Job summary
The Pennine Care NHS Foundation Trust 24/7 Mental Health helpline is a telephone service aimed at providing service users and carer's of all ages with immediate support and advice over the phone.
The helpline aims to make it quicker and easier for service users and carer's to get the right support and advice they need for their mental health by :
- Listening and help callers work through immediate problems
- Advising callers on how to access therapeutic and clinical support from their current care team following their care plan
- Providing information about other services and resources including self-help materials and web based support that may be helpful
- Signposting callers to other services or resources
We are now looking for registered practitioners who are experienced in risk formulation and crisis management to join the team. The role of the practitioner is to receive all calls and be able to provide immediate support or assistance via 'phone support, expert advice and sign post service users to the most appropriate service.
The service covers all age groups and services area's and therefore we welcome applications from all disciplines across Mental Health and Learning Disabilities.
These new roles also offer staff a flexible working patterns across a 24 hour 7 day operating model including early, late, twilight and nights shifts.
This is an exciting opportunity to be part of a new and developing service
Main duties of the job
Main Duties:
The helpline aims to make it quicker and easier for service users and carer's to get the right support and advice they need for their mental health by :
o Listening and help callers work through immediate problems
o Advising callers on how to access therapeutic and clinical support from their current care team following their care plan
o Providing information about other services and resources including self-help materials and web based support that may be helpful
o Signposting callers to other services or resources
About us
Working for your organisation:
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
Job SummaryThe Pennine Care NHS Foundation Trust 24/7 helpline is a new service initially setup for existing service users and carers of all ages who are experiencing increaseddistress or anxiety during the ongoing Covid-19 pandemic.Whilst the service is currently targeted at existing service users and their carers theteam also provides advice and support to callers who are not known to servicesincluding taking referrals from the Greater Manchester Clinical assessment Service.The helpline aims to make it quicker and easier for service users and carers to getthe right support and advice they need for their mental health by : Listening and help callers work through immediate problems Advising callers on how to access therapeutic and clinical support from theircurrent care team following their care plan Providing information about other services and resources including self-helpmaterials and web based support that may be helpful Signposting callers to other services or resourcesThe role of the Mental Health Practitioner is to receive all calls and be able to provideimmediate support or assistance via phone support, expert advice and sign postservice users to the most appropriate service. The Practitioner will have access toknown service users electronic clinical record and will ensure liaison with the serviceusers existing services the following day via clearly defined routes.The service operates 24/7 7 days a week and practitioners will need to work within a24 hour shift pattern.AFC 8/7/20 JME-087-20 24hr Helpline Senior Mental Health Practitioner Band 6Main Duties and Responsibilities Clinical Work To triage all referral that are received into the helpline and act as first contact intomental health services via the telephone To work collaboratively with other agencies including CAS, GM Police, NWAS,Local authority to share relevant clinical information in order for the patientjourney to be identify & an alternative management plan identified. To carry out thorough assessment of the service users current mental healthproblems and individual needs, including a risk assessment, formulation andmanagement/crisis plan. To understand how/why an individual package of care for service users withmental health problems, including signposting where necessary within thestepped care model (NICE 2003). Fair Access to Care Services, Care Act andthe Care Programme Approach. To provide over the telephone short term psychotherapeutic interventions asappropriate. To provide short term crisis management solutions as appropriate. To identify the need for protection in line with safeguarding children and theprotection of Vulnerable Adult Policy and to comply with statutory obligations. To liaise and negotiate with other professions, statutory and independentagencies to ensure that best possible service is provided to service users andtheir carers. To evaluate systematically and record outcomes of mental health assessmentsadapting care on the basis of these outcomes. To involve the family and carers with consent of the service user/caller in theformulation of the crisis planning. To provide education and appropriate self help resources to the patient/callerspecific to their individual need. To maintain accurate and up to date clinical documentation on all service userscontacts, ensuring confidentiality at all times. To develop a thorough understanding of deliberate self-harm, suicide andpossible management strategies. To possess a sound knowledge of issues surrounding violence and aggression,and to be able to diffuse potentially difficult and volatile situations over thetelephone. To contribute to the establishment and review of the policies, procedures andpractice guidelines relating to the work of the service and their interface betweenprimary, secondary and specialist mental health services. To provide advice and information to callers who are not known to mental healthservices, and signpost according to their need. To undertake evidence based practice. To observe and practice within the legal requirements of the Mental Health Act1983. To maintain professional awareness of keeping abreast of changing trends inclinical/professional practice. To be aware of professional accountability with due regard your professionalCode of Conduct. Research and AuditAFC 8/7/20 JME-087-20 24hr Helpline Senior Mental Health Practitioner Band 6Research and Audit To ensure that the PARIS records are efficiently maintained To contribute to audits as required, providing relevant data as required in linewith performance monitoring targets. To record monitor, and inform of any unmet need. To participate in research opportunities as and when appropriate.Education and training. To contribute to the ongoing training and development of non-mental healthtrained medical and nursing staff with regard to mental health issues. To have effective presentation skills in order to positively promote the service. To participate in clinical and managerial supervision in accordance withPennine Care NHS Foundation Trust. To provide mentorship education and training to learners from a range ofprofessional backgrounds.Service Development. To participate in monitoring and evaluation of the effectiveness of servicedelivery and contribute to the developments relevant to the mental healthservices To take an active role in Working Groups and service development initiativeswhen requested. To participate in the rota planning for the service and ensure that the TeamManager is informed of any gaps in service provision.Management and Personnel: To provide clinical and peer supervision, advice and support to teammembers. To provide supervision for junior members of the team and facilitate thecompletion of their IPDRS. To deal appropriately with clinical incidents, complaints etc. from patients,relatives and members of the public via line manager in accordance with Trustpolicy.This job description is not exhaustive, but is intended to give an overall picture of therole. Other duties within the general scope of the post may be required from time totime. The duties of the post and job description can be reviewed through the agreedprocess.General Duties of all post holders To undertake any other reasonable duty, which is appropriate to the band,when requested by Senior Staff. To be familiar with and comply with all Trust and departmental policies,procedures, protocols and guidelines. To be aware of and work towards the Trusts strategic goals.
