Team Leader

Leicestershire Partnership NHS Trust

This job is now closed

Job summary

An exciting opportunity has arisen for a Team Lead to join our team within Community Health Services.

Our Community Teams work closely with the acute hospitals, General Practice, Social Care, and Palliative care teams as well as many other services to give our patients the best care we can.

The Single point of Access team is based at New Parks Health Centre and supports the Community Health service teams throughout Leicester, Leicestershire and Rutland. Our single point of access contact centre which connects our patients with our clinical teams, and clinicians with each other is open 07:15-22:00 every day of the year as we provide a vital link to make sure our patients get the care they need, when they need it most.

You will need to be able to cover shifts 07:15-22:00, 365 days a year including weekends and bank holidays.

Main duties of the job

Reporting into the Operational Manager you will be responsible for:

Providing line management support to the team of Service Co-ordinators to ensure SPA delivers an exceptional, quality service for our service users,

Providing operational management of the contact centre, using available technologies and reporting systems to identify and implement improvements,

Coaching, motivating and team development,

Working with service managers and matrons to maintain and enhance effective working relationships,

Proactively solving complex problems,

Ensure staff are providing consistently effective and efficient support,

To implement, monitor and audit service provision to ensure operational criteria and quality standards are met,

Support effective recruitment, selection, induction, management and development of staff,

Supporting call, e-referral and email handling during busy times

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

05 January 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year Plus enhancements for Unsocial hours

Contract

Permanent

Working pattern

Full-time

Reference number

C9313-23-1385

Job locations

New Parks Health Centre

St. Oswald Road

Leicester

LE3 6RJ

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

Call Centre Management related qualification, working towards and / or equivalent experience
Qualified to degree level, or equivalent and / or equivalent experience
Teaching and Leadership Qualification / or working towards and / or equivalent experience

Experience

Essential

Experience of working as team leader/manager which demonstrates the range of skills required for the post: including implementation and development of office systems and procedures, KPI management, solution focused experience Experience of managing and supervising staff, including performance, absence, recruitment and selection.
Positively participating in personal development

Person Specification

Qualifications

Essential

Call Centre Management related qualification, working towards and / or equivalent experience
Qualified to degree level, or equivalent and / or equivalent experience
Teaching and Leadership Qualification / or working towards and / or equivalent experience

Experience

Essential

Experience of working as team leader/manager which demonstrates the range of skills required for the post: including implementation and development of office systems and procedures, KPI management, solution focused experience Experience of managing and supervising staff, including performance, absence, recruitment and selection.
Positively participating in personal development