Band 4 RA & IT Accounts Support Officer

Job summary

(Subject to Formal Banding Process)

Leicestershire Health Informatics Service has an exciting and challenging opportunity for a customer focused individual who has superb customer service skills, an excellent telephone manner and a desire to deliver the level of service our customers have grown to expect. The job market in the NHS is very competitive and the RA & IT Accounts Support Officer will have a key role in supporting our user base to provide a seamless, efficient, and effective journey with the onboarding and offboarding processes.

With a background in delivering excellent customer service, you will be a highly motivated, dynamic, trustworthy individual and have excellent organisation skills, be quick to learn and able to work under pressure and independently with minimal supervision.

This role will be based at Gwendolen House.

Main duties of the job

• The role includes all aspect of NHS Registration Authority Chip and Pin Smartcards.
• To ensure that requests for access to IT systems are co-ordinated in an organised, centralised way, in accordance with RA & Account Administration Team policy.
• The role will include the creation, maintenance, deletion, and queries of IT user accounts (NHSmail & Microsoft Exchange). Working in a dynamic and exciting team, you will have responsibility of providing IT System Access.
• Included within the role will be the requirement to travel frequently to many client sites within Leicestershire & Rutland, so access to personal transport is essential.
• To develop strong and productive relationships and networks within the directorate and wider organisation to support our user base.
• Ongoing Training will be provided

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Health Headquarters

Gwendolen Road

Leicester

LE5 4QF

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Health Headquarters

Gwendolen Road

Leicester

LE5 4QF

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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