Job description
Job responsibilities
Job SummaryThe Pennine Care NHS Foundation Trust 24/7 helpline is a new service initially setup for existing service users and carers of all ages who are experiencing increaseddistress or anxiety during the ongoing Covid-19 pandemic.Whilst the service is currently targeted at existing service users and their carers theteam also provides advice and support to callers who are not known to servicesincluding taking referrals from the Greater Manchester Clinical assessment Service.The helpline aims to make it quicker and easier for service users and carers to getthe right support and advice they need for their mental health by : Listening and help callers work through immediate problems Advising callers on how to access therapeutic and clinical support from theircurrent care team following their care plan Providing information about other services and resources including self-helpmaterials and web based support that may be helpful Signposting callers to other services or resourcesThe role of the Mental Health Practitioner is to receive all calls and be able to provideimmediate support or assistance via phone support, expert advice and sign postservice users to the most appropriate service. The Practitioner will have access toknown service users electronic clinical record and will ensure liaison with the serviceusers existing services the following day via clearly defined routes.The service operates 24/7 7 days a week and practitioners will need to work within a24 hour shift pattern.AFC 8/7/20 JME-087-20 24hr Helpline Senior Mental Health Practitioner Band 6Main Duties and Responsibilities Clinical Work To triage all referral that are received into the helpline and act as first contact intomental health services via the telephone To work collaboratively with other agencies including CAS, GM Police, NWAS,Local authority to share relevant clinical information in order for the patientjourney to be identify & an alternative management plan identified. To carry out thorough assessment of the service users current mental healthproblems and individual needs, including a risk assessment, formulation andmanagement/crisis plan. To understand how/why an individual package of care for service users withmental health problems, including signposting where necessary within thestepped care model (NICE 2003). Fair Access to Care Services, Care Act andthe Care Programme Approach. To provide over the telephone short term psychotherapeutic interventions asappropriate. To provide short term crisis management solutions as appropriate. To identify the need for protection in line with safeguarding children and theprotection of Vulnerable Adult Policy and to comply with statutory obligations. To liaise and negotiate with other professions, statutory and independentagencies to ensure that best possible service is provided to service users andtheir carers. To evaluate systematically and record outcomes of mental health assessmentsadapting care on the basis of these outcomes. To involve the family and carers with consent of the service user/caller in theformulation of the crisis planning. To provide education and appropriate self help resources to the patient/callerspecific to their individual need. To maintain accurate and up to date clinical documentation on all service userscontacts, ensuring confidentiality at all times. To develop a thorough understanding of deliberate self-harm, suicide andpossible management strategies. To possess a sound knowledge of issues surrounding violence and aggression,and to be able to diffuse potentially difficult and volatile situations over thetelephone. To contribute to the establishment and review of the policies, procedures andpractice guidelines relating to the work of the service and their interface betweenprimary, secondary and specialist mental health services. To provide advice and information to callers who are not known to mental healthservices, and signpost according to their need. To undertake evidence based practice. To observe and practice within the legal requirements of the Mental Health Act1983. To maintain professional awareness of keeping abreast of changing trends inclinical/professional practice. To be aware of professional accountability with due regard your professionalCode of Conduct. Research and AuditAFC 8/7/20 JME-087-20 24hr Helpline Senior Mental Health Practitioner Band 6Research and Audit To ensure that the PARIS records are efficiently maintained To contribute to audits as required, providing relevant data as required in linewith performance monitoring targets. To record monitor, and inform of any unmet need. To participate in research opportunities as and when appropriate.Education and training. To contribute to the ongoing training and development of non-mental healthtrained medical and nursing staff with regard to mental health issues. To have effective presentation skills in order to positively promote the service. To participate in clinical and managerial supervision in accordance withPennine Care NHS Foundation Trust. To provide mentorship education and training to learners from a range ofprofessional backgrounds.Service Development. To participate in monitoring and evaluation of the effectiveness of servicedelivery and contribute to the developments relevant to the mental healthservices To take an active role in Working Groups and service development initiativeswhen requested. To participate in the rota planning for the service and ensure that the TeamManager is informed of any gaps in service provision.Management and Personnel: To provide clinical and peer supervision, advice and support to teammembers. To provide supervision for junior members of the team and facilitate thecompletion of their IPDRS. To deal appropriately with clinical incidents, complaints etc. from patients,relatives and members of the public via line manager in accordance with Trustpolicy.This job description is not exhaustive, but is intended to give an overall picture of therole. Other duties within the general scope of the post may be required from time totime. The duties of the post and job description can be reviewed through the agreedprocess.General Duties of all post holders To undertake any other reasonable duty, which is appropriate to the band,when requested by Senior Staff. To be familiar with and comply with all Trust and departmental policies,procedures, protocols and guidelines. To be aware of and work towards the Trusts strategic goals.
