Job summary
To provide a professional and courteous telephone answering service within the HYM Reception to welcome children, adolescents, parents, staff and professionals; ensuring that all telephone calls into the CAMHS Service are coordinated and dealt with professionally and in a timely manner. Liaising with families who may be distressed or emotional on the phone; ensuring confidentiality is strictly maintained.
Main duties of the job
To coordinate all the telephone calls coming into the CAMHS department; responding to all telephone calls within five rings in a courteous, caring and polite manner. Problem solving queries and taking messages for the team's administration and clinical staff. Responding to the messages via email or verbally liaising with the relevant staff and professionals.? To create case notes on electronic patient record PARIS upon receiving messages from patients, parents, staff and professionals conversations that need to be recorded.? To upload electronic clinical documentation including care documents, PADS and anything that requires uploading on to the electronic patient record PARIS.? To cancel clinics when requested by the admin lead or clinical staff.? To input new patient referrals on to the electronic patient record PARIS when covering for colleagues due to annual leave or other absences.? To provide cover to the clinic reception in absence of other reception staff.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Job description
Job responsibilities
To undertake the full range of secretarial duties;, create patient letters on the electronic patient record PARIS by way of dictation, audio typing via BigHand, including typing patient assessments and prioritising urgent clinical letters. Input and extract data information from NHS systems as directed by the Admin Lead examples such as the overtime SMART system, Bank staff health roster and the Electronic Staffing Records (ESR). To monitor and order stationery and clinical stock items for the department as and when required in a timely manner and within defined budgets. To order non-stock items via the procurement oracle system. To use initiative to a significant level to assist in the development of clerical systems and work without direct supervision. Decisions made will fall within clearly defined limits and be governed by procedure and precedent. Be flexible around working hours providing administration and reception duty cover for late evening clinics as necessary. Create and achieve a balance in the workload by prioritising and delegating work as necessary and monitoring the situation on a daily basis.
Job description
Job responsibilities
To undertake the full range of secretarial duties;, create patient letters on the electronic patient record PARIS by way of dictation, audio typing via BigHand, including typing patient assessments and prioritising urgent clinical letters. Input and extract data information from NHS systems as directed by the Admin Lead examples such as the overtime SMART system, Bank staff health roster and the Electronic Staffing Records (ESR). To monitor and order stationery and clinical stock items for the department as and when required in a timely manner and within defined budgets. To order non-stock items via the procurement oracle system. To use initiative to a significant level to assist in the development of clerical systems and work without direct supervision. Decisions made will fall within clearly defined limits and be governed by procedure and precedent. Be flexible around working hours providing administration and reception duty cover for late evening clinics as necessary. Create and achieve a balance in the workload by prioritising and delegating work as necessary and monitoring the situation on a daily basis.
Person Specification
Certificates
Essential
- Good level of general education including GCSE English.
- Experience of working within a highly stressful environment.
- Ability to work on own initiative and as part of a multi-disciplinary team
Desirable
- ECDL
- Competence with working on Microsoft Office Suite
- Customer care skills
Person Specification
Certificates
Essential
- Good level of general education including GCSE English.
- Experience of working within a highly stressful environment.
- Ability to work on own initiative and as part of a multi-disciplinary team
Desirable
- ECDL
- Competence with working on Microsoft Office Suite
- Customer care skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
