Job summary
The Leicestershire Health Informatics Service (LHIS), hosted by the Leicestershire Partnership Trust, is currently seeking individuals interested in a part-time opportunity to join their IT support team. This position requires 15 hours of work, which can be spread over 3 days (Monday to Wednesday) with 5 hours per day. The working hours will be within the service hours of 09:00 to 17:00, and the specific schedule will be determined during the interview. Alternatively, applicants can work 7.5 hours on Monday and Tuesday.
Please note that previous applicants are advised not to reapply.
In the event of a high number of applications, the advert may close early.
Main duties of the job
The main responsibility of this job is to offer IT support to a userbase of over 20,000 end users in Leicester, Leicestershire, and Rutland. This support includes addressing hardware, software, and network issues. The role will primarily involve traveling to different sites, which include community hospitals, Leicestershire Partnership Trust (LPT) sites, General Practices (GP) surgeries, Integrated Care System (ICS) sites, Schools, Colleges, Care Homes, and Council sites. Therefore, it is crucial for the candidate to possess a full UK driving license and have access to a car for transportation of IT equipment. This position is diverse and requires the ability to quickly identify, research, and resolve technical issues related to hardware, software, and networks within our Service Level Agreements (SLAs). Effective communication skills, strong organisational abilities, self-motivation, and efficiency are essential for this role. Additionally, the candidate must be available for on-call duties and weekend work when necessary.
About us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.
Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
Job description
Job responsibilities
If you would like more information on the duties, responsibilities and Job Description of this role, please click onto the attached Job Description and Person Specification.
Job description
Job responsibilities
If you would like more information on the duties, responsibilities and Job Description of this role, please click onto the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- Demonstrates a commitment to LPT Trusts Values, Compassion, Trust, Respect and Integrity.
- Educated to degree level in an IT related subject or equivalent technical experience.
- Qualified to A Level / BTEC / HNC / HND with a high proportion of content relevant to the job role or equivalent experience.
- At least one qualification in an IM&T related industry qualification at entry level. e.g. (Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, Comp TIA A+, Comp TIA Network +, MCSE. MOS etc)
- Evidence of continuing professional development.
- Expertise and technical knowledge working with Windows
- Operating systems and Microsoft Products (Windows 10/11, MS Teams, Office 365, etc)
- Expertise and technical knowledge to enable build, installation, and repair of IT Hardware such as PCs, laptops, IP phones, tablets, mobile phones, scanners, and printers.
- Expertise and technical knowledge of networking concepts, LAN, WAN, routers, switches, network cabling, DHCP, DNS and network security (VPN/Firewall).
- Demonstrates effective communication and interpersonal skills.
- Ability to work effectively with others.
- Demonstrates initiative and the ability to work independently.
- Be able to problem solve and prioritise own and work.
- Demonstrates planning and organisational skills.
- Demonstrates adaptability and flexibility dependent upon work priorities (SLAs).
- To be able to demonstrate understanding of current developments in the NHS and their implications for leadership and quality care for clients/service users.
- Ability to motivate self and others.
- Experience of working within resource constraints of time, budgets, or staff.
- Experience in supporting users of IT hardware, software, and network issues.
- Experience of installing Microsoft products.
- Experience of using service desk software.
- Experience of installing and configuring computer hardware and peripherals.
- Ability to convey complex technical concepts in plain language to a diverse range of users.
- Physically capable for performing the role and responsibilities expected of the post holder.
- Physical fitness to carry and transfer IT equipment unaided and other equipment required for the role, with the use of aids.
- Participate on the Out of Hours on-call rota and work weekends when required.
- Commitment to Equality & Valuing Diversity Principles.
- Understanding of Confidentiality & Data Protection.
- Understanding of the service users of the Trust (which could include lived experience of conditions the Trust deals with or of receiving services relevant to those the Trust provides).
- You will need to own transport to be able to fulfil this role. (Dependence on public transport is not suitable for this role.)
Desirable
- Experience of working within IT in an NHS environment.
- Experience of creating knowledge base articles.
Person Specification
Qualifications
Essential
- Demonstrates a commitment to LPT Trusts Values, Compassion, Trust, Respect and Integrity.
- Educated to degree level in an IT related subject or equivalent technical experience.
- Qualified to A Level / BTEC / HNC / HND with a high proportion of content relevant to the job role or equivalent experience.
- At least one qualification in an IM&T related industry qualification at entry level. e.g. (Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, Comp TIA A+, Comp TIA Network +, MCSE. MOS etc)
- Evidence of continuing professional development.
- Expertise and technical knowledge working with Windows
- Operating systems and Microsoft Products (Windows 10/11, MS Teams, Office 365, etc)
- Expertise and technical knowledge to enable build, installation, and repair of IT Hardware such as PCs, laptops, IP phones, tablets, mobile phones, scanners, and printers.
- Expertise and technical knowledge of networking concepts, LAN, WAN, routers, switches, network cabling, DHCP, DNS and network security (VPN/Firewall).
- Demonstrates effective communication and interpersonal skills.
- Ability to work effectively with others.
- Demonstrates initiative and the ability to work independently.
- Be able to problem solve and prioritise own and work.
- Demonstrates planning and organisational skills.
- Demonstrates adaptability and flexibility dependent upon work priorities (SLAs).
- To be able to demonstrate understanding of current developments in the NHS and their implications for leadership and quality care for clients/service users.
- Ability to motivate self and others.
- Experience of working within resource constraints of time, budgets, or staff.
- Experience in supporting users of IT hardware, software, and network issues.
- Experience of installing Microsoft products.
- Experience of using service desk software.
- Experience of installing and configuring computer hardware and peripherals.
- Ability to convey complex technical concepts in plain language to a diverse range of users.
- Physically capable for performing the role and responsibilities expected of the post holder.
- Physical fitness to carry and transfer IT equipment unaided and other equipment required for the role, with the use of aids.
- Participate on the Out of Hours on-call rota and work weekends when required.
- Commitment to Equality & Valuing Diversity Principles.
- Understanding of Confidentiality & Data Protection.
- Understanding of the service users of the Trust (which could include lived experience of conditions the Trust deals with or of receiving services relevant to those the Trust provides).
- You will need to own transport to be able to fulfil this role. (Dependence on public transport is not suitable for this role.)
Desirable
- Experience of working within IT in an NHS environment.
- Experience of creating knowledge base articles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
