputting data onto the electronic patient record (SystmONe), booking patient appointments and providing admin support to the staff in the clinical team.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals.

Main duties of the job

The post involves Reception cover, maintaining records; reporting Estates issues; documenting health and safety checks; scanning and typing of letters; photocopying; emails, telephone calls.

The ideal candidate will have a "can do" attitude and flexibility to cover colleagues, and sometimes provide cover at alternative bases.

You'll need to remain calm under pressure and be able to prioritise, and there will be contact with patients their families and members of the public.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

29 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9313-24-0319

Job locations

C A M H S Learning Disability Team

London Road

Leicester

LE2 2PL

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification

Person Specification

Qualifications

Essential

Good general level of education including GCSE in English and Maths at Grace C or equivalent.
RSA II typing/audio qualification or equivalent keyboard skills.
NVQ2 in administration or able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.

Experience

Essential

Previous experience of working in a busy office environment.
Consistently working to high levels of accuracy.
Good working knowledge and experience of using Microsoft Office.
Demonstrate knowledge of inputting, storage and retrieval of data accurately
Experience of providing excellent customer service on the telephone and face to face
Ability to deal with complaints or difficult / emotive situations as they arise, taking appropriate action and knowing when to escalate.

Person Specification

Qualifications

Essential

Good general level of education including GCSE in English and Maths at Grace C or equivalent.
RSA II typing/audio qualification or equivalent keyboard skills.
NVQ2 in administration or able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.

Experience

Essential

Previous experience of working in a busy office environment.
Consistently working to high levels of accuracy.
Good working knowledge and experience of using Microsoft Office.
Demonstrate knowledge of inputting, storage and retrieval of data accurately
Experience of providing excellent customer service on the telephone and face to face
Ability to deal with complaints or difficult / emotive situations as they arise, taking appropriate action and knowing when to escalate.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

C A M H S Learning Disability Team

London Road

Leicester

LE2 2PL

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

C A M H S Learning Disability Team

London Road

Leicester

LE2 2PL

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)