Job summary
To provide the OpCourage team with support, focusing on administration, new processes and data entry relating to the psychology pathway.
Main duties of the job
o To enter all MDT notes into the corresponding record and enter MDT contact.o Complete any follow up administrative action after MDT, including issuing welcome letters.o To enter all relevant data on the psychology tracker, from PCMIS.o Book in consultations between case managers and therapists.o Participate and minute all OpC team meetings, full team meetings and minute all psychology meetings.o Take minutes of meetings as directed by the Administration Manager, which will include sensitive content and at times distressing content.o Participate in the admin team meetings, sharing insight and expertise tobenefit the whole admin team and both Veteran services.o Issue appointment letters and reminders texts reminderso Support OpC staff in utilising the full capabilities of the clinical system PCMIS.o To ensure that the code of confidentiality is maintained at all times. Ensure accurate recording and updating of data systems, both manual andcomputerised, and respond to requests for reports from such systems.o Operate a range of database systems including PCMIS and excel, and liaise with clinicians to update patient information.o Work effectively within the team therefore at times undertaking other tasks that may be required by the other staff.o Work effectively in demanding and sometimes stressful situations.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
Have an awareness of and adhere to all policies and procedures relating to this service. Ensure own workload and duties are carried out to a high standard. Participate in all relevant meetings. Take responsibility for own health and safety and the health and safety ofothers ensuring any potential risk is reported immediately to the relevantdepartments. Take responsibility for own personal development, keeping up to date with organisational / service changes and mandatory training. Undertake filing duties including archiving and tracking files and ensure files and relevant documentation concerning patients are made available toclinicians on request (files both electronic and paper). Support admin team with general tasks when directed by admin manager (e.g. when staff are absent). To provide an appropriate and courteous response to all enquiries, taking clear messages as necessary and making telephone calls as directed Obtain thorough and accurate information when taking telephonecalls/referrals ensuring appropriate information is passed to relevant duty staff. To ensure that the code of confidentiality is maintained at all times. To take phone and email enquires from clients, including when they areexperiencing high levels of distress, dealing with their enquiries whereappropriate and passing to clinical colleagues as required. Ensure referrals are processed within a timely manner adhering to service policy and procedures at all times. Work with client group in a non-judgemental and confidential manner, dealing with client enquiries, including from children young people and adults who are experiencing high levels of distress. Provide a typing and word processing service to meet the demands of theteam including appointment and discharge letters. To book meetings and appointments for managers and clinicians, including finding and booking venues and liaise directly with other attendees at meetings/events.
Ensure adequate supplies of stationery. Support with photocopying and printing tasks Process incoming and outgoing mail and distribute accordingly.
Job description
Job responsibilities
Have an awareness of and adhere to all policies and procedures relating to this service. Ensure own workload and duties are carried out to a high standard. Participate in all relevant meetings. Take responsibility for own health and safety and the health and safety ofothers ensuring any potential risk is reported immediately to the relevantdepartments. Take responsibility for own personal development, keeping up to date with organisational / service changes and mandatory training. Undertake filing duties including archiving and tracking files and ensure files and relevant documentation concerning patients are made available toclinicians on request (files both electronic and paper). Support admin team with general tasks when directed by admin manager (e.g. when staff are absent). To provide an appropriate and courteous response to all enquiries, taking clear messages as necessary and making telephone calls as directed Obtain thorough and accurate information when taking telephonecalls/referrals ensuring appropriate information is passed to relevant duty staff. To ensure that the code of confidentiality is maintained at all times. To take phone and email enquires from clients, including when they areexperiencing high levels of distress, dealing with their enquiries whereappropriate and passing to clinical colleagues as required. Ensure referrals are processed within a timely manner adhering to service policy and procedures at all times. Work with client group in a non-judgemental and confidential manner, dealing with client enquiries, including from children young people and adults who are experiencing high levels of distress. Provide a typing and word processing service to meet the demands of theteam including appointment and discharge letters. To book meetings and appointments for managers and clinicians, including finding and booking venues and liaise directly with other attendees at meetings/events.
Ensure adequate supplies of stationery. Support with photocopying and printing tasks Process incoming and outgoing mail and distribute accordingly.
Person Specification
Essential Criteria
Essential
- NVQ 3 Level or equivalent
- Proven experience of working within a busy office environment.
- Working with Mental Health Service users and/or the general public in a sensitive, confidential and non- judgemental manner
Desirable
- Experience of working within the NHS organisation
- PC-MIS training and experience
Person Specification
Essential Criteria
Essential
- NVQ 3 Level or equivalent
- Proven experience of working within a busy office environment.
- Working with Mental Health Service users and/or the general public in a sensitive, confidential and non- judgemental manner
Desirable
- Experience of working within the NHS organisation
- PC-MIS training and experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
