Leicestershire Partnership NHS Trust

Band 2 Podiatry / Lymphoedema Booking Clerk

This job is now closed

Job summary

Do you have excellent communication skills? If yes, then come and join the Podiatry and Non-cancer Lymphoedema Service Booking Team.

We are looking to recruit an additional member of staff to work in our booking office at South Wigston Health Centre. The booking office is the hub of the Podiatry and Non-cancer Lymphoedema Service providing a high-quality telephone-based booking service for podiatry and non-cancer lymphoedema patients living in Leicester, Leicestershire and Rutland.

We are looking for somebody to work 9am to 5pm Monday, Thursday and Friday.

Main duties of the job

The main duties and responsibilities of the booking clerk are to provide an effective, efficient, and professional telephone central booking facility and help line for the Podiatry/Lymphoedema Services, patients carers and clinical staff. Duties will including answering the telephone calls, booking appointments, dealing with queries etc. As well as monitoring patient waiting times and clinical diaries in order to make best use of clinical staff time and to met KPI's.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

15 November 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £22,815 a year

Contract

Permanent

Working pattern

Part-time

Reference number

C9313-23-0013

Job locations

South Wigston Health Centre

80 Blaby Road

Wigston

Leicestershire

LE18 4SE

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Personal Attributes

Essential

An ability to prioritise workload and meet deadlines, along with excellent interpersonal skills. As well as being highly motivated and able to motivate others within your working environment. An ability to work independently and part of the team.
Ability to be flexible to work in accordance with the needs of the service and to cover for colleagues during periods of leave.

Experience

Essential

Recent experience with databases/data inputting, along with being able to work to strict deadlines.
Experience of working within a customer service environment.

Desirable

NHS experience and use of SystmOne.

Qualifications

Essential

RSA II or equivalent standard e.g. NVQ2 in Admin
English GCSE or equivalent

Desirable

Six months of working in an admin office in the last year
Knowledge of SystmOne
Working towards ECDL
Key board qualification

Person Specification

Personal Attributes

Essential

An ability to prioritise workload and meet deadlines, along with excellent interpersonal skills. As well as being highly motivated and able to motivate others within your working environment. An ability to work independently and part of the team.
Ability to be flexible to work in accordance with the needs of the service and to cover for colleagues during periods of leave.

Experience

Essential

Recent experience with databases/data inputting, along with being able to work to strict deadlines.
Experience of working within a customer service environment.

Desirable

NHS experience and use of SystmOne.

Qualifications

Essential

RSA II or equivalent standard e.g. NVQ2 in Admin
English GCSE or equivalent

Desirable

Six months of working in an admin office in the last year
Knowledge of SystmOne
Working towards ECDL
Key board qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

South Wigston Health Centre

80 Blaby Road

Wigston

Leicestershire

LE18 4SE

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

South Wigston Health Centre

80 Blaby Road

Wigston

Leicestershire

LE18 4SE

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)