Job summary
An opportunity has arisen to manage and develop the County Administrative team based at Charnwood Mill in Barrow Upon Soar. You will join an established team of friendly and passionate individuals who support the Healthy Together Service across Leicestershire and Rutland.
Administrative Team Leader
The role of the Administrative Team Leader will be to lead,
manage and develop an administrative team within a rapidly changing environment, supervising staff, including performance, absence and annual staff appraisals working in line with Trust policy. The post holder will
also be responsible for implementation and development of office systems and
procedures, working alongside the Healthy Together clinical service to ensure KPI compliance
is met.
The post holder will be flexible in line with the service hours of 08:30-17:00 Monday to Friday. There may be an opportunity to work 30 hours with this role dependant on the candidate experience.
Main duties of the job
To be an excellent communicator, with the ability to develop and promote positive working relationships
To be a point of contact for Service Users and create, maintain and enhance
effective customer relations, both internally and externally, including exchanging
information and proactively solving complex problems as required.
To design, develop and implement plans for staff induction and job training and
ensure this is co-ordinated and delivered effectively.
Develop, maintain and review administrative standard operating procedures and
working practices , improving quality standards and
contributing to service delivery ensuring team training is completed
To contribute ideas and administrative expertise to facilitate continuous
improvement of services, this may include participating in work groups and project
teams.
To line manage the administration team within the area of responsibility,
delegating work responsibilities and monitoring performance
To be responsible for managing recruitment and selection; absence, grievance
and disciplinary matters in line with Trust policy and procedure.
Develop systems and processes, ensuring communication with clinical staff takes
place to ensure a high quality service is delivered, which is integrated with other
administrative teams and service pathways where appropriate.
To manage and maintain a Rota system for the service, ensuring coverage at all times for the operating hours.
To be adaptable and flexible in line with the service needs.
About us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.
Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
Job description
Job responsibilities
If you like what you've read and would
like more information on the duties and responsibilities of this role, please click
onto the attached Job Description and Person Specification.
Job description
Job responsibilities
If you like what you've read and would
like more information on the duties and responsibilities of this role, please click
onto the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- Certificate in ILM Level 3 including leadership and
- management or equivalent of knowledge and skills.
- Relevant evidence of working as a team leader / line manager
- for a function or department.
Additional Requirements
Essential
- Compassion
- Trust
- Respect
- Integrity
- Commitment to Equality & Valuing Diversity Principles
- Understanding of Confidentiality & Data Protection
- Understanding of the service users of the Trust (which could
- include lived experience of conditions the Trust deals with or
- of receiving services relevant to those the Trust provides)
- Own transport or suitable alternative. Dependence on
- public transport is not suitable for this role.
Experience
Essential
- Experience of working as a team leader / manager which
- demonstrates the range of skills required for the post, including
- implementation and development of office systems and procedures,
- KPI management, solution focused experience.
- Experience of managing and supervising staff, including
- performance, absence and recruitment and selection.
- Ability to work within, understand and interpret agreed
- policies, procedures and guidelines the nature of the work has to be completed to certain standards defined within these documents to ensure quality and adherence to legal requirements.
- Ability to work corporately within a large, multi-professional
- team.
- Ability to work calmly under pressure, able to prioritise workloads whilst working to meet deadlines and demonstrate flexibility and adaptability to meet changing demands.
- Excellent organisational skills used in managing a team and
- multi-faceted tasks to ensure delivery of a cohesive service.
- Knowledge of electronic and hard copy organisation systems
- and able to use a range of Microsoft Office packages and ability to produce documents presentations, spreadsheets and work with databases as required.
- Ability to learn and contribute from experience, training,
- feedback and the appraisal / personal development process to
- facilitate self and organisation.
- Attention to detail and the ability to work accurately as the
- nature of the work demands high quality.
- Complex problem-solving skills relating to the area of
- responsibility with the ability to identify causes, look for and
- negotiate creative solutions and exercise appropriate decision
- making, eg with difficult people and situations as they arise.
- Assertiveness skills to question inappropriate behaviour,
- to persuade and influence colleagues and clinicians at all levels to the benefit of patients and the service.
- Excellent written, verbal and face-to-face communication skills,
- presenting a positive and efficient image. Ability to communicate
- effectively with professionals at all levels in health and agencies
- external to health.
- Ability to deal constructively and empathetically within difficult
- emotive situations including with complainants, staff problems and
- give reassurance of the actions that will be taken by self or a professionally qualified person.
- Communicate sensitive or contentious information written or
- face to face.
- Emotionally resilient.
- Confident, self-motivated and uses initiative.
- Adaptable and flexible.
- Excellent communicator
- Assertive
- Team worker
Person Specification
Qualifications
Essential
- Certificate in ILM Level 3 including leadership and
- management or equivalent of knowledge and skills.
- Relevant evidence of working as a team leader / line manager
- for a function or department.
Additional Requirements
Essential
- Compassion
- Trust
- Respect
- Integrity
- Commitment to Equality & Valuing Diversity Principles
- Understanding of Confidentiality & Data Protection
- Understanding of the service users of the Trust (which could
- include lived experience of conditions the Trust deals with or
- of receiving services relevant to those the Trust provides)
- Own transport or suitable alternative. Dependence on
- public transport is not suitable for this role.
Experience
Essential
- Experience of working as a team leader / manager which
- demonstrates the range of skills required for the post, including
- implementation and development of office systems and procedures,
- KPI management, solution focused experience.
- Experience of managing and supervising staff, including
- performance, absence and recruitment and selection.
- Ability to work within, understand and interpret agreed
- policies, procedures and guidelines the nature of the work has to be completed to certain standards defined within these documents to ensure quality and adherence to legal requirements.
- Ability to work corporately within a large, multi-professional
- team.
- Ability to work calmly under pressure, able to prioritise workloads whilst working to meet deadlines and demonstrate flexibility and adaptability to meet changing demands.
- Excellent organisational skills used in managing a team and
- multi-faceted tasks to ensure delivery of a cohesive service.
- Knowledge of electronic and hard copy organisation systems
- and able to use a range of Microsoft Office packages and ability to produce documents presentations, spreadsheets and work with databases as required.
- Ability to learn and contribute from experience, training,
- feedback and the appraisal / personal development process to
- facilitate self and organisation.
- Attention to detail and the ability to work accurately as the
- nature of the work demands high quality.
- Complex problem-solving skills relating to the area of
- responsibility with the ability to identify causes, look for and
- negotiate creative solutions and exercise appropriate decision
- making, eg with difficult people and situations as they arise.
- Assertiveness skills to question inappropriate behaviour,
- to persuade and influence colleagues and clinicians at all levels to the benefit of patients and the service.
- Excellent written, verbal and face-to-face communication skills,
- presenting a positive and efficient image. Ability to communicate
- effectively with professionals at all levels in health and agencies
- external to health.
- Ability to deal constructively and empathetically within difficult
- emotive situations including with complainants, staff problems and
- give reassurance of the actions that will be taken by self or a professionally qualified person.
- Communicate sensitive or contentious information written or
- face to face.
- Emotionally resilient.
- Confident, self-motivated and uses initiative.
- Adaptable and flexible.
- Excellent communicator
- Assertive
- Team worker
