Job summary
We are looking to welcome an experienced Part-time administrator (22.5hrs/week) to work within a friendly and dynamic Older Adult Community Mental Health Team based in Bury. We are a multi disciplinary team made up of Mental health nurses, Support workers, Occuptional therapy, Mental health wellbeing practitioner and Clinical psychology providing specialist mental health assessment and interventions to the Older Adult population of Bury. This is an office based administrative role providing support to a busy Older adult community mental health team in Bury.
Main duties of the job
Ability to communicate effectively with all levels of Trust staff and externalagenciesGood keyboard skillsAbility to prioritise workload effectivelyGood organisational skillsGood written and verbal communication andinterpersonal skills, excellent telephone manner.Ability to work as a team member and individuallyConscientious and able to prioritise work to meetdeadlines.Knowledge of Office procedures and systems.Understanding of the importance of maintainingconfidentiality.
Use of Electronic systems and Microsoft software.
Access to and use of appropriate means of transport across theTrust footprint in line with service needs.Flexible to occasional work outside of scheduled hours.
Ability to accurately input dataNote taking/makingnotes experience
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
To receive and deal with all incoming telephone calls and take messages asappropriate in a professional, polite and efficient, in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the serviceRetrieving voicemail messages and responding to callers.Communicate professionally and effectively with internal and external contacts using a variety of methods.Collect, collate, input and extract data into/from NHS systems as directed by Team Manager (PARIS/Clinical Systems, EASYtimesheet,Electronic Staffing Records, Team activity, referral/discharge stats).Responsible for the safe storage of data and information in accordance with Trust policies ensuring guidelines regarding confidentiality, disclosure of information and Data Protection are observed at all timesMaintain administrative systems set up in team offices to ensure an organised and efficient working environment for staff.Undertaking various clerical duties such as, photocopying, faxing, filing anddealing with incoming and outgoing post. Basic word processing, which may include letter, memos, notes, record cards,messages and email communication.Notify patients of appointments and cancellations by issuing computerised letters.Update in house systems and e-referral as required.Undertake reception duties within the departmentTo order stock and non-stock items for the departmentCollate, provide, receive and appropriately store (manually and electronically) sensitive and confidential information.To work flexibly to cover secretarial/administrative duties in the absence ofcolleagues.To work as part of a team, relate and interact effectively with colleagues.Effectively work within the team to collectively complete daily tasks and also prioritise personal workload and manage time effectively, using initiative but seeking clarification from senior members of staff when required, to achieve personal and departmental objectivesActively contribute to own personal development by producing a personaldevelopment plan with line manager, identifying training needs to continually develop skills and experiences to become an exceptional team member.Responsible for the safe use of all equipment ensuring a healthy, safe andsecure working environment and reporting any risks, incidents or complaints following Trust policies and proceduresTo work flexibly from other Community Services sites as required. Youmay also be required to work from sites across the Trust footprint.To complete Core & Essential Skills Training (CEST) and ensure compliance with renewal requirements e.g. Manual Handling, Fire Lectures, CPR.To complete any other training to enable the post holder to adhere to the Trust .To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.To be aware of and work towards the Trusts strategic goals.
Job description
Job responsibilities
To receive and deal with all incoming telephone calls and take messages asappropriate in a professional, polite and efficient, in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the serviceRetrieving voicemail messages and responding to callers.Communicate professionally and effectively with internal and external contacts using a variety of methods.Collect, collate, input and extract data into/from NHS systems as directed by Team Manager (PARIS/Clinical Systems, EASYtimesheet,Electronic Staffing Records, Team activity, referral/discharge stats).Responsible for the safe storage of data and information in accordance with Trust policies ensuring guidelines regarding confidentiality, disclosure of information and Data Protection are observed at all timesMaintain administrative systems set up in team offices to ensure an organised and efficient working environment for staff.Undertaking various clerical duties such as, photocopying, faxing, filing anddealing with incoming and outgoing post. Basic word processing, which may include letter, memos, notes, record cards,messages and email communication.Notify patients of appointments and cancellations by issuing computerised letters.Update in house systems and e-referral as required.Undertake reception duties within the departmentTo order stock and non-stock items for the departmentCollate, provide, receive and appropriately store (manually and electronically) sensitive and confidential information.To work flexibly to cover secretarial/administrative duties in the absence ofcolleagues.To work as part of a team, relate and interact effectively with colleagues.Effectively work within the team to collectively complete daily tasks and also prioritise personal workload and manage time effectively, using initiative but seeking clarification from senior members of staff when required, to achieve personal and departmental objectivesActively contribute to own personal development by producing a personaldevelopment plan with line manager, identifying training needs to continually develop skills and experiences to become an exceptional team member.Responsible for the safe use of all equipment ensuring a healthy, safe andsecure working environment and reporting any risks, incidents or complaints following Trust policies and proceduresTo work flexibly from other Community Services sites as required. Youmay also be required to work from sites across the Trust footprint.To complete Core & Essential Skills Training (CEST) and ensure compliance with renewal requirements e.g. Manual Handling, Fire Lectures, CPR.To complete any other training to enable the post holder to adhere to the Trust .To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.To be aware of and work towards the Trusts strategic goals.
Person Specification
Knowledge
Essential
- Previous experience of office procedures and systems
- Able to demonstrate the importance of maintaining confidentiality
Skills
Essential
- Able to evidence excellent communication skills
- Evidence of good organisational skills and prioritisation of workload
- Evidence of good written, verbal and interpersonal skills
- Able to work as a Team member and autonomously
Desirable
- Evidence of managing difficult and distressing telephone calls
Experience
Essential
- Ability to input data
- Evidence of previous use of electronic systems and Microsoft software
- Evidence of note taking experience
Person Specification
Knowledge
Essential
- Previous experience of office procedures and systems
- Able to demonstrate the importance of maintaining confidentiality
Skills
Essential
- Able to evidence excellent communication skills
- Evidence of good organisational skills and prioritisation of workload
- Evidence of good written, verbal and interpersonal skills
- Able to work as a Team member and autonomously
Desirable
- Evidence of managing difficult and distressing telephone calls
Experience
Essential
- Ability to input data
- Evidence of previous use of electronic systems and Microsoft software
- Evidence of note taking experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
