Ward Clerk - Leicester

Leicestershire Partnership NHS Trust

This job is now closed

Job summary

We are looking for enthusiastic and motivated individuals to join our teams as part time Ward Clerks on Beechwood and Clarendon Wards. These are physical health wards based at the Evington Centre in the grounds of Leicester General Hospital. Ward Clerks are a vital part of our very busy inpatient multi-disciplinary teams. You will often be the first point of contact on the telephone or face to face for visitors, relatives and external clinicians so you will be responsible for providing an excellent first impression. The wards provide sub-acute care, complex rehabilitation and palliative care. You will always be visible and a source of knowledge and support for staff to ensure the smooth running of the ward.

If you are highly organised, have excellent communication skills and enjoy working with people then this role is for you!

The posts available are as follows -

Beechwood Ward - Sunday, Monday and Tuesday 08.00 -16.00

Clarendon Ward - Saturday and Sunday 08.00 -16.00

These wards are two of thirteen which form the Trusts Inpatient Community Health Services Division. You are welcome to visit during the application process to give you an insight to the role. If you would like to arrange a visit, please contact the name on this advert.

Free parking is available on site.

The local bus transport network has a stop close by.

The Trust encourages a healthy work life balance and flexible working opportunities are available.

Main duties of the job

To be the first point of contact for relatives and carers, answering telephone calls with patience and understanding.

Providing day to day administrative and clerical support to the multi-disciplinary team.

Supporting the staff to maintain excellent standards of record keeping, ensuring that all admissions and discharges are recorded correctly.

Answering queries from visitors to the ward including professionals, signposting to other members of staff as required.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

12 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Part-time

Reference number

C9313-23-1305

Job locations

Evington Centre

Gwendolen Road

Leicester

Leicestershire

LE5 4QG

Job description

Job responsibilities

If you are interested in this post please see the attached job description and person specification for more information.

Job description

Job responsibilities

If you are interested in this post please see the attached job description and person specification for more information.

Person Specification

Qualifications

Essential

GCSE English grade C or equivalent.
Good general education.
General office / administrative/ clerical experience.

Experience

Essential

Excellent verbal and written communication skills.
Examples of dealing with queries from customers, patients or service users.
The ability to organise and prioritise workloads.
Able to manage time efficiently and effectively.
Experience in the use of Microsoft packages such as Word and Excel.
Ability to work flexibly to support the service.

Standard Requirements

Essential

Evidence of understanding the principles of equality and diversity.
Evidence of understanding the principles of confidentiality and data protection.
Evidence of understanding the needs of service users of the Trust.

Person Specification

Qualifications

Essential

GCSE English grade C or equivalent.
Good general education.
General office / administrative/ clerical experience.

Experience

Essential

Excellent verbal and written communication skills.
Examples of dealing with queries from customers, patients or service users.
The ability to organise and prioritise workloads.
Able to manage time efficiently and effectively.
Experience in the use of Microsoft packages such as Word and Excel.
Ability to work flexibly to support the service.

Standard Requirements

Essential

Evidence of understanding the principles of equality and diversity.
Evidence of understanding the principles of confidentiality and data protection.
Evidence of understanding the needs of service users of the Trust.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.