Leicestershire Partnership NHS Trust

Receptionist - Learning & Development Team

Information:

This job is now closed

Job summary

An exciting opportunity exists within Leicestershire Partnership NHS Trust, Learning & Development Department for a highly motivated Receptionist.

We are looking for a well-organised person with excellent interpersonal skills who will be the first point of contact for all visitors by greeting, welcoming, and directing them appropriately. It is essential that you have excellent communication skills and experience of working in a customer focused environment.

The role requires the ability to work as part of a wider team as well as having the ability to work independently when required, using initiative, and responding change.

Some light moving and handling is required to ensure training rooms are fit for purpose, ensuring the IT equipment is in full working order as well as the ability to problem solve any IT issues encountered on the day.

As the successful candidate, you will predominately be based at the Education and Training Centre, Glenfield Hospital Site. However, you will also be required to cover reception at the Education and Training Centre at our Beaumont Leys Site, as and when required.

Main duties of the job

  • Meeting and greeting of visitors to the training centre/s
  • Keeping the reception area clean and tidy
  • Re-stocking of the drinks machines for visitors
  • Ensuring training rooms are fit for purpose
  • Fault reporting
  • Printing trust ID badges
  • Completing training registers in a timely manner
  • General administrative duties

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Details

Date posted

06 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Job share

Reference number

C9313-24-0138

Job locations

Education & Training Centre

Glenfield Hospital Site, Groby Road

Leicester

LE3 9QP


Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

  • English and Maths to O level/GCSE or equivalent.
  • QCF level II Customer Service or equivalent knowledge and skills.
  • IT Qualification ECDL or equivalent experience.

Experience

Essential

  • Experience of working in a busy reception.
  • Experience of a front of house / customer care role.
  • Experience of undertaking administrative tasks, including data
  • inputting.
  • Experience of recognising concerns and escalate appropriately.

Desirable

  • Experience of learning and development services.

Knowledge and Skills

Essential

  • Knowledge and understanding of NHS organisations.
  • Excellent knowledge of MS Word, Excel, PowerPoint, and Internet Explorer.
  • Knowledge of data security and confidentiality.
  • Excellent customer service skills.
  • Ability to plan events including room bookings, attendance and speakers.
Person Specification

Qualifications

Essential

  • English and Maths to O level/GCSE or equivalent.
  • QCF level II Customer Service or equivalent knowledge and skills.
  • IT Qualification ECDL or equivalent experience.

Experience

Essential

  • Experience of working in a busy reception.
  • Experience of a front of house / customer care role.
  • Experience of undertaking administrative tasks, including data
  • inputting.
  • Experience of recognising concerns and escalate appropriately.

Desirable

  • Experience of learning and development services.

Knowledge and Skills

Essential

  • Knowledge and understanding of NHS organisations.
  • Excellent knowledge of MS Word, Excel, PowerPoint, and Internet Explorer.
  • Knowledge of data security and confidentiality.
  • Excellent customer service skills.
  • Ability to plan events including room bookings, attendance and speakers.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Education & Training Centre

Glenfield Hospital Site, Groby Road

Leicester

LE3 9QP


Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)


Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Education & Training Centre

Glenfield Hospital Site, Groby Road

Leicester

LE3 9QP


Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Acting Resource Manager

Danielle Dance

danielle.dance@nhs.net

07341123147

Details

Date posted

06 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Job share

Reference number

C9313-24-0138

Job locations

Education & Training Centre

Glenfield Hospital Site, Groby Road

Leicester

LE3 9QP


Supporting documents

Privacy notice

Leicestershire Partnership NHS Trust's privacy notice (opens in a new tab)