Job summary
Would you like to be a part of a friendly and supportive
team?
Are you looking for a role that supports your lifestyle?
The Learning Disability Crisis Response and Intensive
Support team provides support to people with Learning Disabilities who have
complex mental health and behavioural needs and are experiencing a period of
crisis.
Main duties of the job
The band 3 admin will support the practitioner with sending
letters, opening referrals and supporting with s1, taking minutes, uploading
documents, scanning, managing incoming and outgoing calls, and general office maintenance ie archiving, filing, shredding etc.
About us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.
Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
Job description
Job responsibilities
If you like what you see and would like more information, please see attached the job description and person specification.
Job description
Job responsibilities
If you like what you see and would like more information, please see attached the job description and person specification.
Person Specification
Qualifications
Essential
- Good general education up to GCSE level including English language grade C or above.
- RSA III typing/audio typing qualification or equivalent experience, or NVQ 3 in administration or is able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.
- Proficient use of all Microsoft Office Packages.
- Demonstrate knowledge of inputting and retrieving data accurately.
- Excellent keyboard skills.
- Demonstrate problem- solving skills using own judgement and initiative.
- Ability to organise, plan and prioritise own workload and that of others to meet deadlines.
- Demonstrate professional and efficient telephone manner including the ability to take accurate and concise telephone messages.
- Demonstrate professional and efficient telephone manner including the ability to take accurate and concise telephone messages.
- Able to work under pressure and handle conflicting demands efficiently in a professional manner.
- Self-motivated with the ability to motivate others.
- Able to work on own initiative and work as part of a team.
- Flexible and adaptable to meet the changing needs of the service.
- Ability to deal with complaints or difficult / emotive situations, as they arise taking appropriate action and knowing when to escalate.
- Ability to communicate effectively at all levels and using a variety of mediums to contribute to an effective work environment that creates positive working relationships.
- Awareness of Equality & Valuing Diversity Principles
- Understanding of Confidentiality & Data Protection Act
- Understanding of the Trusts service user group (which could include lived experience of conditions the Trust deals with or of receiving services relevant to those the Trust provides)
- Use of vehicle or public transport is a requirement to work at different sites within the Service. It may also be required that Trust vehicles are driven by the post holder to meet service need.
Experience
Essential
- Previous experience of working in a busy office environment in an
- administrative function.
- Previous experience of dealing with change.
- Experience of supervising others carrying out tasks or duties.
Desirable
Person Specification
Qualifications
Essential
- Good general education up to GCSE level including English language grade C or above.
- RSA III typing/audio typing qualification or equivalent experience, or NVQ 3 in administration or is able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.
- Proficient use of all Microsoft Office Packages.
- Demonstrate knowledge of inputting and retrieving data accurately.
- Excellent keyboard skills.
- Demonstrate problem- solving skills using own judgement and initiative.
- Ability to organise, plan and prioritise own workload and that of others to meet deadlines.
- Demonstrate professional and efficient telephone manner including the ability to take accurate and concise telephone messages.
- Demonstrate professional and efficient telephone manner including the ability to take accurate and concise telephone messages.
- Able to work under pressure and handle conflicting demands efficiently in a professional manner.
- Self-motivated with the ability to motivate others.
- Able to work on own initiative and work as part of a team.
- Flexible and adaptable to meet the changing needs of the service.
- Ability to deal with complaints or difficult / emotive situations, as they arise taking appropriate action and knowing when to escalate.
- Ability to communicate effectively at all levels and using a variety of mediums to contribute to an effective work environment that creates positive working relationships.
- Awareness of Equality & Valuing Diversity Principles
- Understanding of Confidentiality & Data Protection Act
- Understanding of the Trusts service user group (which could include lived experience of conditions the Trust deals with or of receiving services relevant to those the Trust provides)
- Use of vehicle or public transport is a requirement to work at different sites within the Service. It may also be required that Trust vehicles are driven by the post holder to meet service need.
Experience
Essential
- Previous experience of working in a busy office environment in an
- administrative function.
- Previous experience of dealing with change.
- Experience of supervising others carrying out tasks or duties.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
