Leicestershire Partnership NHS Trust

Administration Assistant

This job is now closed

Job summary

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

We have a great opportunity for an Administration Assistant to join our team in the Specialist Psychological Therapy Services, on a 12 months fixed term, supporting people with mental health difficulties across Leicester, Leicestershire and Rutland.

We are looking for people with great administration experience and strong communication skills with the ability to work on their own and in a team. You'll need to be highly organised with good planning skills, skilled in Microsoft Office and able to demonstrate our values of Compassion, Trust, Respect and Integrity.

The health and wellbeing of our team members is very important to us and we offer regular supervision and support. We also offer a generous pension contribution and holiday allowance starting at 27 days, free onsite parking and access to a wide range of benefits (attached) such as discounted shopping, recognition schemes and other packages.

Interviews to be held 6th February 2024.

If you would like more information about the role, please contact Jinny Kaur, Administration Manager on 07825 928554

Main duties of the job

As an Administrator at LPT, you will be responsible for providing a comprehensive administration service to a specific area of the mental health team which will include duties such as supporting a clinical team, managing referrals, telephone and written correspondence with patients.

The role also includes data inputting and creating spreadsheets, diary management, preparing agendas and taking minutes as well as organising meetings and other general administration duties.

You will need to be able to work positively and proactively as part of the wider administrative and clinical teams and liaise with service users in a calm and compassionate manner.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

26 January 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

C9313-24-0125

Job locations

Gwendolen House

Gwendolen Road

Leicester

Leicestershire

LE5 4QF

Job description

Job responsibilities

Please look at the job description for more information and if you meet the requirements of the person specification, we will welcome your application. If you would like more information about the role, we would encourage you to contact us.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Good general level of education including GCSE in English at Grade C or equivalent.
Good working knowledge of Microsoft Office applications

Desirable

NVQ2 in administration or able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.

Experience

Essential

Previous experience of working in a busy office environment.
Experience of delivering work within agreed deadlines.
Experience of working collaboratively with others as part of a team.
Experience of providing excellent customer service.

Knowledge and Skills

Essential

Good working knowledge and experience of using Microsoft Office. Ability to communicate articulately and effectively with a wide range of professional colleagues and service users.
Demonstrate knowledge of inputting, storage and retrieval of data accurately.
Ability to take messages and relay them accurately and in a timely manner.

Personal Attributes

Essential

Able to work under pressure and handle conflicting demands efficiently in a professional manner.
Self-motivated and proactive.
Flexible and adaptable to meet the changing needs of the service.
Ability to deal with complaints or difficult / emotive situations as they arise, taking appropriate action and knowing when to escalate.

Person Specification

Qualifications

Essential

Good general level of education including GCSE in English at Grade C or equivalent.
Good working knowledge of Microsoft Office applications

Desirable

NVQ2 in administration or able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.

Experience

Essential

Previous experience of working in a busy office environment.
Experience of delivering work within agreed deadlines.
Experience of working collaboratively with others as part of a team.
Experience of providing excellent customer service.

Knowledge and Skills

Essential

Good working knowledge and experience of using Microsoft Office. Ability to communicate articulately and effectively with a wide range of professional colleagues and service users.
Demonstrate knowledge of inputting, storage and retrieval of data accurately.
Ability to take messages and relay them accurately and in a timely manner.

Personal Attributes

Essential

Able to work under pressure and handle conflicting demands efficiently in a professional manner.
Self-motivated and proactive.
Flexible and adaptable to meet the changing needs of the service.
Ability to deal with complaints or difficult / emotive situations as they arise, taking appropriate action and knowing when to escalate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Gwendolen House

Gwendolen Road

Leicester

Leicestershire

LE5 4QF

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Gwendolen House

Gwendolen Road

Leicester

Leicestershire

LE5 4QF

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)