Job summary
Emergency services are receiving increasing volumes of calls for individuals presenting with acute mental health issues in the community. A significant proportion of emergency services resources is being used to support individuals struggling with their mental health, who often present with complex issues that require further assessment and ongoing support. The Mental Health Urgent Triage Team (MHUT) is a partnership between Pennine Care Foundation Trust, Greater Manchester MentalHealth (GMMH) North-West Ambulance Service (NWAS), and Greater Manchester Police (GMP). You will be based within the clinical hub in NWAS and will have training in the use of the EOC software systems.
Main duties of the job
- Provide clinical and operational leadership for the MHUT, working closely with colleagues across mental health services within Pennine Care.
- Work within the MHUT triaging 999 calls and providing senior support to the team.
- Be involved in the ongoing review of the new service and developments.
- Collect and feedback data operational and clinical outcomes alongside feedback from patient journeys to support quality improvement.
- Provide an effective and efficient response to referrals from GMP and NWAS.
- Support service users to access the right care at the right time in the least restrictive way, reducing system pressures across emergency services, locality EDs, and S136 suites.
- Provide urgent triage of mental health-related 999 calls using assessment, formulation, and decision-making skills to ascertain risk, self-defined crisis, and next steps.
- Complete mental health assessments following triage for those presenting with acute mental health needs.
- Strengthen working relationships between agencies on the front line, providing mutual education and sharing insight into available local resources and support for local service users.
- Provide leadership and advice in the management of complex cases.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Job description
Job responsibilities
Please see job description for a comprehensive list of the main duties and responsibilities for this role as shift coordinator for MHUT.
Job description
Job responsibilities
Please see job description for a comprehensive list of the main duties and responsibilities for this role as shift coordinator for MHUT.
Person Specification
Essential
Essential
- Registered Mental Health Nurse
- Educated to degree level or equivalent demonstrable experience.
- Substantial experience as a senior mental health practitioner within the NHS.
- Experience of delivery of clinical supervision
- Able to demonstrate managerial experience or potential.
- Extensive experience of working with patients with complex mental health needs.
- Working with multiagency safeguarding procedures. Experience of supervising the work of junior staff.
- Understanding key principles within mental health services
- Role and function of key partners in statutory and non-statutory agencies
- Team cultures and influencing factors in implementing change
- Ability to manage, motivate and supervise a professional MDT.
- Ability to identify and define team and individual training/development.
- Ability to build and maintain effective relationships with stakeholders.
- Ability to function and make decisions in high pressure clinical environments.
- Ability to manage own emotions and deal with others in highly charged situations
- Ability to critically appraise incidents to ensure appropriate learning is identified and used to improve practice.
Desirable
- Management Qualification.
- Experience of business planning.
- Experience of resource management.
- 'Local knowledge of services and facilities. Specialist knowledge of therapeutic interventions
Person Specification
Essential
Essential
- Registered Mental Health Nurse
- Educated to degree level or equivalent demonstrable experience.
- Substantial experience as a senior mental health practitioner within the NHS.
- Experience of delivery of clinical supervision
- Able to demonstrate managerial experience or potential.
- Extensive experience of working with patients with complex mental health needs.
- Working with multiagency safeguarding procedures. Experience of supervising the work of junior staff.
- Understanding key principles within mental health services
- Role and function of key partners in statutory and non-statutory agencies
- Team cultures and influencing factors in implementing change
- Ability to manage, motivate and supervise a professional MDT.
- Ability to identify and define team and individual training/development.
- Ability to build and maintain effective relationships with stakeholders.
- Ability to function and make decisions in high pressure clinical environments.
- Ability to manage own emotions and deal with others in highly charged situations
- Ability to critically appraise incidents to ensure appropriate learning is identified and used to improve practice.
Desirable
- Management Qualification.
- Experience of business planning.
- Experience of resource management.
- 'Local knowledge of services and facilities. Specialist knowledge of therapeutic interventions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
