Job summary
Come and Join Leicestershire Partnership NHS Trusts R&D Team, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!This role is a critical asset within the small and dynamic LPT Research and Development (R&D) team suitable for a highly skilled and proactive research administrator.
The post holder will provide comprehensive, high level and specialist administration support which will cover the Trust Research Office functions and support high quality research delivery staff and related activity across the Trust.
We invite potential applicants who are proactive and dynamic with exceptional communication and organisational skills. Above all else, you will demonstrate a passion for research as a tool to change healthcare for the better.
Main duties of the job
This role requires a high level of administrative and
management skill and a flexible approach driven by the daily changes in demand.
The post-holder will be a key member of the integrated R&D Team providing
efficient and professional administrative services, co-designing solutions to
problems, to enable our ambitions to embed research across the organisation.
If successful, you will provide efficient and timely support and collective
oversight for all aspects of research governance and research support processes
for non-portfolio and NIHR Clinical Research Network (CRN) Portfolio research
studies. You will work collaboratively with all stakeholders involved in
research, and to be the initial point of contact for these, and for members of
the public, patients and service users involved in research.
Using exceptional communication skills, you will manage all
correspondence (email, telephone etc.) for the Research Office. This role will
provide administrative support in research communications including maintenance
of R&D webpages, managing social media accounts, distribution of regular
research communications and the responsibility for the organisation and
co-ordination of dissemination and training events.
You will provide high level support and involvement in Committees and
Groups related to Research. This successful candidate will also provide
comprehensive support to embed Patient and Public Involvement in all aspects of
research within the Trust.
About us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.
Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
Job description
Job responsibilities
Job responsibilities
If you like what you've read so far, and would like more
information on the duties and responsibilities of this role, please click onto
the attached Job Description and Person Specification.
Job description
Job responsibilities
Job responsibilities
If you like what you've read so far, and would like more
information on the duties and responsibilities of this role, please click onto
the attached Job Description and Person Specification.
Person Specification
Knowledge and Skills
Essential
- Exceptional written, verbal and face-to-face communication skills.
- Ability to communicate effectively and tactfully with patients, service users, carers, and professionals at all levels in the Trust and agencies external to health.
- Possess good literacy and numeracy skills and the ability to understand, record, communicate and analyse verbal and written information with attention to detail.
- Ability to methodically plan, organise, monitor, and prioritise own workload, without direct supervision, whilst working to meet deadlines.
- Responsibility for the organisation co-ordination and smooth-running of events and meetings utilising appropriate resources.
- Attending meetings and events including taking accurate and informative formal minutes, identifying and following up actions.
- Advanced keyboard and word processing skills, and comprehensive knowledge of Microsoft Office packages to produce reports, presentations, and spreadsheets to a high standard.
- Knowledge and skills to create and format regular professional communications, such as letters, leaflets, presentations, reports and briefings to a high standard.
- Experience of dealing professionally with queries, resolving or referring on as appropriate.
- An understanding of the sensitivity surrounding confidential issues.
- Experience of using own initiative to implement new processes or systems to improve the efficiency of the workplace.
Desirable
- Experience of transcribing information from either dictation, recorded MS Teams meetings or handwritten notes.
- Previous experience of designing promotional materials (posters, leaflet) utilising programmes such as Canva, MS Publisher etc.
- Good understanding of ICH-GCP Guidelines.
- Understanding of Patient and Public Involvement in research.
- Understanding of the importance research ethics and governance processes and approvals including, UK Policy Framework for Health and Social Care Research, Health Research Authority and NHS Research Ethics Committee approvals, and the HR Good Practice Resource Pack.
Personal Attributes
Essential
- Be a pro-active team-player with the ability to work independently and identify any unmet needs within the service.
- Able to work under pressure with conflicting demands and interruptions, maintaining a high level of performance.
- Possess excellent organisational skills and the ability to work accurately, particularly when dealing with conflicting deadlines.
- Ability to assess the importance and urgency of situations for self and Research Office and use own initiative to determine the best course of action and act where appropriate.
- Demonstrate flexibility and adaptability to meet the demands of the Research Office, and all stakeholders involved in research.
- Ability and willingness to continuously learn and contribute from experience, training, feedback and the appraisal /personal development process to facilitate self and organisational development.