Person Specification
Education / Qualifications
Essential
- RMN/RNMH/Social Worker/AHP plus experience equivalent to post graduate diploma level ? Completion of Preparation for Mentorship / Practice Teacher / Fieldwork Educator qualification or willingness to complete ? Evidence of on-going CPD
Desirable
- Non-medical prescribing qualification ? Formal teaching qualification. ? Further training in brief psychosocial interventions. ? STORM Training
Experience
Essential
- Significant post registration experience in a variety of clinical settings. ? Proven experience of working with clients with complex needs. ? Experience of working with individuals who present to mental health services in crisis and have symptoms of mental health illness ? Experience of working in multi-disciplinary teams. ? Experience of providing supervision to junior staff.
Desirable
- Primary care mental health work experience ? Experienced in the use of outcome measures such as CORE, PHQ9 and GAD7 ? Experience of working with a psychological model of care ? Experience of triaging referrals, ideally via the telephone.
Knowledge
Essential
- Understanding of current mental health legislation, Safe Guarding and Child Protection Legislation ? Awareness of NICE Guidance in the treatment of mental health problems and knowledge of treatments and interventions appropriate for individuals with mental health needs ? Application Form ? Interview AFC 8/7/20 JME-087-20 24hr Helpline Senior Mental Health Practitioner Band 6 ? Understanding of confidentiality and data protection issues. ? Knowledge of psychosocial assessment and risk assessment/
Work Related Circumstances
Essential
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies ? Appointments to regulated and controlled activities require an enhanced DBS disclosure. ? Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
Skills and Abilities
Essential
- Comprehensive mental health and risk assessment skills. ? Ability to construct effective packages of care and formulate risk management plans ? Ability to deliver a range of evidence based interventions. ? Excellent communication skills, both written and verbal. ? Comprehensive I.T Skills ? Ability to form productive working relationships with service users, carers and multi-disciplinary staff. ? Good organisational and prioritisation skills
Desirable
- Skills in planning, delivery and evaluation of training. ? Skills in the area of audit or research
Person Specification
Education / Qualifications
Essential
- RMN/RNMH/Social Worker/AHP plus experience equivalent to post graduate diploma level ? Completion of Preparation for Mentorship / Practice Teacher / Fieldwork Educator qualification or willingness to complete ? Evidence of on-going CPD
Desirable
- Non-medical prescribing qualification ? Formal teaching qualification. ? Further training in brief psychosocial interventions. ? STORM Training
Experience
Essential
- Significant post registration experience in a variety of clinical settings. ? Proven experience of working with clients with complex needs. ? Experience of working with individuals who present to mental health services in crisis and have symptoms of mental health illness ? Experience of working in multi-disciplinary teams. ? Experience of providing supervision to junior staff.
Desirable
- Primary care mental health work experience ? Experienced in the use of outcome measures such as CORE, PHQ9 and GAD7 ? Experience of working with a psychological model of care ? Experience of triaging referrals, ideally via the telephone.
Knowledge
Essential
- Understanding of current mental health legislation, Safe Guarding and Child Protection Legislation ? Awareness of NICE Guidance in the treatment of mental health problems and knowledge of treatments and interventions appropriate for individuals with mental health needs ? Application Form ? Interview AFC 8/7/20 JME-087-20 24hr Helpline Senior Mental Health Practitioner Band 6 ? Understanding of confidentiality and data protection issues. ? Knowledge of psychosocial assessment and risk assessment/
Work Related Circumstances
Essential
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies ? Appointments to regulated and controlled activities require an enhanced DBS disclosure. ? Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
Skills and Abilities
Essential
- Comprehensive mental health and risk assessment skills. ? Ability to construct effective packages of care and formulate risk management plans ? Ability to deliver a range of evidence based interventions. ? Excellent communication skills, both written and verbal. ? Comprehensive I.T Skills ? Ability to form productive working relationships with service users, carers and multi-disciplinary staff. ? Good organisational and prioritisation skills
Desirable
- Skills in planning, delivery and evaluation of training. ? Skills in the area of audit or research
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
