Pennine Care NHS FT

Service Manager

The closing date is 09 February 2026

Job summary

The post holder will provide clinical leadership and direction for all practitioners in maintaining clinical and non-clinical standards of care and in implementing quality service improvements including ensuring that Care Quality Commission (CQC) essential standards are met.

Main duties of the job

The post holder will provide the leadership, operational co-ordination and management for the Adult Acute Mental Health Inpatient Wards and Home Treatment Team in the designated borough. This will involve working closely with the borough Associate Director and partner agencies to ensure the delivery and development of high quality services within the borough.

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

  • Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
  • Flexible working opportunities to support your work/life balance
  • Access to Continued Professional Development
  • Involvement in improvement and research activities
  • Health and Wellbeing activities and access to an excellent staff wellbeing service
  • Access to staff discounts across retail, leisure and travel

Details

Date posted

26 January 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

311-S636-25-A

Job locations

Mental Health Unit, Oasis Building, Stepping Hill Hospital

Poplar Grove

Stockport

SK7 2JE


Job description

Job responsibilities

To take responsibility for the operational management and leadership of the adultacute inpatient wards and home treatment teams within the designated borough To provide leadership that ensures local service development and servicedelivery in designated areas of responsibility reflects national policy, priorities andbest practice To act as a source of clinical advice and expertise in relation to the care of adultswith mental health needs Work with the borough Associate Director to agree a performance assessmentframework and monitoring process for operational services To lead and assist in the continuous improvement of services throughdevelopment and change managementAFC 27/02/19 JME-126-19 Acute Service Manager Band 8a To contribute to the planning, implementation and monitoring of the boroughservice plans To be responsible for ensuring that the services within the designated areas ofresponsibility deliver high quality, safe and supportive care to service users andtheir families To be responsible for ensuring that all staff operate within mental healthlegislation To be responsible for contributing to care pathways and protocols with referringagencies and commissioners to address policy guidance and standards To be responsible for the management and control of designated budgetsensuring the effective use of finances and staffing resources To be responsible for identifying financial pressures, cost improvements andeffective use of resources within designated area of responsibility To ensure that all staff area aware of policies, procedures and protocols and workwithin their framework at all times To appropriately manage HR related matters in conjunction with the Ward/TeamManagers and HR support taking remedial action where necessary in accordancewith policy To manage complex professional/clinical competency and capability issues andtake responsibility for the implementation of any resultant actions for theindividual or service Work with the borough Quality Governance Lead and Associate Director todevelop and implement a governance framework within designated services To lead on the recruitment, selection, induction and retention of staff within thedesignated area of responsibility Review skill mix and team profiles in line with development models of care andthe workforce strategic agenda To analyse data from Trust IT systems to inform and improve service delivery To manage and participate in the bronze / borough on call rota To be responsible for effectively escalating key issues as appropriate whilst alsoensuring effective use of the scare inpatient resources and supporting optimalpatient flowStrategic Development Integrate health / social care professionals within the defined model with singleline management in line with mental health structures The post holder will provide clinical leadership and direction for all practitioners inmaintaining clinical and non-clinical standards of care and in implementing qualityservice improvements including ensuring that Care Quality Commission (CQC)essential standards are met. Represent mental health services for Adult Acute Inpatient and Home TreatmentServices at key strategic development forums as requested or directed Contribute to the development of a range of services for adults with mental healthproblems alongside other professionals and voluntary independent sectoragenciesAFC 27/02/19 JME-126-19 Acute Service Manager Band 8a Develop effective working relationships with other local stakeholders to contributeto the development of adult acute services Ensure active representation on the borough management team, governancegroups, expand to other groups To develop the strategic development of the bed management bureau tooptimise the use of the bureau The inpatient service manager will ensure all appropriate systems and processesare adhered to via the senior bed manager (job title to be confirmed) and willsupport the development of the bed management standard operating procedureand ensure adherence to the relevant sections of the bed management protocol.Clinical Ensure compliance with all CPA requirements across the inpatient wards andhome treatment teams To be responsible for ensuring that staff are adequately trained to utilise andmanage the clinical data recording system (Paris) Promote the Mental Health Act Code of Practice and ensure compliance with theMental Health Act requirements Review practice regularly and implement any necessary changes in line withevidence based practice Take responsibility to maintain the standards of the ward environment usingPLACE, Health & Safety, and infection control standardsClinical Governance To be responsible for ensuring that service users and carers are actively involvedin the most appropriate way with individual care planning and servicedevelopment To provide leadership which enables staff within designated area of responsibilityto exercise judgement within a framework of accountability To ensure the development of a performance culture which meets best practiceand contract standards To ensure that operational, service and trust policies and procedures areunderstood, implemented, adhered to and regularly reviewed Chair and investigate Post incident reviews, team management reviewed andcomplaints as required. Support borough Quality Governance Lead ensuring that lessons learned andactions are implemented following IMRs and complaint investigations To initiate, particulate in, support and contribute to research development andaudit within designated areas of responsibility Provide effective communication within designated services regarding all areas ofgovernance Identify processes and implement them to generate a learning environmentAFC 27/02/19 JME-126-19 Acute Service Manager Band 8aService User and Carer Involvement Promote a learning philosophy that is strongly service user and carer focused Ensure that services users receive clear and accurate information on servicesprovided and how to access them Develop and maintain a strong user focus within the service and promote servicein recovery in services Proactively seek out user views of the service and develop systems to monitorservice user / carer satisfaction Identify ways of involving service users and carers in the recruitment, training,and induction of staff, service development and service evaluationPersonal and People Development To undertake performance reviews for all direct reports and ensure staff aremeeting educational and training objectives To provide professional supervision and leadership to all direct reports in line withtheir professional codes of conduct To monitor and be aware of compliance of service area towards CEST, IPDR andattendance at work, taking appropriate action where required to ensure continuedcompliance Contribute to the delivery of training To take responsibility for own continuing professional development To develop the team to operate a predicted and actual bed availability approach To manage the Bronze on call rota for specific boroughs To coordinate and manage a peer support group for the Bronze on call rota;providing leadership and support to aid learningThis job description is not exhaustive, but is intended to give an overall picture of therole. Other duties within the general scope of the post may be required from time totime. The duties of the post and job description can be reviewed through the agreedprocess