Qualifications
Essential
- 5 GSCEs including GCSE English and Mathematics Grade C (new Grade 4) or above, or equivalent qualification or experience
- OCR Text Processing Level 3 (RSA 3) qualification or equivalent demonstrable skills, knowledge and experience
- 3 A level(s) or equivalent skills, knowledge and experience
Desirable
- Degree in biomedical sciences/health-related subject or clinical qualification
- International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use Guideline for Good Clinical Practice (ICH-GCP) training certificate
Experience
Essential
- Experience of working within a research, NHS, university, or other public sector environment.
- Experience of supporting a range of projects delivered to a deadline and target.
- Complex problem-solving skills, with the ability to look for and negotiate solutions and actions and apply appropriate decision making.
- Experience of receiving, recording, and relaying complex information to a range of stakeholders via email, telephone, text-message and in person.
- Experience of communicating effectively with patients/public as well as staff at all levels of an organisation.
- Dealing with complex issues or other emotive situations with sensitivity, diplomacy and confidentiality.
Desirable
- Experience of internal and external communications (including social media)
- Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.
Person Specification
Knowledge and Skills
Essential
- Exceptional written, verbal and face-to-face communication skills.
- Ability to communicate effectively and tactfully with patients, service users, carers, and professionals at all levels in the Trust and agencies external to health.
- Possess good literacy and numeracy skills and the ability to understand, record, communicate and analyse verbal and written information with attention to detail.
- Ability to methodically plan, organise, monitor, and prioritise own workload, without direct supervision, whilst working to meet deadlines.
- Responsibility for the organisation co-ordination and smooth-running of events and meetings utilising appropriate resources.
- Attending meetings and events including taking accurate and informative formal minutes, identifying and following up actions.
- Advanced keyboard and word processing skills, and comprehensive knowledge of Microsoft Office packages to produce reports, presentations, and spreadsheets to a high standard.
- Knowledge and skills to create and format regular professional communications, such as letters, leaflets, presentations, reports and briefings to a high standard.
- Experience of dealing professionally with queries, resolving or referring on as appropriate.
- An understanding of the sensitivity surrounding confidential issues.
- Experience of using own initiative to implement new processes or systems to improve the efficiency of the workplace.
Desirable
- Experience of transcribing information from either dictation, recorded MS Teams meetings or handwritten notes.
- Previous experience of designing promotional materials (posters, leaflet) utilising programmes such as Canva, MS Publisher etc.
- Good understanding of ICH-GCP Guidelines.
- Understanding of Patient and Public Involvement in research.
- Understanding of the importance research ethics and governance processes and approvals including, UK Policy Framework for Health and Social Care Research, Health Research Authority and NHS Research Ethics Committee approvals, and the HR Good Practice Resource Pack.
Personal Attributes
Essential
- Be a pro-active team-player with the ability to work independently and identify any unmet needs within the service.
- Able to work under pressure with conflicting demands and interruptions, maintaining a high level of performance.
- Possess excellent organisational skills and the ability to work accurately, particularly when dealing with conflicting deadlines.
- Ability to assess the importance and urgency of situations for self and Research Office and use own initiative to determine the best course of action and act where appropriate.
- Demonstrate flexibility and adaptability to meet the demands of the Research Office, and all stakeholders involved in research.
- Ability and willingness to continuously learn and contribute from experience, training, feedback and the appraisal /personal development process to facilitate self and organisational development.
Qualifications
Essential
- 5 GSCEs including GCSE English and Mathematics Grade C (new Grade 4) or above, or equivalent qualification or experience
- OCR Text Processing Level 3 (RSA 3) qualification or equivalent demonstrable skills, knowledge and experience
- 3 A level(s) or equivalent skills, knowledge and experience
Desirable
- Degree in biomedical sciences/health-related subject or clinical qualification
- International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use Guideline for Good Clinical Practice (ICH-GCP) training certificate
Experience
Essential
- Experience of working within a research, NHS, university, or other public sector environment.
- Experience of supporting a range of projects delivered to a deadline and target.
- Complex problem-solving skills, with the ability to look for and negotiate solutions and actions and apply appropriate decision making.
- Experience of receiving, recording, and relaying complex information to a range of stakeholders via email, telephone, text-message and in person.
- Experience of communicating effectively with patients/public as well as staff at all levels of an organisation.
- Dealing with complex issues or other emotive situations with sensitivity, diplomacy and confidentiality.
Desirable
- Experience of internal and external communications (including social media)
- Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
