SPA Service Coordinator

Leicestershire Partnership NHS Trust

This job is now closed

Job summary

We are recruiting a number of Service Coordinators for our Single Point of Access (SPA) contact centre.

Our service operates 365 days a year, from 07:15 to 22:00. You will be expected to work a mixture of shifts with antisocial hours attracting enhancements.

You will be part of a dynamic team who are focused on delivering quality, patient-focused customer care.

Candidates will have excellent communication skills and the ability to deal effectively and sensitively with the complex range of calls taken.

Main duties of the job

The post involves coordinating and managing patients and professionals through defined pathways to enable patients to see the right person, at the right time and in the right place and aims to provide a central point for all referrals/information/advice and signposting for Community Health Services for Leicester, Leicestershire and Rutland.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

09 June 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Plus enhancements for unsocial hours

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9313-23-0191

Job locations

New Parks Health Centre

St. Oswald Road

Leicester

LE3 6RJ

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

Level 2 or equivalent standard of literacy and numeracy.
Level 3 or equivalent in Administration or Customer Service. We would consider equivalent level of proven experience.

Experience

Essential

Experience of working in the NHS or similarly complex organisation
Experience of working in an administrative and/or customer service/contact centre role
Experience of working with an Electronic Patient Record, e.g. SystmOne, databases, Word, Excel, PowerPoint, email and the internet

Person Specification

Qualifications

Essential

Level 2 or equivalent standard of literacy and numeracy.
Level 3 or equivalent in Administration or Customer Service. We would consider equivalent level of proven experience.

Experience

Essential

Experience of working in the NHS or similarly complex organisation
Experience of working in an administrative and/or customer service/contact centre role
Experience of working with an Electronic Patient Record, e.g. SystmOne, databases, Word, Excel, PowerPoint, email and the internet