Job description

Job responsibilities

To take responsibility for the operational management and leadership of the adultacute inpatient wards and home treatment teams within the designated borough To provide leadership that ensures local service development and servicedelivery in designated areas of responsibility reflects national policy, priorities andbest practice To act as a source of clinical advice and expertise in relation to the care of adultswith mental health needs Work with the borough Associate Director to agree a performance assessmentframework and monitoring process for operational services To lead and assist in the continuous improvement of services throughdevelopment and change managementAFC 27/02/19 JME-126-19 Acute Service Manager Band 8a To contribute to the planning, implementation and monitoring of the boroughservice plans To be responsible for ensuring that the services within the designated areas ofresponsibility deliver high quality, safe and supportive care to service users andtheir families To be responsible for ensuring that all staff operate within mental healthlegislation To be responsible for contributing to care pathways and protocols with referringagencies and commissioners to address policy guidance and standards To be responsible for the management and control of designated budgetsensuring the effective use of finances and staffing resources To be responsible for identifying financial pressures, cost improvements andeffective use of resources within designated area of responsibility To ensure that all staff area aware of policies, procedures and protocols and workwithin their framework at all times To appropriately manage HR related matters in conjunction with the Ward/TeamManagers and HR support taking remedial action where necessary in accordancewith policy To manage complex professional/clinical competency and capability issues andtake responsibility for the implementation of any resultant actions for theindividual or service Work with the borough Quality Governance Lead and Associate Director todevelop and implement a governance framework within designated services To lead on the recruitment, selection, induction and retention of staff within thedesignated area of responsibility Review skill mix and team profiles in line with development models of care andthe workforce strategic agenda To analyse data from Trust IT systems to inform and improve service delivery To manage and participate in the bronze / borough on call rota To be responsible for effectively escalating key issues as appropriate whilst alsoensuring effective use of the scare inpatient resources and supporting optimalpatient flowStrategic Development Integrate health / social care professionals within the defined model with singleline management in line with mental health structures The post holder will provide clinical leadership and direction for all practitioners inmaintaining clinical and non-clinical standards of care and in implementing qualityservice improvements including ensuring that Care Quality Commission (CQC)essential standards are met. Represent mental health services for Adult Acute Inpatient and Home TreatmentServices at key strategic development forums as requested or directed Contribute to the development of a range of services for adults with mental healthproblems alongside other professionals and voluntary independent sectoragenciesAFC 27/02/19 JME-126-19 Acute Service Manager Band 8a Develop effective working relationships with other local stakeholders to contributeto the development of adult acute services Ensure active representation on the borough management team, governancegroups, expand to other groups To develop the strategic development of the bed management bureau tooptimise the use of the bureau The inpatient service manager will ensure all appropriate systems and processesare adhered to via the senior bed manager (job title to be confirmed) and willsupport the development of the bed management standard operating procedureand ensure adherence to the relevant sections of the bed management protocol.Clinical Ensure compliance with all CPA requirements across the inpatient wards andhome treatment teams To be responsible for ensuring that staff are adequately trained to utilise andmanage the clinical data recording system (Paris) Promote the Mental Health Act Code of Practice and ensure compliance with theMental Health Act requirements Review practice regularly and implement any necessary changes in line withevidence based practice Take