Band 2 Audio Typist

Leicestershire Partnership NHS Trust

This job is now closed

Job summary

An exciting opportunity has arisen to join a fast-paced Administration Team as a Band 2 Audio Typist supporting the Medical Sectary Team within the Families, Young People and Childrens and Learning Disabilities Services Directorate.

The post holder will be based at Bridge Park Plaza, Thurmaston, on the edge of Watermead Country Park. Free car parking on site is available. We are currently looking at a Blended approach to working and this involves some degree of home working once training has been completed.

The role is diverse, with each day bringing new challenges. You will have proven ability in using your own initiative, working with confidential and highly sensitive information, showing attention to details and the ability to work accurately, whilst understanding the importance of adhering to Trust Policies and local procedures. A confident, professional personality with a can do attitude is a must.

Main duties of the job

Typing from audio dictation using Big Hand software

Adherence to patient confidentiality and patient safety

Spreadsheet for inputting data

Using Electronic patient records (SystmOne) to type into various templates

Tasking Clinicians for signature

Tasking/liaising with other colleagues

Making ad-hoc phone calls to chase missing data

Sending Electronic referrals

Problem solving (incoherent audio)

Research e.g., searching EPR for names, addresses and medical conditions

Attention to detail for checking own typing

Finalise all signed letters following Standard Operating Procedures

Printing off signed letters following protocol to ensure no breaches

Distribution of those clinic letters using envelopes

Ensuring all enclosures are enclosed e.g., questionnaires/blood forms

Managing/prioritise own workload

Training of new staff/mentoring

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

31 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9313-23-0470

Job locations

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Knowledge and Skills

Essential

1. Consistently working to high levels of accuracy.
2. Good working knowledge and experience of using Microsoft Office.
3. Ability to communicate articulately and effectively with a wide range of professional colleagues and service users.
4. Demonstrate knowledge of inputting, storage and retrieval of data accurately.
5. Excellent keyboard skills.
6. Demonstrate problem-solving skills using own judgement and initiative.
7. Ability to organise, plan and prioritise own workload to meet deadlines.
8. Demonstrate excellent written and verbal communication skills at all times.
9. Ability to take messages and relay them accurately and in a timely manner.

Qualifications

Essential

1. Good general level of education including GCSE in English Language and Mathematics at Grade C or equivalent. (Evidence of this required).
2. RSA II typing/audio qualification or equivalent keyboard skills.
3. NVQ2 in administration or able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.

Experience

Essential

1. Previous experience of working in a busy office environment.
2. Experience of delivering work within agreed deadlines.
3. Experience of working collaboratively with others as part of a team.
4. Experience of providing excellent customer service.

Person Specification

Knowledge and Skills

Essential

1. Consistently working to high levels of accuracy.
2. Good working knowledge and experience of using Microsoft Office.
3. Ability to communicate articulately and effectively with a wide range of professional colleagues and service users.
4. Demonstrate knowledge of inputting, storage and retrieval of data accurately.
5. Excellent keyboard skills.
6. Demonstrate problem-solving skills using own judgement and initiative.
7. Ability to organise, plan and prioritise own workload to meet deadlines.
8. Demonstrate excellent written and verbal communication skills at all times.
9. Ability to take messages and relay them accurately and in a timely manner.

Qualifications

Essential

1. Good general level of education including GCSE in English Language and Mathematics at Grade C or equivalent. (Evidence of this required).
2. RSA II typing/audio qualification or equivalent keyboard skills.
3. NVQ2 in administration or able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.

Experience

Essential

1. Previous experience of working in a busy office environment.
2. Experience of delivering work within agreed deadlines.
3. Experience of working collaboratively with others as part of a team.
4. Experience of providing excellent customer service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.