responsibility to maintain the standards of the ward environment usingPLACE, Health & Safety, and infection control standardsClinical Governance To be responsible for ensuring that service users and carers are actively involvedin the most appropriate way with individual care planning and servicedevelopment To provide leadership which enables staff within designated area of responsibilityto exercise judgement within a framework of accountability To ensure the development of a performance culture which meets best practiceand contract standards To ensure that operational, service and trust policies and procedures areunderstood, implemented, adhered to and regularly reviewed Chair and investigate Post incident reviews, team management reviewed andcomplaints as required. Support borough Quality Governance Lead ensuring that lessons learned andactions are implemented following IMRs and complaint investigations To initiate, particulate in, support and contribute to research development andaudit within designated areas of responsibility Provide effective communication within designated services regarding all areas ofgovernance Identify processes and implement them to generate a learning environmentAFC 27/02/19 JME-126-19 Acute Service Manager Band 8aService User and Carer Involvement Promote a learning philosophy that is strongly service user and carer focused Ensure that services users receive clear and accurate information on servicesprovided and how to access them Develop and maintain a strong user focus within the service and promote servicein recovery in services Proactively seek out user views of the service and develop systems to monitorservice user / carer satisfaction Identify ways of involving service users and carers in the recruitment, training,and induction of staff, service development and service evaluationPersonal and People Development To undertake performance reviews for all direct reports and ensure staff aremeeting educational and training objectives To provide professional supervision and leadership to all direct reports in line withtheir professional codes of conduct To monitor and be aware of compliance of service area towards CEST, IPDR andattendance at work, taking appropriate action where required to ensure continuedcompliance Contribute to the delivery of training To take responsibility for own continuing professional development To develop the team to operate a predicted and actual bed availability approach To manage the Bronze on call rota for specific boroughs To coordinate and manage a peer support group for the Bronze on call rota;providing leadership and support to aid learningThis job description is not exhaustive, but is intended to give an overall picture of therole. Other duties within the general scope of the post may be required from time totime. The duties of the post and job description can be reviewed through the agreedprocess

Person Specification

Education / Qualifications

Essential

  • Qualified and registered RMN ? Post graduate training relevant to mental health / leadership / management ? Evidence of continued professional development

Desirable

  • Educated to masters level (or equivalent) in relevant area ? Management / leadership qualification ? Other relevant clinical qualification ? Project management experience or qualification

Experience

Essential

  • Demonstrable significant experience as a senior clinical practitioner in mental health ? Management and / or leadership of mental health services ? Clinical experience in a range of mental health settings ? Delivering service/practice innovation, development and change ? Budgetary management ? Supervision of staff and students ? Participation in local and regional professional forums ? Experience of managing integrated teams ? Experience of multi-agency working ? Experience of managing change, developing business cases and service plan developments

Desirable

  • Formal research experience

Experience

Essential

  • Demonstrable significant experience as a senior clinical practitioner in mental health ? Management and / or leadership of mental health services ? Clinical experience in a range of mental health settings ? Delivering service/practice innovation, development and change ? Budgetary management ? Supervision of staff and students ? Participation in local and regional professional forums ? Experience of managing integrated teams ? Experience of multi-agency working ? Experience of managing change, developing business cases and service plan developments

Desirable

  • Formal research experience

Knowledge

Essential

  • Comprehensive knowledge, understanding and application of the national Mental Health agenda and current best practice in Mental Health ? Knowledge of governance and best value practices ? Proven planning and decision making skills alongside a demanding workload ? Knowledge and application of effective time management and prioritisation skills

Skills and Abilities

Essential

  • Ability to contribute to strategic planning ? Resolution of conflict / professional / ethical matters ? Proven effective leadership skills ? Ability to establish professional boundaries and resolve operational issues ? Audit and research skills ? Ability to maintain effective working relationships and good communication with relevant stakeholders ? Ability to motivate staff and achieve goals through the actions of others ? Ability to recognise and work through resistance to change ? Presentation and training skills ? Ability to prioritise workload and achieve objectives within agreed deadlines ? Ability to lead by ? Application Form ? Interview AFC 27/02/19 JME-126-19 Acute Service Manager Band 8a motivating, supporting and encouraging staff to develop personally and professionally ? Excellent written and verbal communication skills ? Ability to reflect on and critically appraise own performance ? Well-developed Information Technology skills

Work Related Circumstances

Essential

  • Ability to take part in on call rota ? Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs ? Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies ? Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Person Specification

Education / Qualifications

Essential

  • Qualified and registered RMN ? Post graduate training relevant to mental health / leadership / management ? Evidence of continued professional development

Desirable

  • Educated to masters level (or equivalent) in relevant area ? Management / leadership qualification ? Other relevant clinical qualification ? Project management experience or qualification

Experience

Essential

  • Demonstrable significant experience as a senior clinical practitioner in mental health ? Management and / or leadership of mental health services ? Clinical experience in a range of mental health settings ? Delivering service/practice innovation, development and change ? Budgetary management ? Supervision of staff and students ? Participation in local and regional professional forums ? Experience of managing integrated teams ? Experience of multi-agency working ? Experience of managing change, developing business cases and service plan developments

Desirable

  • Formal research experience

Experience

Essential

  • Demonstrable significant experience as a senior clinical practitioner in mental health ? Management and / or leadership of mental health services ? Clinical experience in a range of mental health settings ? Delivering service/practice innovation, development and change ? Budgetary management ? Supervision of staff and students ? Participation in local and regional professional forums ? Experience of managing integrated teams ? Experience of multi-agency working ? Experience of managing change, developing business cases and service plan developments

Desirable

  • Formal research experience

Knowledge

Essential

  • Comprehensive knowledge, understanding and application of the national Mental Health agenda and current best practice in Mental Health ? Knowledge of governance and best value practices ? Proven planning and decision making skills alongside a demanding workload ? Knowledge and application of effective time management and prioritisation skills

Skills and Abilities

Essential

  • Ability to contribute to strategic planning ? Resolution of conflict / professional / ethical matters ? Proven effective leadership skills ? Ability to establish professional boundaries and resolve operational issues ? Audit and research skills ? Ability to maintain effective working relationships and good communication with relevant stakeholders ? Ability to motivate staff and achieve goals through the actions of others ? Ability to recognise and work through resistance to change ? Presentation and training skills ? Ability to prioritise workload and achieve objectives within agreed deadlines ? Ability to lead by ? Application Form ? Interview AFC 27/02/19 JME-126-19 Acute Service Manager Band 8a motivating, supporting and encouraging staff to develop personally and professionally ? Excellent written and verbal communication skills ? Ability to reflect on and critically appraise own performance ? Well-developed Information Technology skills

Work Related Circumstances

Essential

  • Ability to take part in on call rota ? Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs ? Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies ? Appointments to regulated and controlled activities require an enhanced DBS disclosure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Pennine Care NHS FT

Address

Mental Health Unit, Oasis Building, Stepping Hill Hospital

Poplar Grove

Stockport

SK7 2JE


Employer's website

https://www.penninecare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Pennine Care NHS FT

Address

Mental Health Unit, Oasis Building, Stepping Hill Hospital

Poplar Grove

Stockport

SK7 2JE


Employer's website

https://www.penninecare.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Network Director

Dil Jauffur

dil.jauffur@nhs.net

01617163000

Details

Date posted

26 January 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

311-S636-25-A

Job locations

Mental Health Unit, Oasis Building, Stepping Hill Hospital

Poplar Grove

Stockport

SK7 2JE


Supporting documents

Privacy notice

Pennine Care NHS FT's privacy notice (opens in a new tab)